Chang Shi-Chia Kelly
CSR Supervisor
I have a year of working experience in a five-star hotel, and I have nearly 2 years work experience as a CSR supervisor in a share office, what I do in share office is as community operations, room renting, and event planning.
An outgoing, dedicated, team player, I am prepared to take on challenging positions in the field of hospitality. Finding ways to help others has always been a uplifting experience for me. I may not be the smartest or quickest person, but I am enthusiastic, honest, punctual, and committed.
WeWork Taipei
Hotel Institute
中國上海市上海
專業背景
- 目前狀態就職中・目前會考慮了解新的機會
- 專業客服顧問・活動策劃・貴賓接待人員
- 產業商業地產
- 工作年資2 到 4 年 (1 到 2 年相關工作經驗)
- 管理經歷無
- 技能
- 語言能力English・進階Chinese・母語或雙語
- 最高學歷碩士
求職偏好
- 預期工作模式全職・對遠端工作有興趣
- 希望獲得的職位
- 期望的工作地點
- 接案服務不提供接案服務
工作經驗
CSR Supervisor
Problem solver-Helping our customer to solve the problem that they have, such as the registration and finance issue, also suggest our customer where can go visit in Shanghai.
Enterprise-establishing business- Contact the agent to come to visit the space and go to visit the agent to recommend the space. Also deal with room with agent.
Organize event- Hold the every one festival event for the customer
Customer relation-Help the customer to know each other can let they have the chance to collaborate.
Guest Service Center coordinator
Handle customer inquiries, complaints, service requests, and restaurant reservation.
Handle the complaint person solve the problem to repair trust and loyalty, locate resources for
problem resolution.
Interface daily with internal departments, such as front desk, concierge, housekeeping,
business centers, reservation center, food and beverages, and technology and maintence service.
Provide on-the-job training for intern.
Waitress Intern
Assisted guests with the menu items, reservations, meals, specials and beverage choices
Ensured guests were greeted and seated in a timely, friendly, and efficient manner
Served Food and Beverage items to guests in dining hall and banquets
In charge of take-out window as both the cashier and salesperson. Promoted and sold take-out
menu items and kept track of take-out sales revenue.
Waitress Intern
Served Food and Beverage items in the main restaurant and coffee shop
Assisted guests with menu selection
Greeted guests and assisted guests with resort orientation
學歷
Master Degree In Master of International Business
Bachelor Degree In Tourism and Hospitality Management