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Job Responsibilities: 1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner. 2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams. 3. Take ownership and proactive approach to resolve issues and complaints. 4. Guide clients in using our product and application, making them

1. 管理Technical support團隊。 2. 進行所有已上線之系統維運，包含問題解決、一次性需求(BAU)、資料彙整處理、跨部門協調及廠商溝通。 3. 分析prod. Issues，並提出綜整解決方案；分析issue根本原因，協助相關團隊解

付情况 7. 更新客服相關資料庫/客服紀錄匯總/ 服務資料回饋 8. 其他主管交辦事項 The Service Support will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to

您將在 Canner 經歷 在 Canner 的第 1 個月 了解 Canner 的核心價值，了解團隊合作的方針 隨著 Product manager / Product designer 的介紹，了解 modern data stack，全球資料領域的生態系，並了解 Canner 解決的問題及背後的痛點，以及在 modern data stack 中扮演的

1. Instalasi PABX 2. Instalasi CCTV 3. Instalasi Nurse Call 4. Instalasi Networking & Mounting rack server

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing

We are looking for a 1st line support service representative to assist our client with technical problems when using our products and services. Technical Service responsibilities primarily include resolving client queries, recommending solutions, and guiding product users through features and functionalities. In addition, this role also keeps eyes on the monitoring of the performance of production IT Systems and be the point of contact for escalation for clients and internal groups. To be qualif

We are looking for a Junior technical support to assist your main mud engineer at our customer's construction sites. Main responsibilities: Conduct QC test for incoming product from BAI and Indian materials Visit our customers' construction site for testing slurry mud testing Report preparation of above Help to develop customized drilling fluid product suitable for different project locations based on the customer’s request

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Description Lumina is seeking a proactive Customer Success Specialist to represent our brand in a unique customer-facing role. This role requires native-level fluency in written and conversational English. Unlike traditional CS roles, our CS specialists have Zoom calls with our customers daily, making the experience for everyone more engaging and social (not just support tickets 🎫). You’ll be helping our customers learn and use the Lumina product, and build a personal relationship with them