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Job Responsibilities: 1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner. 2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams. 3. Take ownership and proactive approach to resolve issues and complaints. 4. Guide clients in using our product and application, making them

The successful candidate will have the scope of responsibility as below: Working Location : 1. Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin) 2. Sunway Visio Tower, Cheras 3. Malaysia Data Centers (AIMS Cyberjaya) Allowance(s) : Relocation Allowance Provided Job Description: • Maintain, diagnose and troubleshoot software and hardware problems. • Perform daily operations of network and technical support. • Collaborate with internal teams to escalate and resolve complex technical problems

The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer servic

We are a pioneering AI Computer Vision company seeking a dedicated and adaptable Tech Support Engineer to join our team. This role requires a unique blend of technical expertise and flexibility, as you will be supporting our innovative AI-driven products and services across varying shifts, including both day and night hours. Your contribution will be vital in ensuring the continuous and efficient operation of our cutting-edge technologies.

1. Prepare, review, and produce technical documentation targeting a diverse audience with varying technical knowledge and know-how of our products. 2. Fully understand our products, solutions, and concepts and then translate the technical information into easily understandable content. 3. Work with PMs, developers, and technical support to produce content ranging from UI elements, operation steps, user manuals, training material, or other types of documentation that will instruct, educate, and g

Ensure that all work devices (computers/laptops) that the user can use function properly and run as they should. Check and update all operating systems and applications used by the user. Ensure the proper functioning of physical security devices (CCTV, Fingerlock, etc.). Handle issues related to work devices (laptops/PCs) and work support devices (printers, scanners, projectors, etc.). Back up physical security devices, laptops, and PCs. Perform routine checks on working

1. Setup and Maintain customer computers, server and network infrastructure 2. Answer staff questions in person or via phone on all company supported applications, determine source of computer problems and fix the issue (hardware, software, user access, etc.) 3. Handle incoming phone call and escalation of problems 4. Remotely troubleshoot problems through email/telephone by taking over the control users terminals via LAN/WAN connections 5. Update information on Help desk Ticketing

Includes analytics, computing, database, mobile, networking, storage and web. To establish cloud service, one of the keys is have the Identities ready in the Cloud. Azure Security support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position under Azure Security support team is responsible for delivering Azure Security Service and support to our global customers with the ultimate satisfaction. The engineer is responsible for support delivery, working with customers to res

歡迎至力旺招募官網註冊，直接投遞履歷： https://recruit.ememory.com.tw/ 1. Lead technical supporting team for existing products and customers. 2. Communicate with internal RD team and external customers to fulfill customers’ need. 3. Help to analyze customers’ requests and provide internal product improvement plan. 4. Market survey for future product roadmap and promotion plan

We are looking for a Junior technical support to assist your main mud engineer at our customer's construction sites. Main responsibilities: Conduct QC test for incoming product from BAI and Indian materials Visit our customers' construction site for testing slurry mud testing Report preparation of above Help to develop customized drilling fluid product suitable for different project locations based on the customer’s request