About Scarlett Indonesia

SCARLETT Indonesia is one of the biggest local beauty brands in Indonesia, both in online and offline channels.

We are ambitious in taking the business to the next level to become a leader in the Personal Care & Beauty categories.

Our growth is not only proven through our innovative new products and team but also through the 5.5M organic followers that we have on social media.

We have a vision to be the #1 Personal Care & Beauty brand in Indonesia and we are inviting you to BE A PART OF US by taking a part in this exciting journey!

Responsibilities:

• Handle complaints and problems from customers
• Responsible for every complaint, suggestion, and input from buyers/customers in all online Sales (E-commerce ratings and complaints)
• Checking outstanding Shopee and Tokopedia
• Checking and responding to bad rating reviews on e-commerce
• Create problem reports
• Create a complaint response lead time

• Bachelor's Degree in all major
• Minimum 1-2 years of experience in Customer Service
• Willing to work from Monday to Saturday
• Strong analytical and problem-solving skills, proactive, detail-oriented, responsible, hardworking, and honest person
• Customer-oriented
• Ability to use testing software and related Quality Assurance Tools
• Ability to create and monitor report quality insights based on CSAT measurements
• Ability to function independently and within a team environment
• Experience in E-Commerce marketplace platforms or the beauty industry will be a plus point
• Intermediate English skill

Why SCARLETT Indonesia?

Here at SCARLETT Indonesia, we encourage people to seize their growth opportunities and take the challenges, whilst never forgetting to appreciate every step forward they take.

In this journey, you and us will always run side-by-side, passing every limit and expectation.

The beauty & personal care industry never stops growing. We intend to lead and be the #1 in it.