- Responsible for 3 B2B user research projects and Research Ops projects. - In charge of LLM NLP projects, including boosting the related knowledge of the department's 50 members and conducting competitor research. Proposed 3 key business strategies, which were invited for presentation to the AI team for future application. - Assisted in 3 interviews with CISOs from the U.S., clarifying key Threat Hunting user scenarios, and assisted in completing the integrated user journey consisting of all stakeholders. - Held a data training course for PMs and Data Analysts with about 50 participants. Received positive feedback, especially from PMs, for fostering a data-centered mindset.

- Responsible for user research and project management. - Directed research planning, managed a workshop with 20 participants, and conducted 8 interviews with 2 different stakeholders from 3 countries, including the U.S. and Japan. - Clarified the research questions clearly, proposed, and prioritized 6 suggestions by severity and feasibility, which received numerous endorsements from stakeholders and became valuable suggestions for future improvement.

Main work content: user research and interface design 1. Diverse online and offline project experience 【4 Online Web/App Optimization Projects】Taiwan Tax Declaration mobile webpage, birth registration webpage, the radio station webpage/app, and the dentist’s AI push broadcast system 【1 Offline Service Design Project】Sports Health Center Service Process and Marketing Strategy Optimization 2. Familiar with user research methods User interview, usability test, field observation method, card sorting method, persona, competitor analysis 3. Familiar with design tools Figma, Figjam, illustrator, whimsical, Invision, userflow, design thinking *Main Achievement* Concealed the conflict between the owner and engineering side, accelerated the efficiency of meeting discussions by 50%, and made the owner adopt more than 90% of our design suggestions.

Assist in software development Research data compilation Writing research plan report Report editing, and layout design