Customer Service Executive (6-months contract)

The ShopBack Group is Asia-Pacific’s leading shopping and rewards platform, serving over 35 million shoppers across ten markets.

ShopBack was founded in 2014 and today, ShopBackers across the region continue to win over shoppers by constantly upping their game - be it rewards or meaningful experiences - such that shoppers can achieve a personal victory every time they use ShopBack.

The Group powers over US$3.5 billion in annual sales for over 10,000 online and in-store merchant partners. In 2022, ShopBack launched ShopBack Pay and PayLater, extending the platform's offerings into financial services, providing shoppers responsible and convenient payment options at checkout.

From handling general inquiries to resolving customer disputes, we address every issue promptly and effectively to ensure every customer returns like a boomerang! You will play an integral role in ensuring that every customer is satisfied and their feedback is heard.
Responsibilities
* The first point of contact in addressing queries promptly and effectively.
* Managing our onsite feedback form.
* Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
* Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.

* Prior experience with customer service/support services is a plus
* Fresh graduates are welcome to apply
* Strong interpersonal and communication skills – both written and spoken
* Empathetic, yet business-oriented, and able to think and respond on your feet at the same time
* A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help
* Professional working proficiency in both reading and writing English.
* And most importantly, a genuine heart to help solve our customers’ problems!
* This is a 6-months contractual role, renewal/permanent conversion is subject to performance.
* Able to work on rotating shifts