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Definition of Reputation Credits
Devi Nugraha
Building Sales team, Sales SOP, Sales Workflow, Sales Strategy and Learning & Development
Indonesia
A Sales & People Development person who had experience Eight years experience in start up company. Skilled in dealing and retent the customers, people management and public speaking
Pengalaman Kerja
Sales Capability Development & Activation Manager • BukuWarung
Sales Strategy and Activation:
1. Develop and implement sales strategies and plans to achieve revenue targets.
2. Analyzing market trends, consumer behavior and sales data to inform sales strategies
3. Collaborating with cross-functional teams (e.g., marketing, product management) to develop and execute sales campaigns
Sales Process Optimization:
1. Evaluate and enhance the sales process to improve efficiency and effectiveness.
2. Identify and address gaps or bottlenecks in the sales pipeline.
3. Implement best practices and standardized sales methodologies.
Performance Measurement and Analysis:
1. Define key performance indicators (KPIs) to measure sales team performance.
2. Track and analyze sales data to identify trends, patterns, and areas for improvement.
3. Prepare reports and presentations on sales performance for senior management.
Sales Enablement:
1. Collaborate with marketing and product teams to develop sales enablement materials.
2. Ensure sales representatives have the necessary tools, resources, and information to succeed.
3. Coordinate with cross-functional teams to streamline sales processes and remove barriers.
Sales Training and Development:
1. Developed and implemented sales training programs that improved sales skills and resulted in a 30% increase in sales effectiveness
2. Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 30% every month loping and implementing sales plans and targets
3. Developed and implemented a sales playbook that standardized sales techniques and product, resulting in a 30% improvement in sales conversion rate
Sales Forecasting and Budgeting:
1. Work closely with finance, operations and HR teams to develop sales forecasts and budgets.
2. Monitor and manage sales expenses to align with the allocated budget.
3. Provide insights and recommendations to senior management based on sales projections
April 2022 - Present
Commercial Salesforce Exellence Manager • TaniHub
Sales Strategy and Planning:
1. Develop and implement sales strategies and plans to achieve revenue targets.
2. Conduct market research and analyze sales data to identify opportunities for growth.
3. Collaborate with senior management to define sales objectives and set sales quotas.
Sales Process Optimization:
1. Evaluate and enhance the sales process to improve efficiency and effectiveness.
2. Identify and address gaps or bottlenecks in the sales pipeline.
3. Implement best practices and standardized sales methodologies.
Sales Training and Development:
1. Provide coaching, training, and guidance to the sales team.
2. Develop sales training programs and materials to improve sales skills and product knowledge.
3. Conduct regular performance evaluations and provide feedback to sales representatives.
Performance Measurement and Analysis:
1. Define key performance indicators (KPIs) to measure sales team performance.
2. Track and analyze sales data to identify trends, patterns, and areas for improvement.
3. Prepare reports and presentations on sales performance for senior management.
Sales Enablement:
1. Collaborate with marketing and product teams to develop sales enablement materials.
2. Ensure sales representatives have the necessary tools, resources, and information to succeed.
3. Coordinate with cross-functional teams to streamline sales processes and remove barriers.
Sales Forecasting and Budgeting:
