Chang Shi-Chia Kelly
CSR Supervisor
I have a year of working experience in a five-star hotel, and I have nearly 2 years work experience as a CSR supervisor in a share office, what I do in share office is as community operations, room renting, and event planning.
An outgoing, dedicated, team player, I am prepared to take on challenging positions in the field of hospitality. Finding ways to help others has always been a uplifting experience for me. I may not be the smartest or quickest person, but I am enthusiastic, honest, punctual, and committed.
WeWork Taipei
Hotel Institute
中國上海市上海
专业背景
- 目前状态就职中・目前会考虑了解新的机会
- 专业客服顾问・活动策划・贵宾接待人员
- 产业商业地产
- 工作年资2 到 4 年 (1 到 2 年相关工作经验)
- 管理经历无
- 技能
- 语言能力English・进阶Chinese・母语或双语
- 最高学历硕士
求职偏好
- 预期工作模式全职・对远端工作有兴趣
- 希望获得的职位
- 期望的工作地点
- 接案服务不提供接案服务
工作经验
CSR Supervisor
Problem solver-Helping our customer to solve the problem that they have, such as the registration and finance issue, also suggest our customer where can go visit in Shanghai.
Enterprise-establishing business- Contact the agent to come to visit the space and go to visit the agent to recommend the space. Also deal with room with agent.
Organize event- Hold the every one festival event for the customer
Customer relation-Help the customer to know each other can let they have the chance to collaborate.
Guest Service Center coordinator
Handle customer inquiries, complaints, service requests, and restaurant reservation.
Handle the complaint person solve the problem to repair trust and loyalty, locate resources for
problem resolution.
Interface daily with internal departments, such as front desk, concierge, housekeeping,
business centers, reservation center, food and beverages, and technology and maintence service.
Provide on-the-job training for intern.
Waitress Intern
Assisted guests with the menu items, reservations, meals, specials and beverage choices
Ensured guests were greeted and seated in a timely, friendly, and efficient manner
Served Food and Beverage items to guests in dining hall and banquets
In charge of take-out window as both the cashier and salesperson. Promoted and sold take-out
menu items and kept track of take-out sales revenue.
Waitress Intern
Served Food and Beverage items in the main restaurant and coffee shop
Assisted guests with menu selection
Greeted guests and assisted guests with resort orientation
学历
Master Degree In Master of International Business
Bachelor Degree In Tourism and Hospitality Management