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On
4-6 years
6-10 years
10-15 years
More than 15 years
India
Sr. Quality Analyst @Satyam BPO2008 ~ 2009
・
Product/Project Manager
Within two months
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Axelos
・
Information Technology
Senior Manager @Cashify2023 ~ Present
・
Director
Within one month
Contact :Email id: [email protected] Mohammed Saddam Azmathulla Sales Management that will not only effectivity utilize acquired, expertise, creative talents, commitment to excellence. But also develop to enrich it, broken the perspective, & gain fulfilling experience. Desire with career growth potential India Work Experience Senior Manager • Cashify MarchPresent ❖ Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives. ❖ Carried out and developed social media, e-blast and public relations campaigns. ❖ Build relationship with OEM Sales team. ❖ Analyzed revenue distribution, bank reconciliations and account
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Akhil bhartiya
・
Commerce
Primary School Science Teacher @Aditya Dev Publuc School2013 ~ 2014
・
Teacher
Within one month
Mrs Kavita Teacher MumbaiI'm a preschool teacher with 5 years of experience. I love creating fun activities that help kids learn and grow. I focus on making sure each child gets the support they need to succeed. I enjoy building relationships with kids, parents, and other teachers. I'm always learning new ways to be a better teacher and help kids thrive. Work Experience Pre School Year Three Kangaroo kids international preschool MayPresent Planning Fun Learning: Come up with cool things for kids to learn and do that match their age and interests.
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
HNBG College , Kumaun University
・
Bachelor of Education (B.Ed)
TANDORI CHIEF @TONSFOODPARK2022 ~ Present
・
TANDOORI CHIEF
Within two months
other members of the kitchen team to coordinate food preparation and ensure timely service. EducationSBPG NATH IC MANIKA CHOCK BHINGA SARASWATI 6 Proven experience as a Tandoori Chef or similar role, preferably in a high-volume restaurant setting. In-depth knowledge of Indian cuisine, particularly tandoori cooking techniques and spices. Strong culinary skills, including marinating, grilling, and roasting. Ability to work effectively in a fast-paced environment and under pressure. Excellent attention to detail and organizational skills. Skills Adaptability and flexibility Passion for Indian Cuisine: Hygiene Standards: TIME MANAGEMENT TEAM PLAYER Languages Hindi — Professional
Employed
・
Ready to interview
Full-time / Not interested in working remotely
10-15 years
SBPG NATH IC MANIKA CHOCK BHINGA SARASWATI
・
6
Regional Key Account Manager SaaS & - West India @Work Store Limited2023 ~ Present
・
Area sales manager & Regional sales manager Key Account Manager
Within two months
satisfaction and fostering long-term partnerships. I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global Business Management. My commitment to professional development and staying at the forefront of industry trends reflects my proactive approach to delivering impactful results. Mumbai, Maharashtra, India Work Experience JanuaryPresent Regional Key Account Manager SaaS & - West India Work Store Limited * Assuming additional key responsibilities of new categories during the Regional
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
ITM Group of Institutions
・
Marketing
Past
Senior Associate @GreyCampus EduTech2014 ~ 2023
・
Senior Associate
Within one month
Raghupalreddy Vatti Hyderabad, Telangana, India || [email protected] Experienced professional with expertise in developing and optimizing stored procedures and functions using T-SQL, SQL Server, and MySQL to enhance database performance. Skilled in designing and implementing analytical data structures to support business intelligence and reporting needs. Proficient in managing critical databases to ensure data integrity, availability, and security. Experienced in diagnosing and resolving complex system issues using advanced debugging tools. Strong collaborator with cross-functional teams to integrate database functionality into web applications. Proven ability to create web-based dashboards and
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Jyothishmathi institute of technology and science
・
M.Tech(VLSI Desin)Staff Engineer @NextGen Healthcare India2019 ~ Present
・
Senior Software Developer
Within three months
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
North Maharastra University, Jalgaon, Maharastra
・
Computer Science & EngineeringPast
Senior Facebook Ads Manager @Airbnb2023 ~ 2024
・
Senior Facebook Ads Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Remote Only
4-6 years
Bangalore University
・
BCom with Finance and Financial Management Services
Cloud Services Manager @AIA2021 ~ 2022
・
DevOps Engineer, Site Reliability Engineer
Within one month
Web Service (AWS) Kubernetes, Redhat OpenShift AliBaba Cloud GCP AZURE: Azure VM, V-Net, Subnet, NSG, ASG, Azure storage,Access Control, Blob, Subscription Administration, AZURE Monitor, AKS, Azure DevOps DevOps & SRE Jenkins, ArgoCD, Docker, Packers Git , GitLabs , BitBucket, GitOps Maven, Ansible, Jforg, Chef, Vagrant, Msbuild, Build and Release, Deployment Strategies, Management , Vantage, Infra Cost Optimisation. AWS : EC2, S3, IAM, Route53, VPC, Autoscaling, EBS, ELB, ElasticSearch, CloudWatch, RDS, Lambda, EKS, MSK, AWS Secrets , Lambda, AWS DevOps, Kinesis , GaurdDuty, Boto3, AWS CLI Monitoring & Logging Prometheus , AlertManager Grafana Dashboards, AWS CloudWatch, Azure LogAnalytics Azure Monitor, Kibana, Thanos, Graylog , Opsgenie , Slack Network & Security
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Sikkim Manipal University
・
Information Technology
VP of sales @Rongxin Technology Taiwan office2020 ~ Present
・
國內/外業務人員/主管
Within one month
Shih Ming Wang 22 years professional experience in business development, marketing, operation, key account management and product/project management. Experienced in business development and managing tier 1 OEM/ODM customers like Apple, HP, Dell, ASUS, Acer, Quanta, Compal, Wistron, Foxconn, Inventec, Pegatron, ROE, Innolux, GIS, Merry and IEC Advanced skilled in team development, problem-solving, process innovation and goal accomplishment in multi-national companies. Strong team leader and player, excellent interpersonal communication and negotiation skills. Capable of establishing rapport with internal team members(operation, sourcing, NPI), upper management and external partners(sourcing, mechanical engineering, ID
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Chung Hua University
・
Mechanical EngineeringThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual