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Chang Shi-Chia Kelly
CSR Supervisor
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Chang Shi-Chia Kelly

CSR Supervisor
I have a year of working experience in a five-star hotel, and I have nearly 2 years work experience as a CSR supervisor in a share office, what I do in share office is as community operations, room renting, and event planning. An outgoing, dedicated, team player, I am prepared to take on challenging positions in the field of hospitality. Finding ways to help others has always been a uplifting experience for me. I may not be the smartest or quickest person, but I am enthusiastic, honest, punctual, and committed.
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WeWork Taipei
Hotel Institute
中國上海市上海

Trình độ chuyên môn

  • Tình trạng hiện tại
    Đã có việc làm
    Bật trạng thái tìm việc
  • Nghề nghiệp
    Chuyên gia chăm sóc khách hàng
    Tổ chức sự kiện
    Lễ tân
  • Lĩnh vực
    Bất động sản thương mại
  • Kinh nghiệm làm việc
    2-4 năm (1-2 năm liên quan)
  • Kinh nghiệm quản lý
    Chưa có
  • Kỹ năng
    Problem Resolution
    Food and Beverage
    Reservations
    Job Training
    Housekeeping
    Power Point
    Interface
    Friendly
    Assisted
    hospitality
    customer relations
    customer service
  • Ngôn ngữ
    English
    Thông thạo
    Chinese
    Bản địa hoặc song ngữ
  • Trình độ học vấn cao nhất
    Master

Ưu tiên tìm kiếm việc làm

  • Hình thức làm việc mong muốn
    Full-time
    Quan tâm đến làm việc từ xa
  • Vị trí làm việc mong muốn
  • Địa điểm làm việc mong muốn
  • Freelance
    Không phải freelancer

Kinh nghiệm làm việc

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Community Associate

WeWork Taipei
Full-time
11/2022 - Hiện tại
Taipei City, Taiwan

CSR Supervisor

07/2018 - Hiện tại
Problem solver-Helping our customer to solve the problem that they have, such as the registration and finance issue, also suggest our customer where can go visit in Shanghai. Enterprise-establishing business- Contact the agent to come to visit the space and go to visit the agent to recommend the space. Also deal with room with agent. Organize event- Hold the every one festival event for the customer Customer relation-Help the customer to know each other can let they have the chance to collaborate.

Guest Service Center coordinator

09/2016 - 09/2017
1 yr 1 mo
Handle customer inquiries, complaints, service requests, and restaurant reservation. Handle the complaint person solve the problem to repair trust and loyalty, locate resources for problem resolution. Interface daily with internal departments, such as front desk, concierge, housekeeping, business centers, reservation center, food and beverages, and technology and maintence service. Provide on-the-job training for intern.

Waitress Intern

01/2014 - 08/2014
8 mos
Assisted guests with the menu items, reservations, meals, specials and beverage choices Ensured guests were greeted and seated in a timely, friendly, and efficient manner Served Food and Beverage items to guests in dining hall and banquets In charge of take-out window as both the cashier and salesperson. Promoted and sold take-out menu items and kept track of take-out sales revenue.

Waitress Intern

07/2012 - 08/2012
2 mos
Served Food and Beverage items in the main restaurant and coffee shop Assisted guests with menu selection Greeted guests and assisted guests with resort orientation

Học vấn

Master Degree In Master of International Business
2017 - 2020
Bachelor Degree In Tourism and Hospitality Management
2010 - 2016