Fully responsible for all aspects of all departments Support and work with all HOD in all aspects of running all operations of the hotel Ensuring all SOPs are followed Dealing with suppliers and vendors Assessing and reviewing customer satisfaction and service recovery process Random inspection of various areas Monitoring co-ordination among all departments

Support and work with all Head of Departments in all aspects of running the hotels. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to RH/CH/DCH. Ensure SOP implementation in all departments and check the same during routine operational checks. Randomly inspections Dealing with Suppliers / Vendors for quality products. Inspecting all departments for SOP implementation. Inspecting all departments with their respective Manager's for cleanliness, ambiance, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff. Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Conduct weekly meets and discuss unit performances

Looking after daily House Keeping Operations,Maintaining SOPs,Maintaining Reports,Training,Cost Control.

Assign Guest Rooms and Common Areas to Housekeeping Staff. Inspect Rooms and Common Areas for Cleanliness. ... Order Cleaning Supplies. Create Employee Schedules. Give Regular Reports to Senior Hotel Management.

Stock and sort supplies. Vacuum, clean, dust and polish guest rooms. Make beds, change sheets, remove and replace used towels and toiletries. Deliver and retrieve items on loan to guests. Ensure security of guest rooms and privacy of guests.