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Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Dalam satu bulan
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
CRM software
Microsoft Office
Zendesk
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
University of Brawijaya
Computer Science
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Sekarang
UI/UX Designer / Product Designer
Dalam satu bulan
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Sekarang
Product/Project Manager
Dalam satu bulan
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
華梵大學
外國語文學系
Avatar of steve pablo.
Dalam satu bulan
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Avatar of the user.
Avatar of the user.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Dalam satu bulan
Management
Planning
Customer Relationship
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Sekarang
Product Manager/ Program Manager
Dalam satu bulan
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Sekarang
COO or Head of Operations or Head of Sales/Business Development
Dalam satu bulan
Microsoft Office
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Sekarang
Procurement/Sales Engineer
Dalam satu bulan
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
銘傳大學 Ming Chuan University
Business Administration
Avatar of Pan Ping-Han.
Avatar of Pan Ping-Han.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Dalam satu bulan
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
National Kaohsiung First University of Science and Technology
Applied English
Avatar of Tran Buu Buu.
Dalam satu bulan
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
Communication
Google Drive
Microsoft Office
Siswa/Mahasiswa
Siap untuk wawancara
Full-time / Tidak tertarik bekerja jarak jauh
4-6 tahun
Yuan Ze University
Applied Linguistics

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Problem-Solving
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Lebih dari satu tahun
Operations Manager
Swedish Trading International Holdings Limited
2020 ~ 2021
Latar Belakang Profesional
Status sekarang
Tahap pencarian kerja
Profesi
Manajer Logistik, Supply Chain Manager, Manajer Operasional
Bidang Pekerjaan
Distribusi Selektif, Kesehatan, Alat Kesehatan
Pengalaman Kerja
Lebih dari 15 tahun
Management
Saya berpengalaman mengelola 15+ orang
Keterampilan
Problem Solving
Communicating
Forecasting
Analysis
Inventory Control
Warehousing
Performance Management
Warehouse Management
Monthly Management
Capacity Analysis
Multitasking
Effective Communication
Adaptability and flexibility
Time Management
Bahasa
English
Profesional
Chinese
Profesional
Preferensi Pencarian Pekerjaan
Jabatan
Operations Manager
Tipe Pekerjaan
Full-time
Lokasi
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
The Hong Kong Polytechnic University
Jurusan
Supply Chain Management
Cetak

Dominic Choi

Operations Manager

Over 15 years experience in Supply Chain industry covering both operational and strategic management.

 

Work Experience

Operations Manager  •  Swedish Trading International Holdings Limited

 Oversee the overall operations including supply chain activities, warehousing, inhouse call centers, and administration activities.
 Warehouse Management with strategic plans to improve efficiency, quality, and capacity.
 Inventory Management to optimize stock level and balancing all stakeholders’ needs.
 Analysis all operations procedures, turning into SOPs across the Group to ensure efficiency and effectiveness with adequate control.
 Analysis and drive operation excellence in lean and cost-effective manner. Also implementing KPIs to achieve utmost Customer Satisfaction Level.

February 2020 - September 2021

Assistant Manager, Performance Management  •  Philips Electronics Hong Kong Limited

 Manage APMEA & Greater China regional supply chain operation to improve forecast accuracy for both demand and supply planning; and drive operation improvement.
 Drive and follow up performance level of Asia supply centers toward customer centricity including KPI improvement with transparency and visibility.
 Drive continuous improvement programs to optimize inventory level and supply chain operations.
 Develop standard operation procedures (SOP) for both internal and external business processes.
 Manage and drive standardize processes to achieve ad hoc business targets, including cost control.

January 2016 - September 2019

Assistant Logistics Manager  •  Radio Holland Hong Kong Co., Ltd

 Oversees daily logistic operations including order placement, inventory control, warehouse operations and transportation/shipments.
 Manage supply & demand plans, liaise with both internal and external stakeholders to arrange stock availability in min inventory level.
 Project Management, including logistics and procurement portions.
 Developed and implemented business strategies, including warehouse strategy and information flow strategy, KPI, etc
 Lead procurement activities, including contract terms and price negotiation.
 Maximize JIT delivery performance whilst seeking cost reduction opportunities, including Lean Supply Chain Management
 Inventory and Warehouse Management, including optimizing inventory level, improve transactions accuracy and transparency, premises maintenance, etc

