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Past
PA to GM @Rama Beach Resort & Villas
2014 ~ 2020
Administration Staff, Secretary, Customer Relationship Management,
Within two months
Word
Excel
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of STKIP
English for education
Avatar of the user.
Avatar of the user.
Past
English Teacher @Brigif Mekanis 1 PIK/JS
2023 ~ Present
Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
Within one month
Public Speaking & Relations
Customer Service
assistant manager
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Paramadina
Psikologi
Avatar of Estriani Pamungkas.
Avatar of Estriani Pamungkas.
Past
Staff Administrasi @PT Graha Dirgantara Servis
2017 ~ 2023
Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
Within one month
Estriani Pamungkas Kota Tangerang, Banten, Indonesia || [email protected] Lulusan D3 Manajemen Perpajakan yang mempunyai pengalaman dan pemahaman sesuai bidang yang ditempuh dipendidikan yaitu perpajakan dan juga mempunyai pengalaman dibidang administrasi. Pengalaman Kerja Staff Administrasi • PT Graha Dirgantara Servis DesemberAgustus 2023 | Tangerang, Banten Membantu customer mengatasi permasalahan dalam hal pengiriman barang Mengatur administrasi perusahaan dalam hal kontrak kerja, absensi, dan arsip dokumen perusahaan Membuat Faktur Pajak Melaporkan Pajak Menerbitkan Invoice Menjaga komunikasi dengan mitra perusahaan agar lancarnya kegiatan kerjasama perusahaan dengan mitra perusahaan Pendidikan Akademi Manajemen Bina Sarana Informatika Manajemen Perpajakan •Skil Microsoft Office Word Excel Bahasa
Microsoft Office
Word
Excel
Unemployed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Akademi Manajemen Bina Sarana Informatika
Manajemen Perpajakan
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Sales Consultant/Content creator @YBA Marketing
2022 ~ Present
Within three months
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
Studying
Ready to interview
Part-time / Interested in working remotely
4-6 years
Western Governors University
Educational Sciences
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of Amanda Lai.
Avatar of Amanda Lai.
Past
IVS Crypto Event Consultant @Infinity Ventures Crypto (IVC)
2023 ~ 2023
Within two months
Amanda Lai New Taipei City, Taiwan || [email protected] Active, Multitaskable, Adaptable, Negotiable, Decisive, Ambitious, and dedicated doer with 4 years of history of success in cross-team support and engagement. Built strong relationships between clients, suppliers, and staff. Adept at conducting problem-solving, cross-culture and cross-function communication, event planning, managing administrative executions, and facilitating positive communication. #Communication #Event Planning & Management #Client Relations #Operations & Management #Negotiation Working Experience IVS Crypto Event Consultant • Infinity Ventures Crypto (IVC)/ Headline Asia (Contractor) MarJul| Taipei, Taiwan Orchestrated a seamless collaboration between
Communication
Event Planning & Management
Community Engagement
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Ming Chuan University
International Business/Trade/Commerce
Avatar of ChunTing Chen.
Avatar of ChunTing Chen.
overseas sales engineer @Moldpower Co., Ltd
2017 ~ 2019
PM/專案經理/產品經理/銷售業務
Within one month
款事項處理 -尋找可靠供應商與供應商關係維持 -提供有效率的顧客協助 -商品包裝以及物流時程安排 -每月財務報表編撰 Customer Service Associate (期間合約人員) • 日煙國際製造股份有限公司 十月六月供應鏈以及多元文化公司環境 -安排代工之香菸與香菸原料
Microsoft Office
SAP ERP
Cultural Awareness
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Southern Taiwan University of Technology
Marketing and Logistic Management
Avatar of the user.
Avatar of the user.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology

