Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.

of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活動規劃與執行(含社群經營) 。 Assist in brand campaign

Ian Lin Result-oriented professional with expertise in Management Information Systems (MIS) development and Field Application Engineering (FAE) in the cybersecurity industry. Skilled in providing technical support, software development, and customer relationship management. Seeking a challenging role to leverage technical expertise and contribute to the success of innovative software solutions. Hsinchu, Hsinchu City, Taiwan Work Experience FAE • 全景軟體股份有限公司(Changing Information Technology) 九月Present ‧ Provided pre-sales and post-sales technical support for software products in the cybersecurity industry. ‧ Collaborated with sales teams to understand customer requirements

王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales

卷音檔 與廠商聯繫及接洽相關合作事宜，以及因應不同雜誌的文章主題，需開發聯繫陌生廠商 將打樣與原稿核對，將校樣退回更正，重複校對無誤後付印 學歷 Tamkang University Master Degree of Arts, English Department SepJun 2018 技能 TOEIC 860 Text Creation Product design & product management AI software application (ChatGPT&Canva） i Customer relationship management 語言 Chinese - Native English - Professional

media, job boards, and networking, to ensure a diverse and qualified candidate pool. Collaborated with department heads to understand workforce needs, aligning recruitment efforts with business objectives. Collaborated on employer branding efforts, elevating the company's reputation in the industry Managed the entire recruitment process, from job profiling to onboarding, emphasizing quality and efficiency. Sales & Customer Success Manager • State Farm JanuaryJanuary 2018 | Charlotte, NC Resolve customer complaints regarding sales and service. Confer or consult with department heads to plan advertising services and customer specifications. Customize insurance programs to suit individual customers, ofte...

PT. PANCAR NI'MAH • NovemberPresent Melakukan Administrasi kantor, Handling operasional Haji Khusus dan memimpin 8 orang dalam penguirusan Anya, Mengurus Perijinan Perusahaan, Melengkapi dan menginventarisir perlrngkapan kantor termasuk kesediaan ATK STAF CHECKER PT. SINARTAMA GUNITA • MaretSeptember 2001 Memeriksa dan memvalidasi Saham Emiten, membuat laporan secara periodik, filling dokumen Administrasi dan Layanan Pelanggan PT. NAWA SENTOSA • JuliJanuari 1999 Menerima telpon masuk dari customer, melayani customer dan menjelaskan tentang produk perusahaan, agenda surat masuk dan keluar. Keahlian Word Excel PowerPoint Outlook Google Drive Customer Relationship Management (CRM) Data Entry Detail Oriented Troubleshooting Hardware Bahasa Indonesian — Professional English — Beginner