1 One year experience of product manager in Infini Taiwan Accessible Service(Startup).
2 Two years experience in customer service field in Telexpress corporation with front-end management and back-end data analysis and service process design skill. Focused on operation management and data analysis in OPPO project. Trained new hire in Microsoft project and designed service process for new product.
3 One year data analysis experience for operation management issue, voice of customer as well as war room system project in Asia Pacific Telecom. Total cost savings for Asia Pacific Telecom is NT$880,000 per month.
4 Over one year experience in StarFab Accelerator for Advantech X StarFab Accelerator, Flytech X StarFab Accelerator, CIAT Accelerator Program operation and management. The total value for above programs are NT$22,000,000.
English skill : TOEIC golden certificate
Personality : Dare to take challenge, willing to share, enjoy analyzing and solving unfamiliar issues.
Email: [email protected]
Mobile: +886912886291
- Planned and operated Advantech X StarFab Accelerator. Assisted total 15 startups and promoted 6 business cooperation. Total value of the program is NT$ 0.9M per year.
- Planned and operated Flytech X StarFab Accelerator. Assisted total 9 startups and promoted 1 business cooperation. Total value of the program is NT$ 1.5M per year.
- Executed CIAT Accelerator Program. Assisted 7 startups with budget NT$ 19.6M and promoted 1 business model transformation, 3 business cooperation.
- Operation management analysis : Detected operation issue to improve agent performance that decreasing overtime hour and saving labor cost NT$ 800,000 per month.
- Project plan and execution : Planned and built up war room as well as report automation system to speed up decision making average 76.7% for 38 managers and save labor cost NT$ 40,000 per month.
- Voice of customer analysis : Discovered root cause of customer complaints to decrease call volume and save labor cost NT$ 40,000 per month.
- Training management:(1)new hire training (2)on job training.
- Designed new service process and function of the system for customer service chatbot
- Project time management and cross-department communication and coordination.
- Data analysis : (1)identified problem through customer service data analysis (2)proposed service and product improvement plan.
- Client relationship management : (1)provided solutions to satisfy clients request and to achieve performance(weekly/monthly) (2)client relationship maintenance
- Operation and people management: (1)service process improvement routinely (2)training and service quality management. Earned the 6th place in OPPO global service quality.
- Product Planning : (1)Explored and evaluated the quality of barrier free facilities in tourist attraction (2)Designed travel itineraries for disabled people.
- Business Development : (1)Visited more than 100 tourist attractions, 50 hotels, 50 restaurants, and found out cooperation opportunities
1 One year experience of product manager in Infini Taiwan Accessible Service(Startup).
2 Two years experience in customer service field in Telexpress corporation with front-end management and back-end data analysis and service process design skill. Focused on operation management and data analysis in OPPO project. Trained new hire in Microsoft project and designed service process for new product.
3 One year data analysis experience for operation management issue, voice of customer as well as war room system project in Asia Pacific Telecom. Total cost savings for Asia Pacific Telecom is NT$880,000 per month.
4 Over one year experience in StarFab Accelerator for Advantech X StarFab Accelerator, Flytech X StarFab Accelerator, CIAT Accelerator Program operation and management. The total value for above programs are NT$22,000,000.
English skill : TOEIC golden certificate
Personality : Dare to take challenge, willing to share, enjoy analyzing and solving unfamiliar issues.
Email: [email protected]
Mobile: +886912886291
- Planned and operated Advantech X StarFab Accelerator. Assisted total 15 startups and promoted 6 business cooperation. Total value of the program is NT$ 0.9M per year.
- Planned and operated Flytech X StarFab Accelerator. Assisted total 9 startups and promoted 1 business cooperation. Total value of the program is NT$ 1.5M per year.
- Executed CIAT Accelerator Program. Assisted 7 startups with budget NT$ 19.6M and promoted 1 business model transformation, 3 business cooperation.
- Operation management analysis : Detected operation issue to improve agent performance that decreasing overtime hour and saving labor cost NT$ 800,000 per month.
- Project plan and execution : Planned and built up war room as well as report automation system to speed up decision making average 76.7% for 38 managers and save labor cost NT$ 40,000 per month.
- Voice of customer analysis : Discovered root cause of customer complaints to decrease call volume and save labor cost NT$ 40,000 per month.
- Training management:(1)new hire training (2)on job training.
- Designed new service process and function of the system for customer service chatbot
- Project time management and cross-department communication and coordination.
- Data analysis : (1)identified problem through customer service data analysis (2)proposed service and product improvement plan.
- Client relationship management : (1)provided solutions to satisfy clients request and to achieve performance(weekly/monthly) (2)client relationship maintenance
- Operation and people management: (1)service process improvement routinely (2)training and service quality management. Earned the 6th place in OPPO global service quality.
- Product Planning : (1)Explored and evaluated the quality of barrier free facilities in tourist attraction (2)Designed travel itineraries for disabled people.
- Business Development : (1)Visited more than 100 tourist attractions, 50 hotels, 50 restaurants, and found out cooperation opportunities