Best Dispatcher Resume Examples

dispatcher resume example
Created by CakeResume

Having sound decision-making skills, interpersonal abilities, the ability to stay calm under emergencies, and multitasking are amongst the skills needed for a dispatcher resume.

Moreover, your dispatcher resume should be able to communicate your eligibility in emergency services, freight and trucking operations, and other interpersonal skills. 

📝 No matter if you’re aiming for any of the dispatcher roles below, you will firstly need to craft a job-winning resume for the dispatcher job.

  • 911 or emergency dispatcher
  • Logistics dispatcher
  • Transportation dispatcher

This guide covers a step-by-step guide on building the entry-level to senior dispatcher resume.

How to write a professional dispatcher resume?

Step 1: Write an eye-catching dispatcher resume headline.

A dispatcher resume headline is a professional title under your name that summarizes your entire resume. It should be leading the potential employers to further search your qualifications through the body of your resume.

Examples of great dispatcher resume headlines:

  • NAED Certificated 911 Emergency Response Dispatcher
  • ALA Certificated Logistic Dispatcher
  • Results-driven Transportation Dispatcher 

Step 2: Craft a professional dispatcher resume summary statement.

A dispatcher resume summary helps you get noticed quicker if you include the important points mentioned in the job posting. It recaps your whole qualifications and career accomplishments.

To craft your dispatcher resume summary, incorporate these points into your paragraph:

  • Personal traits
  • Experience in specific industries
  • Important achievements or awards during your career journey
  • Career goals
  • The hiring company’s name

Examples of informative dispatcher resume summaries:

  • Highly focused and dependable EPD-certified emergency 911 dispatcher with 5+ years of experience in managing customer service for various institutions. Mastered communication skills in crises for diverse populations. Seeking to serve BPD-South Division in providing help to people in need promptly and with the most efficient resources.
  • Highly motivated logistic dispatcher with 3+ years of experience as a truck and freight dispatcher. Adept at multitasking and prioritizing in a high-pressure work environment to come out with the most effective and efficient solution. Seeking to leverage excellent communication skills and 1500 dispatched calls to serve as a logistic dispatcher at Freud Logistics.

Step 3: Include key skills in your dispatcher resume.

The skills section in your dispatcher resume brings a huge advantage in showing the hiring managers that you’re a great fit for the job.

👍 Tip: The bullet point format makes it easy to compare your qualifications among other candidates. In other words, it is the big deciding factor for selections or rejections to the recruiters.

Here's a list of skills to make your dispatcher resume skills section shine: 

Hard skills

  • Computer-aided dispatch system
  • Dispatching console & switchboard
  • Routing orders
  • Service coordination 
  • Understanding of local laws & procedures

Soft skills

  • Excellent communication (verbal, written, and active listening)
  • Quick decision-making skills
  • Calm under pressure
  • Efficiency in coordinating resources
  • Multitasking & prioritizing skills

🔎 Learn more about how to write dispatcher skills in a resume.

Step 4: Tailor the resume for a specific dispatcher job

The key is to catch important keywords from the dispatcher job description for your resume. Also, tailoring the dispatcher resume for a specific job means that every detail from the job description is important.

But don’t get this wrong, this is not to sugarcoat your skills or qualifications to better match the job requirements, authenticity is still the most important value when crafting a dispatcher resume.

💡 Reminder: Take some time to learn about the job requirements and start listing down all relevant skills you possess. 

Step 5: Proofread.

Having word errors on your dispatcher resume could leave an unprofessional impression on the recruiters. So beware of spelling, grammar, alignment, and spacing in your work to deliver an error-free and easy-to-read dispatcher resume.

What is the best resume format for a dispatcher resume?

Even when you’re writing a dispatcher resume with no experience, the right dispatcher resume format could still deliver your outstanding profile to the employers and thus land you a chance for an interview.

But first, you need to understand which of the 3 types of resume formats makes the best dispatcher resume format for you. You can consider between the reverse chronological and functional (skill-based) resume format according to your experience history.

🔎 If you are a seasoned employee looking for a career change, the reverse chronological resume format that presents your work experience history will best deliver your qualifications on your dispatcher resume.

🔎 If you are looking to craft an entry-level dispatcher resume, go with the functional (skill-based) which highlights your skills for a dispatcher resume.

CakeResume provides the right dispatcher resume templates & formats for you to showcase your skills and experiences. Sign up to create and download the best dispatcher resume now for FREE!

How to make a dispatcher resume template?

Using ready-to-use dispatcher resume templates can save you some time. But the downside is your resume might be typical and indistinguishable from other candidates. To avoid looking dull, consider building a dispatcher resume template yourself.

There are 2 simple ways to create unique resume templates from scratch.