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Technical Skills
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Problem-Solving
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Adaptability
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Within one month
Communication, Marketing and Operation Expert
Logo of 17LIVE Inc..
17LIVE Inc.
2021 ~ Present
Taipei, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Marketing Director, Event Management, Operations Manager
Fields of Employment
Software, Marketing / Communications, Fashion
Work experience
10-15 years
Management
I've had experience in managing 10-15 people
Skills
Marketing Communications
Marketing & PR
KOL Management
CRM management
Media Relations
Luxury Brand Marketing
Operations Management
Leadership
Project Management
Microsoft Office
Multitasking
Cross Functional Communications
Branding
Global Marketing
Content Marketing
Data Analysis
General Management
Budget Management
A&P
Event Management
Languages
English
Fluent
Chinese
Native or Bilingual
French
Intermediate
Job search preferences
Positions
Marketing or Operation Manager / Director
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Birmingham City University
Major
Events and Exhibition Management
Print

April Yen

Communication, Marketing and Operation Expert

  Taipei, Taiwan

As a seasoned marcom professional with over a decade of experience, I have honed my skills in luxury retail and emerging technology sectors. My expertise spans various domains, including communication, operations, integrated marketing, event management, public relations, customer relationship management, and both online and offline marketing strategy.

I maintain a humble and passionate approach in my work. Continuously seeking opportunities to learn, I remain grounded and committed to expanding my knowledge base. I firmly believe that there is always more to discover, and eagerly embrace new challenges and insights that come my way.

 

Working Experience



Operation & Marketing Director / US & SEA Region

17LIVE Inc.

五月 2021 - Present
Taipei, Taiwan

  • Collaborate closely with stakeholders with the sensitivity of direct and indirect impact on them by planning ahead together and updating the progress throughout.
  • Provide proactive support to BD team; enabling them to meet their commercial objectives by providing them appropriate and measurable support, tools, and feedback. Collaborate closely with PM / PO / ENG teams on product launches and define rollout plans.
  • Influence and partner with internal multi-departments and external agencies to manage brand presence and direct campaigns to improve gross revenue, user retention and create user desirability.
  • Establish partnership with local agencies / potential partners on campaign planning to define priorities and focus.
  • Proactively interact with global teams in the implementation of worldwide & regional branding events and campaigns.
  • Develop and deliver marketing and communications strategic plan to synergize the global framework with consideration of local relevance.
  • Identify challenges and opportunities, propose initiatives and strategic insights to support management decisions on long term direction and planning.
  • Define and master the regional A&P budget at right and accurate level, sustain OI and GP at profitable level.
  • Establish customer database and segmentation. Translate data into knowledge and build actionable campaigns to maximize impact on target audience.
  • Drive and direct comprehensive studies and analyses on user behaviours, local trends, campaigns and events feedback to better monitor and prospects.
  • Lead and guide continuous analysis of marketing intelligence on competitive environment, competitor activities and user interests.
  • Network with external parties and vendors to facilitate promotional activities.

Marketing Manager

RIMOWA

十月 2020 - 四月 2021
Taipei, Taiwan

  • Maintain relationship with media, KOLs, friends of brands and pitch quality coverages with brand's DNA.
  • Develop clear omni channel marketing strategies, directions and objectives in local market.
  • Develop strategic action plans and identify gaps in the communications channels and work to rectify problems.
  • Able to build cross function data/information to better understand the market’s needs and use data to add value to action plans for all functions.
  • Lead data-driven social & influencer marketing strategies with marketing and digital teams in local market to make strategic recommendations and get approved by brand guideline.
  • Plan and execute, within budget, online and offline marketing plans such as social media strategies, advertising, events, promotions, and campaign management.
  • Perform regular market, trends and competitive analysis and monitor best practices in the market.
  • Work cross-functionally to ensure timely execution of marketing plans/activities.

Marketing Manager

DELVAUX

六月 2015 - 十月 2020
Taipei, Taiwan

  • Maintain good and health relationship with media.
  • Enhance PR exposure on newspapers and magazines, including product shooting arrangement and press release initiate.
  • Department store promotion liaise and management.
  • CRM strategies development and monitor.
  • Organize and execute major PR and CRM events and product launches.
  • Develop and seek potential partnership with third parties.
  • Formulate and implement the standard management of customer database by creating CRM tools and programs in order to create and maintain dynamic and positive relationship with clients.
  • Annual A&P budget allocation and analysis for various aspects.
  • Directly Communication with head quarter and taking action locally with principal guideline.

