About Scarlett Indonesia

SCARLETT Indonesia is one of the biggest local beauty brands in Indonesia, both in online and offline channels.

We are ambitious in taking the business to the next level to become a leader in the Personal Care & Beauty categories.

Our growth is not only proven through our innovative new products and team but also through the 5.5M organic followers that we have on social media.

We have a vision to be the #1 Personal Care & Beauty brand in Indonesia and we are inviting you to BE A PART OF US by taking a part in this exciting journey!

Responsibilities:

• Manage the performance of the Customer Services Team in a directed manner by company regulations effectively and efficiently
• Checking/analyzing the results of the Customer Service Team's work to measure suitability in implementing SOPs
• Provide coaching, knowledge refreshment, and input suggestions for development purposes by working collaboratively with each Team Leader
• Participate in the process of conveying information to the Customer Service Team regarding SOP or product knowledge updates

• Bachelor's Degree in all major
• Minimum 1-2 years of experience in Quality Assurance Customer Service
• Willing to work from Monday to Saturday with a shifting working arrangement (8 hours/day)
• Strong analytical and problem-solving skills, proactive, detail-oriented, responsible, hardworking, and honest person
• Customer-oriented
• Ability to use testing software and related Quality Assurance Tools
• Ability to create and monitor report quality insights based on CSAT measurements
• Ability to function independently and within a team environment
• Experience in E-Commerce marketplace platforms or the beauty industry will be a plus point

Why SCARLETT Indonesia?

Here at SCARLETT Indonesia, we encourage people to seize their growth opportunities and take the challenges, whilst never forgetting to appreciate every step forward they take.

In this journey, you and us will always run side-by-side, passing every limit and expectation.

The beauty & personal care industry never stops growing. We intend to lead and be the #1 in it.