The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.
Responsibilities
• Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related inquiry in a 7*24*365 environment
• Educate our owners so they have optimal confidence in the operation of their vehicle
• Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
• Communicate or escalate owner's concern to relevant parties for further follow up whenever necessary
• Accurately record issues and data into CRM/ Vehicle Support Systems
Requirements
• Min. 2+ years Technical Support/ call center experience in automotive industry is preferable
• Flexible, proactive, attention to details, eager to contribute with strong common sense
• Organize, sense of priority, adapt to work in a high pressure and fast pacing environment
• Accept 7*24*365 shifts to accommodate customer's needs
• Establish and maintain positive, respect, cooperative working relationships
• Willingness to learn new and innovative automotive technologies
• Understanding of basic automotive techniques would be an added advantage
• Familiar with Customer Management Systems-Outlook, and MS Office Suite
• With valid driving license
Languages
• Good verbal and written skills in English as well as at least one of the below languages:
• Native Mandarin
台北市內湖區民權東路六段11巷6號
Tesla 成立於 2003 年，當初創立 Tesla 的工程師團隊，希望證明人們無需因為駕駛電動車而有任何妥協。相較於燃油車，電動車的性能應該更優良、更快速也能帶來更多駕駛上的樂趣。時至今日，Tesla 已不僅打造出純電動車，更推出了具有無限擴充功能的清潔能源發電與儲存產品。Tesla 深信，全世界越快停止依靠石化燃料，則越能迅速進入零排放的美好未來。
為了建立永續能源的完整生態系統，Tesla 也設計出獨特的能源解決方案：Powerwall、Powerpack 以及 Solar Roof，實現屋主、企業以及公共設施得以管理再生能源的生產、儲存以及使用。在 Tesla 電動車與能源產品背後的是 Gigafactory 1。Gigafactory 興建主要是為了降低生產電池的成本。透過內部自行生產電池芯，Tesla 得以大量製造電池以達到生產目標，同時帶來數以千計的工作機會。