Agent Representative  •  Raya

Answer all incoming and outgoing calls of the call center to respond to customers’ requests and achieve customer satisfaction.
Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company's products and services.
Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
Use available learning methods and tools to develop your own skills.
Use the available tools and systems to document customer requests and to provide the correct information and services.
Update your own awareness of all the services and products provided by the company.
Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.
Property Sales Consultant • El Sakr Group
Finding clients in need of consultancy services through cold-calling, advertising, and business presentations.
Analyzing market trends and demographics to identify the most sought-after and profitable areas.
Consulting with clients to identify their needs, preferences, and financial concerns.
Maintaining an extensive database of all properties for sale.
Developing strategies to increase the value of properties for clients looking to sell.
Conducting negotiations with real estate agents on behalf of clients.
Communicating with legal counsel to prepare sale and lease documents.anagement

January 2010 - October 2012