As a product manager at this tech-enabled coffee chain, I spearhead solutions for backend enterprise applications including the Point of Sale, Kitchen Display, and Inventory Management systems across 5 markets to improve in-store operations. - Leading the roadmap for an in-house Point of Sale system to improve operations and optimize costs, projected to save the company over US$48,240 annually. - Collaborated across product and marketing teams to improve consumer app user retention, by integrating the loyalty program into the kitchen display system to improve offline service quality. - Collected feedback from the local market and identified user pain points to prioritize resources to deliver features on time.

As Operations Executive, I worked closely with the Operations Manager on key initiatives that boosted the company's top line, optimized costs, and enhanced storefront end-to-end retail operating flows. - Optimized operational performance by developing and implementing SOPs and streamlining existing processes, resulting in a 47% decrease in order preparation time, a 66% reduction in transaction rejection rate, and a 22% improvement in error rate. - Improved central kitchen operations efficiency by providing training to designated staff and optimizing delivery routes, leading to a 15% reduction in transport costs and a 20% decrease in manpower costs across all stores. - Optimized stock-taking processes and inventory management SOPs to drive service quality, resulting in a 36% improvement in the delivery platform and app product availability metrics. - Developed and maintained a weekly operational excellence dashboard to track key performance indicators and generate insights to inform operational strategies.