🏷️ Microsoft Word

  1. Go to resume templates and collect your favorite components, including layout, sections, and formats.
  2. Include essential sections like “Contact Info.”, “Experience” and “Qualifications”.
  3. Optimize headings (H1, H2, H3 tags) to build an ATS-friendly dispatcher resume.
  4. Use bullet points and bold text to make it more visually interactive.
  5. Make sure the font type & size is easy to read and if the layout is balanced.

🏷️ Online Resume Builder

If you are not into designing with Microsoft Word, don’t hesitate to utilize online resume builders to create your dispatcher resume template. Online resume makers like CakeResume provide various choices of resume template-snippets segmented by sections.

It makes your personalized dispatcher resume just as easy as a piece of cake.

Top 10 dispatcher resume dos and don'ts

Dos 

✅ Tailor the dispatcher resume and include only relevant information.

Despite the many skills that you have, beware that recruiters are only looking for specific qualifications on your dispatcher resume and too much information won’t help.

Start by following step 4 in Paragraph 1, after listing all the relevant skills you possess, continue making adjustments according to the dispatcher job description for your resume.

✅ Add quantifiable and measurable achievements.

Incorporate numbers and statistics into the bullet points of your dispatcher resume to help the recruiters better understand your accomplishment. The numbers describe both the size of the establishment you worked in and your achievement results.

✅ Optimize the dispatcher resume for ATS.

It’s a common secret that most resumes are first reviewed by robots before humans — if your dispatcher resume passes the system. Here are some crucial things to make your resume pass the applicant tracking system:

  • Identify the important keywords from the dispatcher job description and include them in your resume.
  • Make your dispatcher resume easy to scan by choosing the right format.
  • Choose the right file type; PDF is best at keeping your format intact—do pay attention to specific file type requirements in the job posting first.

✅ Choose the right resume format.

As mentioned above (in Paragraph 2), choose the dispatcher resume format according to your work history.

If you’re done identifying which format best highlights your credentials, consider leveling up your dispatcher resume to be targeted to a specific job opening. This means you’ll craft different resumes for different job applications, each hitched to the job description.

✅ Use active verbs in the resume.

Adopting power verbs into the dispatcher resume will help to tell your experience into life. Pick the right action verbs for each description to achieve high efficacy.

Don'ts

❌ Don't mix up a dispatcher resume with a dispatcher CV.

A resume is a 1-2 pages document that presents the key qualifications of your skills, educational background, and professional experience, in relevance to the specific job requirement. On the other hand, a CV is an in-depth document that describes the details of the whole course of your academic journey or career. In short, a CV is commonly used for academic purposes, a resume — for job search. Following this, your resume should only contain relevant information to the job description — not to contain every detail of your career/academic journey.

❌ Don't adopt an old-style resume objective statement.

When writing a dispatcher resume objective, avoid unspecific and vague statements. Highlight your accomplishments, not only your duties. After all, the purpose of a dispatcher resume objective is to make you stand out from other candidates.

❌ Don't disclose confidential information about previous employers.

As mentioned above regarding putting too much information into your dispatcher resume, this one is a big no. It is every employee’s responsibility to keep confidential information about the company.

❌ Don't include unnecessary personal details that might lead to discrimination.

Personal details like your race, insurance number, sexual preference are not relevant at all to the job search. Don’t risk exposing yourself to fraud by including unnecessary personal information.

❌ Don't send the resume as a Word doc.

The last step before submitting your resume is to make sure to fix your dispatcher resume with the right file format. A PDF format is preferred since it keeps all the text intact and detectable as well.

Dispatcher resume sample

Hendrick Cavill 

(+1)000-1721
hendrickcavill@gmail.com

Boston, Massachusetts

Professional Summary

Highly focused and dependable EPD-certified emergency dispatcher with 5+ years of experience in managing customer service for various institutions. Mastered communication skills in crises for diverse populations. Seeking to serve BPD-South Division in providing help to people in need promptly and with the most efficient resources.

Work Experience

Emergency Dispatcher                      
Boston University

July 2019 - Present     

  • Responded up to 300 campus emergency calls daily.
  • Determined the most efficient routes and dispatched calls to urgent locations as appropriate.
  • Ensured confidentiality and security of all incident logs and equipment.

Logistics Dispatcher                       
Bluemoon Logistics
July 2015 - June 2019  

  • Processed orders and coordinate delivery schedules and logistics.
  • Optimized route planning and scheduling for delivery drivers and reduced cost by 17%.
  • Generated lading bills, freight invoices, and delivery receipts.

Education

Bachelor of Arts in Communication
Simmons University, Boston
2015

Skills

Hard skills:

  • Computer-aided dispatch system
  • Dispatching console & switchboard
  • Routing orders
  • Service coordination 
  • Understanding of local laws & procedures

Soft skills:

  • Excellent communication (verbal, written, and active listening)
  • Quick decision-making skills
  • Calm under pressure
  • Efficiency in coordinating resources
  • Multitasking & prioritizing skills

Certifications

EPD (Emergency Police Dispatch) Certification

--- Originally written by Elonike Verina ---

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