The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world-class expanding technology company and have a direct impact on our delivery promise as customers take ownership of their new vehicles. The Delivery Experience role is the direct point of contact for new customers preparing to take ownership.
Responsibilities
• Welcome customers to the Tesla family by making their journey to ownership a delightful experience.
• Regularly update the CRM system to ensure the accurate and timely delivery information is available to management.
• Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners.
• Keep up with industry trends and best practices.
Requirements
• Excellent verbal skills.
• Consistent record of customer service excellence.
• Enthusiastic and passionate about the changes in the personal transportation industry.
• Ability to work cross-functionally with sales, service, logistics, and admin teams.
• Ability to work across multiple systems (experience with Salesforce.com a plus).
• Strong organization and time management skills.
• Willingness to work on a flexible schedule, according to activity volume.
• A valid driver’s license and an acceptable and safe driving record preferred.
• Bachelor's degree or equivalent combination of education and experience.
• Automotive experience preferred.
• Proficiency in English and fluency in relevant local language required.
台北市內湖區民權東路六段11巷6號
Tesla 成立於 2003 年，當初創立 Tesla 的工程師團隊，希望證明人們無需因為駕駛電動車而有任何妥協。相較於燃油車，電動車的性能應該更優良、更快速也能帶來更多駕駛上的樂趣。時至今日，Tesla 已不僅打造出純電動車，更推出了具有無限擴充功能的清潔能源發電與儲存產品。Tesla 深信，全世界越快停止依靠石化燃料，則越能迅速進入零排放的美好未來。
為了建立永續能源的完整生態系統，Tesla 也設計出獨特的能源解決方案：Powerwall、Powerpack 以及 Solar Roof，實現屋主、企業以及公共設施得以管理再生能源的生產、儲存以及使用。在 Tesla 電動車與能源產品背後的是 Gigafactory 1。Gigafactory 興建主要是為了降低生產電池的成本。透過內部自行生產電池芯，Tesla 得以大量製造電池以達到生產目標，同時帶來數以千計的工作機會。