CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of 黃雅萱.
Avatar of 黃雅萱.
Past
Product Development Specialist @Emporium Corporation
2021 ~ 2024
商務開發、專案管理、產品開發
Within one month
com.tw/about.php Product Development Specialist DecApril 2024 Managed end-to-end processes for product development, including cost analysis, data analytics, and logistics planning for import and export via air and sea freight. Conducted product testing, coordinated import procedures, and oversaw component inspections to ensure product compliance. Represented the company during overseas business trips to the United States, South Korea, and Thailand, conducting market research both online and in physical markets to identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
北九州YMCA
Japanese
Avatar of Ilham Kurniawan.
Avatar of Ilham Kurniawan.
Past
Head Product Operation Manager - GAMES, Southeast Asia @OPPO Indonesia
2021 ~ Present
Project Manager, Product Operations, Product Support, Program Manager
Within one month
Ilham Kurniawan My diverse experience spans product management, content growth, digital marketing, and social media strategy across various industries. This journey underscores my adaptability and proficiency in driving impactful strategies in the ever-evolving landscape of digital business. Product Management Proficiency (BABE-Mainspring): During my two-year tenure as a Product Manager at BABE-Mainspring, I refined my abilities in crafting product roadmaps, collaborating with multifaceted teams, and conducting extensive market research. My role involved close coordination with content product teams, UI/UX specialists, and IT developers to introduce innovative features and ensure the safety and
Microsoft Office
Figma + Canva
Trello
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
Computer Science
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Present
Product Manager/ Program Manager
Within one month
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of Mike Shih.
Avatar of Mike Shih.
Past
Sustaining Engineering Leader - TPO (TPM) @Keurig Dr Pepper Inc.
2020 ~ 2023
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
. When facing with troubles, I can deal with them calmly. And also, I am good at logical analysis, strong sense of responsibility, leadership and management skills, communication skills and organizational skills, as well as team core cohesion. The technical design activity will start from study marketing department product spec or custom product requirement to design relative mechanical structure and component parts and product specification, release product design spec to sub-contract to build sample and tooling for mass production. It also includes component selection, vender survey and qualification. Technical Project Manager need to qualify all
Technical Project Leadership · Development and definition of the project scope. · Manufacturing Process Improvement · Cost saving for MP project · Technical Product Development · Project managements · Engineering Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Nan Jeon University of Science and Technology
Science and Technology
Avatar of the user.
Avatar of the user.
Product Marketing & Operation Expert, Content Commerce @Alibaba Group
2021 ~ Present
Senior Marketing Manager/Marketing Director
Within one month
Marketing Communications
Product Marketing
ECommerce Product Development
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
FuJen Catholic University
Japanese Language & Culture
Avatar of the user.
Avatar of the user.
產品總監 @禾亞數位科技股份有限公司
2022 ~ Present
Product manager, Senior Product Manager, Product Director
Within one month
Team Leadership
Product Management
Product Planning
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立台灣科技大學 National Taiwan University of Science and Technology
電機工程系
Avatar of Huzaifa MK.
Avatar of Huzaifa MK.
Past
TikTok Shop Manager @Madison Global Sales
2022 ~ 2024
Upper management
Within one month
. Later on, oversaw team recruitment and development, fostering a cohesive and high-performing workforce. EducationVirtual University of Pakistan Accounting and Finance Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpatRiphah International University Commerce Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Skills Amazon Walmart Account Managment Tiktok Shop Marketing Campaigns Team Management Hiring and Mentoring Product Development Management Skills Languages English — Professional Urdu — Native or Bilingual Hindi — Fluent Pashto — Native or Bilingual
Amazon
Walmart Account Managment
Tiktok Shop
Unemployed
Ready to interview
Full-time / Remote Only
4-6 years
Virtual University of Pakistan
Accounting and Finance
Avatar of Dini Sriwardhaningtyas.
Avatar of Dini Sriwardhaningtyas.
Operations Manager @Cogoport
2023 ~ Present
Operation Manager, Project Manager, Product Manager
Within one month
Import procees. - Payment and invoicising procees for Customer and Vendor. - Provide exceptional customer service by promptly addressing any inquiries or concerns from clients and maintaining strong relationships with stakeholders. - Collaborate with other members of the logistics team to streamline operations and improve overall supply chain performance. PRODUCT MANAGER - REEFER AND PHARMA • Rohlig Logistik Indonesia OctoberMarch 2023 Reefer and Pharma Product Development Sales Engagement - How to Develop Product P/L Responsibility Business Strategy and Market Intelegence ROFO - Annual Report ( Budget and Target) Assist and Supervise Operational Team Report directly to CM and Dotted to NSM NATIONAL
Professional English and Bahasa
Fair in Japanese
Export and Import Expertise
Employed
Ready to interview
Full-time / Not interested in working remotely
More than 15 years
Darma Persada University
JAPANESE LANGUAGE
Avatar of Samantha Jae Lipit.
Avatar of Samantha Jae Lipit.
Consultant @Global Advanced IT Connections
2024 ~ 2024
Product Owner, Business Analyst, System Analyst
Within one month
Clarity on User Stories documented in Jira and Rally - Collaborative discussion and agreement on Acceptance Criteria with Development and Product Teams. • Involved in Design reviews and worked side-by-side with Solution Architect and Tech Leads to outline technical specifications on Confluence. • Owned the Release Management and streamlined Product Releases by: - Outlining deployment tasks for each iteration for efficient execution - Coordinating cross-functionally with Product and DevOps Teams - Crafting Hand-over documents - Creating internal Release Notes and Announcements - Maintaining accurate Product Version Trackers DOCUMENTATION CHAMPION • Acted as a documentation champion, responsible for developing and maintaining critical resources: - Runbooks
YAML
AWS
Azure
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Adamson University
Information Technology
Avatar of 尤彥傑.
Avatar of 尤彥傑.
Past
Senior iOS developer @OpenNet 開網有限公司
2020 ~ 2024
iOS Developer
Within one month
Timothy Yeou iOS Engineer specialized in performance, stability, and efficiency. Having accumulated experience in developing and maintaining over nine different apps, with seven of them are on a single developer bases. I possess the ability to seamlessly integrate into teams, providing immediate contributions while adhering to team coding styles. I excel in communication skills, enabling effective collaboration with project managers and cross-departmental colleagues. I have a comprehensive background in product development, from start to publish, including mid-term feature implementation and performance optimization, as well as later-stage maintenance. Additionally, I have experience in
Swift
IOS
Xcode
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立臺北大學 National Taipei University
Business Administration

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Problem-Solving
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Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)