Marketing Executive

Dickson Trading Taiwan, Ltd

九月 2012 - 六月 2015
Taipei, Taiwan

  • Report to Marketing Director
  • Responsible for marketing, PR and CRM for following brands: S.T. Dupont, Chopard, ROLEX, Tudor.
  • Develop and maintain marketing calendar to ensure budget management
  • Planned and conducted PR events and marketing promotions plan in all boutiques.
  • Develop and implement strategic corporate PR programs to enhance brand image.
  • Organize retailers’ annual meeting for new product launch
  • Organize and conduct VIP event regularly to enhance customer’s loyalty
  • Maintain relationship with all relevant media (newspapers, magazines, Internet)
  • Visual merchandising plan and management, regular maintain product display in boutiques and all department stores.



Marketing Executive

VConcept INC

三月 2012 - 九月 2012
Taipei, Taiwan

  • Propose and execute events in luxury business.
  • News release drafting and new product launch.
  • Coordinate over different vendors to succeed different scales of events.
  • Approach fashion media for product exposure on behalf of clients.
  • Propose appropriate candidates and Establish brand image/awareness through PR, influencers, cross-over in Taiwan market.

Event Coordinator

GIS Group

一月 2010 - 十二月 2011
Taipei, Taiwan

  • Provide unique cultural experiences to international clients as local consultant and contact window towards all aspects of preparation.
  • Event coordination and execution between clients and vendors.
  • Propose and tailor made events and incentive program for international clients base on discussion.

專案


2019 Delvaux Magritte POP UP Exhibition 

Bellavita, Taipei

Celebrities / KOL Product Placements


Education

Birmingham City University

Events and Exhibition Management

2008 - 2009

Tunghai University

Sociology


2004 - 2008

Skills


  • Marketing Communications
  • Marketing & PR
  • KOL Management
  • CRM management
  • Media Relations
  • Luxury Brand Marketing
  • Operations Management
  • Leadership
  • Project Management
  • Microsoft Office
  • Multitasking
  • Cross Functional Communications
  • Branding
  • Global Marketing
  • Content Marketing
  • Data Analysis
  • General Management
  • Budget Management
  • A&P
  • Event Management

Language


  • English — 進階
  • Chinese — 母語或雙語
  • French — 初階
Resume
Profile

April Yen

Communication, Marketing and Operation Expert

  Taipei, Taiwan

As a seasoned marcom professional with over a decade of experience, I have honed my skills in luxury retail and emerging technology sectors. My expertise spans various domains, including communication, operations, integrated marketing, event management, public relations, customer relationship management, and both online and offline marketing strategy.

I maintain a humble and passionate approach in my work. Continuously seeking opportunities to learn, I remain grounded and committed to expanding my knowledge base. I firmly believe that there is always more to discover, and eagerly embrace new challenges and insights that come my way.

 

Working Experience



Operation & Marketing Director / US & SEA Region

17LIVE Inc.

五月 2021 - Present
Taipei, Taiwan

  • Collaborate closely with stakeholders with the sensitivity of direct and indirect impact on them by planning ahead together and updating the progress throughout.
  • Provide proactive support to BD team; enabling them to meet their commercial objectives by providing them appropriate and measurable support, tools, and feedback. Collaborate closely with PM / PO / ENG teams on product launches and define rollout plans.
  • Influence and partner with internal multi-departments and external agencies to manage brand presence and direct campaigns to improve gross revenue, user retention and create user desirability.
  • Establish partnership with local agencies / potential partners on campaign planning to define priorities and focus.
  • Proactively interact with global teams in the implementation of worldwide & regional branding events and campaigns.
  • Develop and deliver marketing and communications strategic plan to synergize the global framework with consideration of local relevance.
  • Identify challenges and opportunities, propose initiatives and strategic insights to support management decisions on long term direction and planning.
  • Define and master the regional A&P budget at right and accurate level, sustain OI and GP at profitable level.
  • Establish customer database and segmentation. Translate data into knowledge and build actionable campaigns to maximize impact on target audience.
  • Drive and direct comprehensive studies and analyses on user behaviours, local trends, campaigns and events feedback to better monitor and prospects.
  • Lead and guide continuous analysis of marketing intelligence on competitive environment, competitor activities and user interests.
  • Network with external parties and vendors to facilitate promotional activities.

