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Job Responsibilities: 1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner. 2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams. 3. Take ownership and proactive approach to resolve issues and complaints. 4. Guide clients in using our product and application, making them
The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer servic
工作內容： 需求與Developer溝通協調 負責處理Customer Service技術問題支援 透過簡單的 SQL or API 查出原因 簡易trouble shooting 具團隊合作精神兼具獨立作業及抗壓能力 如工作上表現良好且個人有意願，將有機會轉職至公
1. PC、NB，Server，Storage 及周邊設備安裝設定與維護 2. Windows、Office等相關應用軟體安裝設定與維護 3. 二線的技術支援／專業技術電話客服 4. 技術文件、SOP撰寫 5. 專案執行管理 6. Apple IRP Level 3 板類、手機
歡迎大學新鮮人加入~~提供新人完整的教育訓練 1.各種Windows OS的實際演練 2.SQL撰寫能力培訓 3.資料分析技巧培訓 4.客戶技術諮詢服務訓練 5.培訓新人成為講師(台北恆逸專業電腦
用上的問題，並定期收集客戶使用回饋，分析問題來源，以利優化產品功能 ◎《What you are gonna do》◎ ◆產品技術支援 (40%) - 提供客戶技術反饋或解決方案以解決客戶問題 - 產品技術問題分析並偕同開發團隊
支援產品的技術支援，協助公司客服人員解決他們不會的技術問題。 本職位不需要打電話或接聽客戶電話，而是線上對公司內部溝通。 接觸區塊鏈相關服務。 監控產品運作狀況。
題，以提升客戶滿意度/黏著度。 - 協助研發工程師解決客戶問題，提供客戶第一線即時障礙排除之技術支援。 - 透過用戶回饋，主動發現歸納並驗證潛在問題，將問題傳遞給相關部門追蹤後續進度，或