1. Work closely with finance and operations teams to develop sales forecasts and budgets.
2. Monitor and manage sales expenses to align with the allocated budget.
3. Provide insights and recommendations to senior management based on sales projections.
Oktober 2021 - April 2022
Sales Learning & Development • Gojek
1. Align with Tele-sales and the Canvasser team to create SOP and Tele-sales script
2. Help the Tele-sales team to improve the quality of Tele-sales agents.
3. Align with the field sales team to improve the quality of Account Executive
4. Create and conduct new onboarding program for new sales team
5. Conduct a consultative selling workshop
6. Managing and monitoring every learning assignment through LMS
November 2020 - Oktober 2021
People Development - Senior Training Specialist • Majoo Indonesia
1. Analyze training needs in every division
2. Design and develop curriculum, learning plan, content and training materials
3. Made a training report and analyzed what I must adjust
4. Implement and conduct the training
5. Create SOP and Tele-sales script pitch deck
Februari 2020 - November 2020
Senior Account Executive • Majoo Indonesia
Acquire and Dealing with 20 new customers with GMV Rp. 18.500.000/month
Design and manage pipeline for sales strategy
Make a good relationship with existing customers
Best majoo sales person 2019
Best performance Senior Account Executive from August 2019 - March 2020
Best Senior account executive in 2020 first quarter
Juli 2019 - April 2020
Learning And Development • STOQO
1. Creating and developing an onboarding Program for Stoqo New hires
2. Made Stoqoversity project (Softskill training for Supervisor and Team leader level)
3. I made a buddy program, to make sure is stoqo culture well delivered to our new hires.
4. Collaborating with a marketing team for an internal branding program
5. Developing stoqo blitz (Mini MT at Stoqo)
6. Creating and developing Stoqo communities and employee enggagement program
September 2018 - Juli 2019
Activator • STOQO
1. Made 5 Daily Meetings with potential customers
2. Acquire 20 new outlets with minimum GMV Rp. 100.000.000,- and maintain a relationship with them every month
3. Collaborate with an internal Stoqo team to ensure customer's needs are fulfilled effectively
4. Be a Food And Beverage consultant to customers if they are needed
5. Made promotion program for customers (such a loyalty program, acquisition program and new convert promo)
Oktober 2017 - September 2018
PIC Free Return • Tokopedia
1. Handling 50 Complain online transaction between users with Free Return
feature per day.
2. Make relationships and communication between Tokopedia and other companies to support Free Return feature.
3. Hold meetings in every quartal with Product Division, IT Division and Bussines Division to improve Tokopedia free return feature.
4. Make a new SOP and flow management basically from Tokopedia Free Return terms and conditions.
5. Training other resolution specialist agent to handle Free Return case
Maret 2017 - Juni 2017
Resolution Specialist • Tokopedia
1. To analyze each incoming complaint online transaction between users ( seller and buyer)
2. Provide a good solution for an online transaction
3. Negotiate with sellers and buyers for a good solution to solve the case or complain
4. Managing, mediating and keeping the flow of discussion between sellers and buyers keep straight for the good solution to solve the case or complaining about Tokopedia Free Return terms and conditions.
April 2016 - Februari 2017
Pendidikan
2010 - 2016
State University of Jakarta (Universitas Negeri Jakarta)
History
Sertifikasi dan Lisensi
Sales Strategies and Approaches in a New World of Selling
Dibuat Maret 2022 · Tidak Ada Tanggal Kadaluwarsa
Rekomendasi
Junandar Pangabean
SVP At Efishery
- Phone : 08117571115
- LinkedIn Profile : https://www.linkedin.com/in/junandar-p-7aa52388/
Devi Nugraha
Building Sales team, Sales SOP, Sales Workflow, Sales Strategy and Learning & Development
Indonesia
A Sales & People Development person who had experience Eight years experience in start up company. Skilled in dealing and retent the customers, people management and public speaking
Pengalaman Kerja
Sales Capability Development & Activation Manager • BukuWarung
Sales Strategy and Activation:
1. Develop and implement sales strategies and plans to achieve revenue targets.
2. Analyzing market trends, consumer behavior and sales data to inform sales strategies
3. Collaborating with cross-functional teams (e.g., marketing, product management) to develop and execute sales campaigns
Sales Process Optimization:
1. Evaluate and enhance the sales process to improve efficiency and effectiveness.
2. Identify and address gaps or bottlenecks in the sales pipeline.
3. Implement best practices and standardized sales methodologies.
Performance Measurement and Analysis:
1. Define key performance indicators (KPIs) to measure sales team performance.
2. Track and analyze sales data to identify trends, patterns, and areas for improvement.
3. Prepare reports and presentations on sales performance for senior management.
Sales Enablement:
1. Collaborate with marketing and product teams to develop sales enablement materials.
2. Ensure sales representatives have the necessary tools, resources, and information to succeed.
3. Coordinate with cross-functional teams to streamline sales processes and remove barriers.
Sales Training and Development:
1. Developed and implemented sales training programs that improved sales skills and resulted in a 30% increase in sales effectiveness
2. Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by 30% every month loping and implementing sales plans and targets
3. Developed and implemented a sales playbook that standardized sales techniques and product, resulting in a 30% improvement in sales conversion rate
Sales Forecasting and Budgeting:
1. Work closely with finance, operations and HR teams to develop sales forecasts and budgets.
2. Monitor and manage sales expenses to align with the allocated budget.
3. Provide insights and recommendations to senior management based on sales projections
April 2022 - Present
Commercial Salesforce Exellence Manager • TaniHub
Sales Strategy and Planning:
1. Develop and implement sales strategies and plans to achieve revenue targets.
2. Conduct market research and analyze sales data to identify opportunities for growth.
3. Collaborate with senior management to define sales objectives and set sales quotas.
Sales Process Optimization:
