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資深資料工程師 @緯創資通股份有限公司
2020 ~ Presente
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst、Solution Architect、Cloud Architect
En un mes
python
PowerBI
Power Platform
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
元智大學 Yuan Ze University
工業工程與管理學所
Avatar of 林冠安.
Avatar of 林冠安.
Past
Data Analyst @趨勢科技 TrendMicro
2021 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
En un mes
林冠安 [email protected] 金融業及交易所(TWSE, TPEx)風控系統建置經驗。 孰悉金融市場交易資料及金融業業務資料分析。 客戶、商品使用及公司營收資料分析經驗。 孰悉SQL(MS, Oracle, ADX), R, Python及VBA。 報表工具: Tableau, Oracle OBIEE, SSRS 技能 程式語言:R、Python、TSQL、PL SQL、VBA。 資料庫:MS SQL、Oracle SQL、ADX
R
PL/SQL
Python
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
天主教輔仁大學 FU JEN CATHOLIC UNIVERSITY
金融所
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資料分析師 Data Analyst @Portto 門戶科技| Blocto
2022 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
En un mes
python
R
MySQL
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
臺灣大學
流行病學與預防醫學所 生物統計組
Avatar of Vel Tien-Yun Wu.
Avatar of Vel Tien-Yun Wu.
Data Engineer @Groundhog Technologies Inc.
2021 ~ 2024
Data Analyst、Data Engineer、Data Scientist、Customer Experience Analyst
En un mes
Vel Tien-Yun Wu I bring 5 years of hands-on experience in data engineering and software development, with a focus on building scalable data processing systems utilizing Hadoop, Spark, Kafka and Docker. My expertise in developing efficient ETL pipelines has been fundamental in optimizing data workflows for various data warehouses, enhancing data integrity and availability. My track record includes managing high-volume data pipelines, automating scheduling processes to improve operational efficiency, and deploying monitoring solutions that have reduced Mean-Time-To-Repair (MTTR) by 40%. I have a strong foundation in SQL, especially PostgreSQL, which enables
Git
Python
Scala
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
University of Illinois at Urbana-Champaign, School of Information Sciences
Information Management
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Past
UI Designer @群暉科技 Synology Inc.
2021 ~ 2024
Product Designer (UI/UX)
En un mes
Figma
Sketch
Illustrator
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
6-10 años
National Taipei University of Technology, Taipei Tech
Industrial Design
Avatar of LAPKEUNG LO RICKY.
Avatar of LAPKEUNG LO RICKY.
Worker @LOFAI INTERIOR DESIGN AND RENOVATION COMPAMY
2006 ~ Presente
En un mes
— LAPKEUNG LO RICKY 「BE YOUR NEVER BEEN」 I have thrived in the vibrant city of Hong Kong, immersing myself in its fast-paced and dynamic work environment. Over the years, I have encountered and conquered numerous challenges, emerging stronger and more resilient. Through unwavering teamwork and collaboration, I have played a pivotal role in the success of esteemed retail giants such as 7-11 and Aeon, where I honed my skills in delivering exceptional customer experiences. Beyond the retail sector, I ventured into the realm of interior design and renovation, where I unleashed my creativity and
Empleado
Listo para la entrevista
A tiempo completo / No está interesado en trabajar a distancia
Más de 15 años
Vocational training council
Business service operations and managment
Avatar of Tameka Harris.
Avatar of Tameka Harris.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
En un mes
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
10-15 años
University of Phoenix
Business Administration and Management
Avatar of 陳奕妤.
Avatar of 陳奕妤.
Past
Senior Data Analyst @趨勢科技
2022 ~ Presente
Data Scientist, Data Analyst, Machine Learning Engineer
En un mes
data, design metrics, report and dashboard. Cross app data tracking and user journey analysis. VisionOne customers engagement score - the metrics can help fields to target the customers who are likely SOC/SOC-like profile and have frequently engaged with the VisionOne for their operations. Potential SOC customer tagging - use customer information to tag potential VisionOne SOC-like customers from the TrendMicro existing customer base. Product-led growth - provide metrics to help teams check the overview of the VisionOne trial customers experience and conversion rate with their app engagement/behaviors analysis. VisionOne tree view
python
R
SQL
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
輔仁大學 Fu Jen Catholic University
統計資訊學系
Avatar of SURIYADI.
Avatar of SURIYADI.
Past
Transaction risk analyst @PT BANK BRI Tbk
2020 ~ 2023
En el plazo de dos meses
gmail.com Employment History Transaction Risk Analyst • PT BANK BRI MeiOktoberAnalysed and interrogated large datasets for high-quality risk reporting. 2. Temporarily blocking debit and credit cards which is suspect risk transactions. Contact Center • PT BANK BRI OktoberAprilProcessed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. 2. Acted as first point of contact for customer issues and queries. 3. Optimised customer experience by tailoring responses to individual needs. Handled high call volumes with accuracy and efficiency for optimum productivity. EducationUniversitas Kristen Indonesia Bachelor Degree English Education Skills Microsoft
Microsoft Office
Word
Excel
Desempleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Universitas Kristen Indonesia
Pendidikan Bahasa Inggris
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Avatar of Robert Yang.
Senior Associate @DBS Bank
2023 ~ Presente
Project Manager
En el plazo de dos meses
. Throughout this process, we employed the scrum methodology, which not only fostered teamwork but also enhanced my skills and knowledge in agile practices. Assstant Program Manager • Citi 四月八月 2023 •As a digital journey owner for Citi TW's online banking, I've focused on improving customer experiences through tech-driven solutions, balancing logical analysis with collaborative teamwork to meet project goals. •Starting my career at Citi, I learned to merge technology with business needs, understanding the significance of digitalization in today's business world. •In my role as a Project Manager, I've
Word
Excel
Swift
Empleado
Listo para la entrevista
A tiempo completo / Interesado en trabajar a distancia
De 4 a 6 años
Shu-Te University