August 2011 - December 2015

Logistics Supervisor  •  MD Logistics Hong Kong Limited

Prepare monthly management reports and analysis, including the sales and cost analysis, product sales trend, and checking the standard with KPI, etc
Demand and Supply forecasting in yearly based
Prepare ad hoc quotation and updating the ocean freight quotation
periodically
Participate in warehouse management, including the inventory control, capacity analysis, supervise the daily operation and conducting cycle count, etc
Problem solving and maintain the efficiency of 3PL service, like
communicating with supplier and customer to ensure the operation run
smoothly
Conducting the agency works as freight forwarder including Air and Ocean freight
Co-ordinate to upgrade the In-house Logistics System

July 2008 - August 2011

Education

2013 - 2015

The Hong Kong Polytechnic University

Supply Chain Management

Skills


  • Problem Solving
  • Communicating
  • Forecasting
  • Analysis
  • Inventory Control
  • Warehousing
  • Performance Management
  • Warehouse Management
  • Monthly Management
  • Capacity Analysis
  • Multitasking
  • Effective Communication
  • Adaptability and flexibility
  • Time Management

Languages


  • English — Professional
  • Chinese — Professional
CV
Profil

Dominic Choi

Operations Manager

Over 15 years experience in Supply Chain industry covering both operational and strategic management.

 

Work Experience

Operations Manager  •  Swedish Trading International Holdings Limited

 Oversee the overall operations including supply chain activities, warehousing, inhouse call centers, and administration activities.
 Warehouse Management with strategic plans to improve efficiency, quality, and capacity.
 Inventory Management to optimize stock level and balancing all stakeholders’ needs.
 Analysis all operations procedures, turning into SOPs across the Group to ensure efficiency and effectiveness with adequate control.
 Analysis and drive operation excellence in lean and cost-effective manner. Also implementing KPIs to achieve utmost Customer Satisfaction Level.

February 2020 - September 2021

Assistant Manager, Performance Management  •  Philips Electronics Hong Kong Limited

 Manage APMEA & Greater China regional supply chain operation to improve forecast accuracy for both demand and supply planning; and drive operation improvement.
 Drive and follow up performance level of Asia supply centers toward customer centricity including KPI improvement with transparency and visibility.
 Drive continuous improvement programs to optimize inventory level and supply chain operations.
 Develop standard operation procedures (SOP) for both internal and external business processes.
 Manage and drive standardize processes to achieve ad hoc business targets, including cost control.

January 2016 - September 2019

Assistant Logistics Manager  •  Radio Holland Hong Kong Co., Ltd

 Oversees daily logistic operations including order placement, inventory control, warehouse operations and transportation/shipments.
 Manage supply & demand plans, liaise with both internal and external stakeholders to arrange stock availability in min inventory level.
 Project Management, including logistics and procurement portions.
 Developed and implemented business strategies, including warehouse strategy and information flow strategy, KPI, etc
 Lead procurement activities, including contract terms and price negotiation.
 Maximize JIT delivery performance whilst seeking cost reduction opportunities, including Lean Supply Chain Management
 Inventory and Warehouse Management, including optimizing inventory level, improve transactions accuracy and transparency, premises maintenance, etc

August 2011 - December 2015

Logistics Supervisor  •  MD Logistics Hong Kong Limited

Prepare monthly management reports and analysis, including the sales and cost analysis, product sales trend, and checking the standard with KPI, etc
Demand and Supply forecasting in yearly based
Prepare ad hoc quotation and updating the ocean freight quotation
periodically
Participate in warehouse management, including the inventory control, capacity analysis, supervise the daily operation and conducting cycle count, etc
Problem solving and maintain the efficiency of 3PL service, like
communicating with supplier and customer to ensure the operation run
smoothly
Conducting the agency works as freight forwarder including Air and Ocean freight
Co-ordinate to upgrade the In-house Logistics System

July 2008 - August 2011

Education

2013 - 2015

The Hong Kong Polytechnic University

Supply Chain Management

Skills


  • Problem Solving
  • Communicating
  • Forecasting
  • Analysis
  • Inventory Control
  • Warehousing
  • Performance Management
  • Warehouse Management
  • Monthly Management
  • Capacity Analysis
  • Multitasking
  • Effective Communication
  • Adaptability and flexibility
  • Time Management

Languages


  • English — Professional
  • Chinese — Professional