1. Evaluate and enhance the sales process to improve efficiency and effectiveness.
2. Identify and address gaps or bottlenecks in the sales pipeline.
3. Implement best practices and standardized sales methodologies.
Sales Training and Development:
1. Provide coaching, training, and guidance to the sales team.
2. Develop sales training programs and materials to improve sales skills and product knowledge.
3. Conduct regular performance evaluations and provide feedback to sales representatives.
Performance Measurement and Analysis:
1. Define key performance indicators (KPIs) to measure sales team performance.
2. Track and analyze sales data to identify trends, patterns, and areas for improvement.
3. Prepare reports and presentations on sales performance for senior management.
Sales Enablement:
1. Collaborate with marketing and product teams to develop sales enablement materials.
2. Ensure sales representatives have the necessary tools, resources, and information to succeed.
3. Coordinate with cross-functional teams to streamline sales processes and remove barriers.
Sales Forecasting and Budgeting:
1. Work closely with finance and operations teams to develop sales forecasts and budgets.
2. Monitor and manage sales expenses to align with the allocated budget.
3. Provide insights and recommendations to senior management based on sales projections.
Oktober 2021 - April 2022
Sales Learning & Development • Gojek
1. Align with Tele-sales and the Canvasser team to create SOP and Tele-sales script
2. Help the Tele-sales team to improve the quality of Tele-sales agents.
3. Align with the field sales team to improve the quality of Account Executive
4. Create and conduct new onboarding program for new sales team
5. Conduct a consultative selling workshop
6. Managing and monitoring every learning assignment through LMS
November 2020 - Oktober 2021
People Development - Senior Training Specialist • Majoo Indonesia
1. Analyze training needs in every division
2. Design and develop curriculum, learning plan, content and training materials
3. Made a training report and analyzed what I must adjust
4. Implement and conduct the training
5. Create SOP and Tele-sales script pitch deck
Februari 2020 - November 2020
Senior Account Executive • Majoo Indonesia
Acquire and Dealing with 20 new customers with GMV Rp. 18.500.000/month
Design and manage pipeline for sales strategy
Make a good relationship with existing customers
Best majoo sales person 2019
Best performance Senior Account Executive from August 2019 - March 2020
Best Senior account executive in 2020 first quarter
Juli 2019 - April 2020
Learning And Development • STOQO
1. Creating and developing an onboarding Program for Stoqo New hires
2. Made Stoqoversity project (Softskill training for Supervisor and Team leader level)
3. I made a buddy program, to make sure is stoqo culture well delivered to our new hires.
4. Collaborating with a marketing team for an internal branding program
5. Developing stoqo blitz (Mini MT at Stoqo)
6. Creating and developing Stoqo communities and employee enggagement program
September 2018 - Juli 2019
Activator • STOQO
1. Made 5 Daily Meetings with potential customers
2. Acquire 20 new outlets with minimum GMV Rp. 100.000.000,- and maintain a relationship with them every month
3. Collaborate with an internal Stoqo team to ensure customer's needs are fulfilled effectively
4. Be a Food And Beverage consultant to customers if they are needed
5. Made promotion program for customers (such a loyalty program, acquisition program and new convert promo)
Oktober 2017 - September 2018
PIC Free Return • Tokopedia
1. Handling 50 Complain online transaction between users with Free Return
feature per day.
2. Make relationships and communication between Tokopedia and other companies to support Free Return feature.
3. Hold meetings in every quartal with Product Division, IT Division and Bussines Division to improve Tokopedia free return feature.
4. Make a new SOP and flow management basically from Tokopedia Free Return terms and conditions.
5. Training other resolution specialist agent to handle Free Return case
Maret 2017 - Juni 2017
Resolution Specialist • Tokopedia
1. To analyze each incoming complaint online transaction between users ( seller and buyer)
2. Provide a good solution for an online transaction
3. Negotiate with sellers and buyers for a good solution to solve the case or complain
4. Managing, mediating and keeping the flow of discussion between sellers and buyers keep straight for the good solution to solve the case or complaining about Tokopedia Free Return terms and conditions.
April 2016 - Februari 2017
Pendidikan
2010 - 2016
State University of Jakarta (Universitas Negeri Jakarta)
History
Sertifikasi dan Lisensi
Sales Strategies and Approaches in a New World of Selling
Dibuat Maret 2022 · Tidak Ada Tanggal Kadaluwarsa
Rekomendasi
Junandar Pangabean
SVP At Efishery
- Phone : 08117571115
- LinkedIn Profile : https://www.linkedin.com/in/junandar-p-7aa52388/