【Position Overview】 The ideal candidate will possess a blend of technical expertise and customer-facing experience, offering trouble-shooting, issue tracking and technical support to our clients. 【Key Responsibilities】 Technical Support for Customers : Respond to technical inquiries related to the product. Track and resolve customer issues. Suggest suitable product configurations. Manage outsourced products. Key Project Support. Create and maintain channel/customer support material. 【Required Qu
歡迎至力旺招募官網註冊,直接投遞履歷: https://recruit.ememory.com.tw/ 1. Lead technical supporting team for existing products and customers. 2. Communicate with internal RD team and external customers to fulfill customers’ need. 3. Help to analyze customers’ requests and provide internal product improvement plan. 4. Market survey for future product roadmap and promotion plan