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
En un mes
After Sales
Listan Asia Inc.
2022 ~ 2024
Taipei, 台灣
Professional Background
Situación actual
Desempleado
Progreso en la búsqueda de empleo
Listo para la entrevista
Professions
Customer Service / Support
Fields of Employment
Ocio, Electrónica de consumo
Experiencia laboral
Más de 15 años experiencia laboral (10-15 años relevante)
Management
Ninguno
Habilidades
Customer Service
Team Player
Customer Service Experience
Strong Communication Skills
New Employee Orientation
Administration
microsoft office
Slack
Quick Learner
Open Minded
Idiomas
Chinese
Nativo o bilingüe
English
Intermedio
Job search preferences
Posición
Customer Service Representative
Tipo de trabajo
A tiempo completo
Ubicación
Taipei, 台灣
A distancia
Interesado en trabajar a distancia
Freelance
No.
Educación
Escuela
Chinese Culture University
Mayor
International Trade
Imprimir
Kcddrvknyvmh1ajoyq7r

賴韋利

Customer Service Specialist  •  Taipei,TW  •  [email protected]

Accumulated 10 + years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.

工作經歷

Listan Asia Inc., Aftersales, Feb. 2022 ~ Mar. 2024

-  E-mail /calls/ social media inquiries support
- Spare part arrangement- APAC
- RMA request handling/Credit note issuing
- RMA product testing - Power Supply 
- Inventory management– APAC Spare part 
- Weekly Sales meeting reported- APAC Aftersales 
- Monthly and annually budgeted- APAC aftersales
- Shipping documents prepare/checking
- Specific project executed 

Klook Travel Technology Limited, Customer Experience Specialist II, Oct. 2019 ~ Aug. 2021

