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8.合作廠商關係維護 專案經理兼活動企劃專員 環資國際有限公司 2020/12~2022/6 Taipei, Taiwan 職務負責: 1.專案時程管理 Project Schedule Management. 2.網站客服(電話/郵件) Online Customer Service. 3.網站操作教育訓練 Education and Training of Website Operation. 4.活動新聞稿撰寫 Writing of Activity Press Release.

. -Designed sales processes for supervisors to track all customer sales progress. -Identified customer needs and current situations, conceptualized solutions. -Presented sales proposals to stakeholders, outlining project benefits. Customer success manager • 拼起科技(智影顧問) 十一月Present -Implemented cloud-based factory management system at the client side, which encompassing five aspects of management：Equipment, Audit, Production, Energy, and Business Intelligence. -Software implementation project management, covering schedule management, stakeholder management, and change management -Proposed software optimization and new feature development based on client requirements. -Ensured the attainment of project Key

Jill Chang(張淳惠) iOS Developer • 3 years of iOS development experience with both Objective-C and Swift • Experience in MVVM and Clean Architecture in building Apps • Well understanding of testing and distributing Apps by Jenkins Taichung City, Taiwan 技能 Swift / Objective-C Java JavaScript Jenkins 工作經歷 Software Engineer Cathay Life Insurance Co, LtdTaichung, Taiwan • iOS programming – Develop App with Swift and Objective-C language, mainly provide insurance contract and schedule management to Sales Department – Maintain automation UITest by fixing bugs and adding features as needed – Build Jenkins CI/CD Pipeline by using

and more secure verification, and reduced SMS verification volume by 52% Designed and developed Crypto WODL game, which gained 4.6 million unique visitors within six months and had a 7-day retention rate of 90%, higher than the 80% of the entire Binance.com site Senior Product Management Specialist • CyberLink MarMarPlanned video editing Android & iOS App product strategy and features, increased product usage by 442% and revenue by 158% Designed photo editing Android & iOS product strategy and features, managed development schedule, and increased subscription user revenue by 34% Designed and planned AI image processing features and UI

site. Created Brew Box, a mobile app to manage home-delivery coffee subscriptions. Created Wayfindr, a mobile app that aids relocators in seamlessly integrating into new areas with features that enhance E-contracts, local navigation, and community connections. Added a scheduling feature to WhatsApp, allowing users to schedule messages and events. Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response

. Finished server communication by UDP for handler remote control. b. Finished IC device tracing system with handler.\ c. Finished yield montor system let user easy to sort Bin by count/rate. Planning and writing of software architecture design documents. Software personnel development schedule, software project working hours calculation planning. a. Finished project management system with team member. Discuss and develop software specifications with customers. Innostor Technology Corporation, software engineer, Dec 2008 ~ May 2013 Mass production test software development (including MP Tool, QC Tool, OEM Tool, Recovery..

and cooperated logistics service DHL import and export shipments handling Coordinated customer claims with replacement and reverse logistics follow up Established long-term 21 months forecast for production plants capacity review Built up appropriate safety stock based on rolling forecast to reduce yearly disposal Followed up product SOP and EOP schedule with Sales and PM for internal integration Edited ERP user handbook and provided gudience to department users Involved ERP SAP ASEAN project implementation and trainned as sales distribution key userSales Assistant • Robert Bosch Taiwan Co. Ltd. AugustMay 2018 | Taipei city, Taiwan Demand planning for local mobility OEM