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4-6 years
6-10 years
10-15 years
More than 15 years
Product Marketing Manager — SaaS @CData Software2022 ~ Present
・
Director of Marketing
Within two months
at an IT services firm. Raleigh, NC, USA Work Experience OctoberPresent Product Marketing Manager — OEM CData Software - Lead marketing for CData's largest line of business: OEM embedded integration - Set the vision for growth, aligning GTM to an ABM/ABX approach - Supported sales to win 26 new major SaaS deals & boost engagement by 50% - Provided a library of sales enablement assets to support the sales process - Delivered sales intelligence with win-loss analysis & Salesforce deal audit - Created highly researched, ICP-fit target account list - Created GTM bible using customer, market and competitor research - Built effective co-marketing partnerships
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Missouri-Columbia
・
Journalism, Economics
Regional Key Account Manager SaaS & - West India @Work Store Limited2023 ~ Present
・
Area sales manager & Regional sales manager Key Account Manager
Within two months
I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global Business Management. My commitment to professional development and staying at the forefront of industry trends reflects my proactive approach to delivering impactful results. Mumbai, Maharashtra, India Work Experience JanuaryPresent Regional Key Account Manager SaaS & - West India Work Store Limited * Assuming additional key responsibilities of new categories during the Regional Head's absence, including onboarding new clients, Retention and renewal, overseeing revenue growth and post-sales services for strategic key accounts in West India. * Spearheading new SaaS-based loyalty program for the West
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
ITM Group of Institutions
・
Marketing
產品總監 @禾亞數位科技股份有限公司2022 ~ Present
・
Product manager, Senior Product Manager, Product Director
Within one month
Lucas Chang Group Product Manager As a Group Product Manager with 5 years of experience in product management and 7 years in product development, I possess outstanding skills in product planning and execution to address user pain points. I have a strong ability to organize collaborative processes and solve complex problems, from strategizing and roadmapping to driving MVP initiatives, accumulating extensive experience in product development from concept to launch. My Website: https://hylucaschang.wixsite.com/profile Skill Product Planning Strategy and roadmap Business model analysis User research Data insight analysis Product prototyping Product
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立台灣科技大學 National Taiwan University of Science and Technology
・
電機工程系
Past
Marketing Manager @幫你優股份有限公司 BoniO Inc. / 閱讀優有限公司 TaaO Company Limited2021 ~ Present
・
Marketing Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學
・
英文學系
Past
資深前端工程師 @比房科技2022 ~ 2024
・
Frontend developer.
Within one month
領域。享受一起打拼的感覺。 平日也參加產品策略的讀書會，會研讀程式開源專案，目前利用業餘時間執行小型可商業化的SaaS服務中。近期也積極接觸開源領域，並在社群上有了少量的貢獻。 Github: github.com/ethansnow2012 Email: [email protected] Mobile:個人里程碑:編程與Ai流
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
暨南大學
・
電機工程
Past
Product Manager @TG3D Studio2023 ~ 2023
・
市場調查、市場分析、商業分析、資料分析
Within one month
李季涵 Liz Li PM | MarTech | SaaS | Startups 簡介: ・在亞洲最大 聊天機器人公司／旅遊資訊公司 / 時尚科技公司 擔任 PM ・B2B SaaS 產品 ／AI 產品 功能規劃與 應用 ・ 科技軟體產業 ／ 經歷 新創文化 技能: Product Management · Project Management · Social Media Management International Collaboration · Execution and Design Instructional Material · Material Management Taiwan 工作經歷 Product Manager • TG3D Studio 四月十一月 2023 ・產品
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Business 國立台北商業大學
・
商品創意經營學系Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
實踐大學（Shih Chien University）
・
媒體傳達設計學系Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
輔仁大學
・
工商心理學
Product Manager @Frontier.cool2021 ~ Present
・
PM/產品經理/專案管理
Within one month
WeiPin Chen 產品經理 Birthday: 1987/03/19 Phone Number:Address: Taipei City, Taiwan Email: [email protected] SaaS, B2B, Technical Solutions, Product Lifecycle Management 學歷 Education 華梵大學, 碩士, 資訊管理學所 2010 ~ 2012 華梵大學, 碩士, 資訊管理學所 2006 ~ 2010 工作經歷 Experience 產品經理 Dec 2021 ~ 現在 Frontier.cool 產品開發與產品管理 1. 與決策團隊發想產品策略
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
華梵大學 Huafan University
・
Management Information System
Frontend Architect / Lead @Elemental2021 ~ 2023
・
Frontend Developer
Within one month
Belgrade, Serbia [email protected] Marko Bogdanovski L5 Software Engineer - NodeJS | Go | Blockchain I specialize in building SaaS applications powered by Blockchain and AI technologies. My core competency lies in end-to-end complete management of new project development, with a focus on custom-tailored apps and services for businesses. Work Experience Full Stack Engineer Ledger Leopard • August 2023 — Present — Developing systems and services based on OpenAI and Blockchain technologies. Frontend Lead Elemental • January 2021 — July 2023 — Worked closely with the CTO to define objectives and align them with the company's strategic
Employed
・
Ready to interview
Full-time / Remote Only
6-10 years
ETS "Nikola Tesla"
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Asus 華碩電腦股份有限公司
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)