- E-mail/calls/online chat handling
- Case tracking
- Arrange customized travel plan
- Complains handling - coordinate with business development team and local operator
- FAQ translation - Chinese and English
- Specific project executed 

Intertek Testing Service Taiwan Ltd., Specialist, Jun. 2012 ~ May 2019

- Customer service- by e-mail/ calls/walk-ins 

- Testing samples review and prepare 

- Tracking cases- accelerated the turnaround time 

- Testing result review - reduce any mistake before typing the report 

- Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant 

- New employee orientation

Onsen Papawaqa spa resort, Front Desk Clerk, Nov. 2010 ~ Sep. 2011

- Assist in check in/ check out 

- Travel information provided 

- Front desk cleaning.

- Balance the account of the counter 

- Assist in room service. 

- Support different departments

TY Fashion international Co., LTD., Shipping Assistant, Dec. 2008 ~ Aug. 2010

- Prepare import/export documents 

- Shipping schedule arrangement 

- Prepare L/C 

- Reimbursement 

- Shipment price comparison  

Chinese Culture University, Executive Officer, Aug. 2003 ~ Jul. 2007

- Extracurricular activities instructor 

- Courses arrangement 

- Official documents preparing and processing 

- Office stationery/supplies purchase and reimbursement 

- Make a public announcement 

- Student recruitment 

- Credit review 

- Official website maintenance  

學歷

Chinese Culture University, Bachelor degree International Trade, 1999 ~ 2003

Resume
Perfil
Kcddrvknyvmh1ajoyq7r

賴韋利

Customer Service Specialist  •  Taipei,TW  •  [email protected]

Accumulated 10 + years of experience in customer service and 4 years experience in administration position, together with a bachelor’s degree in International Trade, which have honed myself as a fast- learner, with strong communication skills and worked as an effective independent worker and efficient team player.

工作經歷

Listan Asia Inc., Aftersales, Feb. 2022 ~ Mar. 2024

-  E-mail /calls/ social media inquiries support
- Spare part arrangement- APAC
- RMA request handling/Credit note issuing
- RMA product testing - Power Supply 
- Inventory management– APAC Spare part 
- Weekly Sales meeting reported- APAC Aftersales 
- Monthly and annually budgeted- APAC aftersales
- Shipping documents prepare/checking
- Specific project executed 

Klook Travel Technology Limited, Customer Experience Specialist II, Oct. 2019 ~ Aug. 2021

- E-mail/calls/online chat handling
- Case tracking
- Arrange customized travel plan
- Complains handling - coordinate with business development team and local operator
- FAQ translation - Chinese and English
- Specific project executed 

Intertek Testing Service Taiwan Ltd., Specialist, Jun. 2012 ~ May 2019

- Customer service- by e-mail/ calls/walk-ins 

- Testing samples review and prepare 

- Tracking cases- accelerated the turnaround time 

- Testing result review - reduce any mistake before typing the report 

- Account Manager(PVH)- Update the test methods/requirement, resolve the relevant issue from lab /vendor or merchant 

- New employee orientation

Onsen Papawaqa spa resort, Front Desk Clerk, Nov. 2010 ~ Sep. 2011

- Assist in check in/ check out 

- Travel information provided 

- Front desk cleaning.

- Balance the account of the counter 

- Assist in room service. 

- Support different departments

TY Fashion international Co., LTD., Shipping Assistant, Dec. 2008 ~ Aug. 2010

- Prepare import/export documents 

- Shipping schedule arrangement 

- Prepare L/C 

- Reimbursement 

- Shipment price comparison  

Chinese Culture University, Executive Officer, Aug. 2003 ~ Jul. 2007

- Extracurricular activities instructor 

- Courses arrangement 

- Official documents preparing and processing 

- Office stationery/supplies purchase and reimbursement 

- Make a public announcement 

- Student recruitment 

- Credit review 

- Official website maintenance  

學歷

Chinese Culture University, Bachelor degree International Trade, 1999 ~ 2003