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4-6 years
6-10 years
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More than 15 years
Avatar of Cherkie Wong.
Avatar of Cherkie Wong.
Service Manager @Geekplus International Co. Ltd
2020 ~ Present
COO or Head of Operations or Head of Sales/Business Development
Within one month
Chi Kit (Cherkie) WONG International Exposure | Seasoned Operations Head | Strategic Development Expert | Service Optimization Specialist NG13, Nottingham, United Kingdom Results-driven professional with over a decade of progressive experience in operational leadership, service management, and strategic development within multinational environments. Proven track record of spearheading initiatives to expand service operations, optimize profitability, and drive revenue growth across the APAC region. Skilled in team building and development, with a focus on nurturing talent and fostering a culture of excellence and collaboration. Demonstrated expertise in implementing governance structures, process optimization, and cross-functional collaboration to streamline operations and enhance
Microsoft Office
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of the user.
Avatar of the user.
Past
Marketing Manager @Influenxio 圈圈科技
2022 ~ Present
SEO Manager, Content Manager, Digital Marketing Manager,Marketing Manager,Product Marketing Manager
Within two months
Marketing Strategy
Digital Marketing
Product Marketing
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chung Cheng University
Psychology
Avatar of the user.
Digital Marketing Manager
Within two months
social media managment
Social Media Advertising
Social Media Marketing
Unemployed
Ready to interview
Part-time / Interested in working remotely
6-10 years
Avatar of Sean Su.
Avatar of Sean Su.
Past
North America Strategy Manager @Jesse Lai Incorporation
2018 ~ 2021
Within one month
蘇軒 Sean Su 專精北美洲,台灣地區貿易 多倫多大學畢業,紐約市立大學柏魯克學院 MBA Taipei, Taiwan 工作經歷 北美地區資深銷售 • 奐志實業有限公司 01//2021 • 負責100+ 北美客戶並代表公司執行銷售與開發案 • 成功建立/經營美國郵政USPS客戶長期合作關
Excel
Canva
Tableau
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Zicklin School of Business
Avatar of Soham Samprit Senapati.
Avatar of Soham Samprit Senapati.
Past
Senior Facebook Ads Manager @Airbnb
2023 ~ 2024
Senior Facebook Ads Manager
Within one month
Soham Samprit Senapati Growth-Focused Facebook Ads Manager & UX Writer I'm a data-driven Facebook Ads Manager with a knack for crafting user-centric copy. I combine my passion for targeted advertising with UX writing expertise to help businesses achieve their marketing goals. I leverage Facebook Ads to reach the right audience, craft compelling ad copy, and deliver measurable results. Bhubaneswar, OD, IN Work Experience Senior Facebook Ads Manager Airbnb • AugustFebruary 2024 –Led high-impact Facebook Ads campaigns for Airbnb, driving user acquisition, engagement, and bookings. –Developed data-driven Facebook Ads strategies based on market
Facebook Ads
Facebook Ads Manager
Google Ads
Unemployed
Ready to interview
Full-time / Remote Only
4-6 years
Bangalore University
BCom with Finance and Financial Management Services
Avatar of the user.
Avatar of the user.
Past
Growth & Performance @Hypefast
2020 ~ 2024
Performance Marketing Manager
Within one month
Spreadsheets
Data Analysis
Meta Ads
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
Information System
Avatar of 吳昊諶.
Avatar of 吳昊諶.
Past
前端工程師 @科智企業股份有限公司
2018 ~ 2023
資深前端工程師, Sr. Frontend Engineer
Within one month
吳昊諶 Mike 擁有 5 年經驗的前端工程師,開發過 AI 模型標註和訓練系統與機聯網相關應用,擅長 React.js, Firebase,也曾負責過網站管理、雲端部署、API 開發,平時開發會關注代碼的品質以及程式的效能,喜歡不停打磨產品和解決問題的過程,也熱衷於技術
MySQL
WordPress
React.js
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立交通大學 National Chiao Tung University
土木工程
Avatar of Olawale Balogun.
Avatar of Olawale Balogun.
Frontend Engineer @Boastack
2021 ~ Present
Web Developer | Wordpress Developer
Within two months
Committed to staying updated with the latest WordPress trends and technologies to deliver 100% high-quality solutions that exceed clients expectations. Skills and Tools HTML, CSS, Sass, Bootstrap, JavaScript, PHP, MySQL, Git, GitHub, RESTful APIs, WordPress, Elementor, WooCommerce, eCommerce, GSAP, SEO, Cross-browser compatibility, Web security, Web accessibility, Performance optimization, Responsive design, UI and UX design, Webflow, Agile methodologies, Communication, Collaboration, Analytical thinking, Problem-solving, Attention to detail, Product strategy, Project management, Figma, Adobe Photoshop, Adobe Illustrator, Trello, Jira. Work Experience WordPress Developer • Boastack, Nigeria JANUARYPRESENT Collaborated closely with design and content teams to craft visually appealing and
HTML5
CSS3
Bootstrap
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Adekunle Ajasin University
Computer Science
Avatar of 陸熙照.
Avatar of 陸熙照.
主理人 @Instagram: Colorholic_man
2019 ~ Present
行銷經理
Within one month
陸熙照 行銷經理/ 社群主理人 Taipei City, Taiwan Mobile:Email: [email protected] ・為台灣傳產企業打造品牌形象,打入全球市場,業績提升60%。 ・9年以上成功B2B產品行銷推廣經驗。 ・精通內容行銷搭配SEO策略,成功提升品牌和產品的曝光與知名度。 ・成功為企業網站操作SEO,關
Sketch
Pixelmator
Photoshop
Employed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
中國文化大學 Chinese Culture University
大眾傳播
Avatar of 邱建嘉.
Avatar of 邱建嘉.
Frontend Engineer @晶密股份有限公司
2023 ~ Present
前端工程師
Within one month
邱建嘉(Reg Chiu) New Taipei City, [email protected] https://github.com/regchiu https://www.linkedin.com/in/regchiu https://regchiu.vercel.app 我喜愛 JavaScript,喜歡學習新技術,並且致力於開發具有美麗界面和良好用戶體驗的網站或應用程式。 工作經歷 Frontend Engineer • 晶密股份有限公司 六月Present | Taipei, Taiwan 和
JavaScript
HTML5
CSS
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立東華大學
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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)