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計算管理，並生成碳盤查報告與清冊，協助企業應對全球氣候變遷下的產業技術解方。 About the role： As a Technical Support Engineer, you will be a crucial part of our customer success team, responsible for providing exceptional technical support and assistance to our CMS customers. You will be the frontline of customer support, addressing inquiries, troubleshooting issues, and

Job Responsibilities: 1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner. 2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams. 3. Take ownership and proactive approach to resolve issues and complaints. 4. Guide clients in using our product and application, making them

The successful candidate will have the scope of responsibility as below: Working Location : 1. Hong Kong Data Centers (Kowloon, Tseung Kwan O, ShaTin) 2. Sunway Visio Tower, Cheras 3. Malaysia Data Centers (AIMS Cyberjaya) Allowance(s) : Relocation Allowance Provided Job Description: • Maintain, diagnose and troubleshoot software and hardware problems. • Perform daily operations of network and technical support. • Collaborate with internal teams to escalate and resolve complex technical problems

【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback to op

1. 管理Technical support團隊。 2. 進行所有已上線之系統維運，包含問題解決、一次性需求(BAU)、資料彙整處理、跨部門協調及廠商溝通。 3. 分析prod. Issues，並提出綜整解決方案；分析issue根本原因，協助相關團隊解

The primary goal of Customer Support Specialist is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner. The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer servic

動見科技從影像 AI 演算法開發到使用者網站平台，打造一個為商業車隊賦能的車隊管理服務，並逐步擴大服務面向。這套已經獲得國內外大型企業採用的解決方案正在尋求一位有經驗的FAE客

We are a pioneering AI Computer Vision company seeking a dedicated and adaptable Tech Support Engineer to join our team. This role requires a unique blend of technical expertise and flexibility, as you will be supporting our innovative AI-driven products and services across varying shifts, including both day and night hours. Your contribution will be vital in ensuring the continuous and efficient operation of our cutting-edge technologies.

1. Prepare, review, and produce technical documentation targeting a diverse audience with varying technical knowledge and know-how of our products. 2. Fully understand our products, solutions, and concepts and then translate the technical information into easily understandable content. 3. Work with PMs, developers, and technical support to produce content ranging from UI elements, operation steps, user manuals, training material, or other types of documentation that will instruct, educate, and g

Ensure that all work devices (computers/laptops) that the user can use function properly and run as they should. Check and update all operating systems and applications used by the user. Ensure the proper functioning of physical security devices (CCTV, Fingerlock, etc.). Handle issues related to work devices (laptops/PCs) and work support devices (printers, scanners, projectors, etc.). Back up physical security devices, laptops, and PCs. Perform routine checks on working