Marketing Manager

RIMOWA

十月 2020 - 四月 2021
Taipei, Taiwan

  • Maintain relationship with media, KOLs, friends of brands and pitch quality coverages with brand's DNA.
  • Develop clear omni channel marketing strategies, directions and objectives in local market.
  • Develop strategic action plans and identify gaps in the communications channels and work to rectify problems.
  • Able to build cross function data/information to better understand the market’s needs and use data to add value to action plans for all functions.
  • Lead data-driven social & influencer marketing strategies with marketing and digital teams in local market to make strategic recommendations and get approved by brand guideline.
  • Plan and execute, within budget, online and offline marketing plans such as social media strategies, advertising, events, promotions, and campaign management.
  • Perform regular market, trends and competitive analysis and monitor best practices in the market.
  • Work cross-functionally to ensure timely execution of marketing plans/activities.

Marketing Manager

DELVAUX

六月 2015 - 十月 2020
Taipei, Taiwan

  • Maintain good and health relationship with media.
  • Enhance PR exposure on newspapers and magazines, including product shooting arrangement and press release initiate.
  • Department store promotion liaise and management.
  • CRM strategies development and monitor.
  • Organize and execute major PR and CRM events and product launches.
  • Develop and seek potential partnership with third parties.
  • Formulate and implement the standard management of customer database by creating CRM tools and programs in order to create and maintain dynamic and positive relationship with clients.
  • Annual A&P budget allocation and analysis for various aspects.
  • Directly Communication with head quarter and taking action locally with principal guideline.

Marketing Executive

Dickson Trading Taiwan, Ltd

九月 2012 - 六月 2015
Taipei, Taiwan

  • Report to Marketing Director
  • Responsible for marketing, PR and CRM for following brands: S.T. Dupont, Chopard, ROLEX, Tudor.
  • Develop and maintain marketing calendar to ensure budget management
  • Planned and conducted PR events and marketing promotions plan in all boutiques.
  • Develop and implement strategic corporate PR programs to enhance brand image.
  • Organize retailers’ annual meeting for new product launch
  • Organize and conduct VIP event regularly to enhance customer’s loyalty
  • Maintain relationship with all relevant media (newspapers, magazines, Internet)
  • Visual merchandising plan and management, regular maintain product display in boutiques and all department stores.



Marketing Executive

VConcept INC

三月 2012 - 九月 2012
Taipei, Taiwan

  • Propose and execute events in luxury business.
  • News release drafting and new product launch.
  • Coordinate over different vendors to succeed different scales of events.
  • Approach fashion media for product exposure on behalf of clients.
  • Propose appropriate candidates and Establish brand image/awareness through PR, influencers, cross-over in Taiwan market.

Event Coordinator

GIS Group

一月 2010 - 十二月 2011
Taipei, Taiwan

  • Provide unique cultural experiences to international clients as local consultant and contact window towards all aspects of preparation.
  • Event coordination and execution between clients and vendors.
  • Propose and tailor made events and incentive program for international clients base on discussion.

專案


2019 Delvaux Magritte POP UP Exhibition 

Bellavita, Taipei

Celebrities / KOL Product Placements


Education

Birmingham City University

Events and Exhibition Management

2008 - 2009

Tunghai University

Sociology


2004 - 2008

Skills


  • Marketing Communications
  • Marketing & PR
  • KOL Management
  • CRM management
  • Media Relations
  • Luxury Brand Marketing
  • Operations Management
  • Leadership
  • Project Management
  • Microsoft Office
  • Multitasking
  • Cross Functional Communications
  • Branding
  • Global Marketing
  • Content Marketing
  • Data Analysis
  • General Management
  • Budget Management
  • A&P
  • Event Management

Language


  • English — 進階
  • Chinese — 母語或雙語
  • French — 初階