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Monitor and maintain team performance of Customer Service (E-commerce and Fintech) Responsible for daily, weekly, monthly reports for Customer service team Responsible to provide resolution for customer complaints and escalation for the advices Analyze challenges in team and able to solve cases in daily operation

The successful candidate will have the scope of responsibility as below: Working Location : 1. Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin) 2. Sunway Visio Tower, Cheras 3. Malaysia Data Centers (AIMS Cyberjaya) Allowance(s) : Relocation Allowance Provided Job Description: • Maintain, diagnose and troubleshoot software and hardware problems. • Perform daily operations of network and technical support. • Collaborate with internal teams to escalate and resolve complex technical problems

1. Mencari customer baru dan potensial untuk memasarkan produk ke luar negeri / orientasi eskpor. 2. Membuat penawaran, melakukan follow up dan negosiasi kepada customer. 3. Menjaga hubungan baik dengan customer. 4. Mencapai target penjualan yang telah ditetapkan.

達成各項電話接聽及外撥目標 (接聽率/Service Level/通話時間..等) 3. Provide correct and best solutions for general queries and transfer/escalate complaint cases based on standard processes 依照標準作業流程提供顧客正確及最佳解決方案,並依需要與其它部門溝通並