CakeResume Talent Search

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Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Present
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within one month
System Maintenance
Technical Support
Active Directory
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
Industrial Engineering
Avatar of April Yen.
Avatar of April Yen.
Operation & Marketing Director / US & SEA Region @17LIVE Inc.
2021 ~ Present
Marketing or Operation Manager / Director
Within one month
April Yen Communication, Marketing and Operation Expert Taipei, Taiwan As a seasoned marcom professional with over a decade of experience, I have honed my skills in luxury retail and emerging technology sectors. My expertise spans various domains, including communication, operations, integrated marketing, event management, public relations, customer relationship management, and both online and offline marketing strategy. I maintain a humble and passionate approach in my work. Continuously seeking opportunities to learn, I remain grounded and committed to expanding my knowledge base. I firmly believe that there is always more to discover, and eagerly embrace new challenges
Marketing Communications
Marketing & PR
KOL Management
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Birmingham City University
Events and Exhibition Management
Avatar of 林書安.
Avatar of 林書安.
Past
Project Management @杰悉科技
2021 ~ 2024
專案經理、產品經理、系統分析師
Within one month
林書安LIN SU-AN (Booker) : 淡水區, New Taipei City : [email protected] ● 5 years+ Hybrid project management experience. ● Keen insight, diverse communication and leadership skills. ● Leaded various large projects, and received high satisfaction ratings from the client. ● Consistently update and upgrade my kownedge and skills to handle any challenge. ● Encourage and provide assistance to members to help them deal with problems. Work Experience NADI System Corp. , Project Manager, Jun. 2021~FebUsed hybrid project management to finish customized 3D Operation Management System
系統分析與設計
國際專案管理師PMP
Figma
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立高雄大學
工業管理
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Avatar of the user.
Past
Leader of APAC @FurniturePros Logistics Solutions Inc.
2022 ~ 2023
VP of Operations
Within one month
Communication
Management Team
Innovation Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
逢甲大學 Feng Chia University
科技管理研究所
Avatar of Eliot Chen.
Avatar of Eliot Chen.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of Alex Lu.
Avatar of Alex Lu.
Election Campaign Consultant for City councilor @61 Lab PR Marketing Co. Ltd.
2022 ~ 2022
CMO or Marketing Manager
Within one month
online store selling apparel, shoes, and accessories for 3 years. D ay-to-day operations, content development, and initiating advertising and promotion campaigns on social media to drive traffic and sales. As a BU head at Promiseland Resort & Lagoon, responsible for business strategy, budgeting and organization, oversees daily operation including marketing, sales development, operation, administration management . Work Experience 工作經歷 Assistant Vice President Operation | Leasing | Sales Development | Marketing Communications | Administrations Promiseland Resort & Lagoon 理想大地渡假飯店 十二月在職中 Taipei, Taiwan Job Description 1. BU head
Word
PowerPoint
Communication
Employed
Full-time / Interested in working remotely
More than 15 years
天主教輔仁大學 FU JEN CATHOLIC UNIVERSITY
織品服裝學系
Avatar of Raunak kapoor.
Avatar of Raunak kapoor.
Infra Dev Specialist @Cognizant Technology Solutions
2023 ~ Present
ServiceNow ITOM Admin
Within six months
Raunak Kapoor Hello, I am Raunak Kapoor, a highly experienced ServiceNow ITOM Developer currently affiliated with Cognizant Technology Solutions located in Bangalore, India. With over a decade of experience in the field, I have acquired extensive knowledge and expertise in providing development and administration support for ServiceNow IT Operations Management ( ITOM ), IT Service Management (ITSM), and reporting services to meet the needs of both internal and external clients. Bengaluru , Karnataka , India Portfolio Website: https://raunak1264.github.io/raunakweb/ [email protected] ContactWork Experience JanPresent ServiceNow ITOM Developer Cognizant Technology Solutions
Knowledge Management
Troubleshooting
Delegation
Employed
Full-time / Interested in working remotely
6-10 years
IILM Academy of Higher Learning
Master of Business Administration
Avatar of 高明暉.
Avatar of 高明暉.
客戶成長經理 @StyleMap(髮弄資訊股份有限公司)
2020 ~ Present
Operations Manager/Customer Success Manager
Within one month
高明暉 Jackie Kao 生日 :手機 :電子信箱 : [email protected] Linkedin : www.linkedin.com/in/jackie-kao-726b83187/ 個人簡介 : 喜歡新型態的商業模式並樂於接受挑戰,曾任職於 Lalamove 及 Shopee ,彙整平台及合作物流公司之數據並在專案規劃上以用戶運營方式執行、優化與檢討。現服務於 JetQ 擔
Project Management
Process Optimization
Data Analysis
Employed
Full-time
6-10 years
私立淡江大學
公共行政
Avatar of the user.
Avatar of the user.
專案管理/副分析師 @財團法人資訊工業策進會服務創新研究所
2018 ~ Present
Within two months
PowerPoint
Word
Excel
Employed
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
輔仁大學
影像傳播學系
Avatar of Syed salman Shah.
Avatar of Syed salman Shah.
Assistant Manager Inventory @Outfitters Stores
2021 ~ 2021
Assistant Branch Manager
More than one year
Syed salman Shah Store Manager Karachi City, Sindh, Pakistan I aspire to be a part of a well-reputed organization that challenges my mind and abilities. I have extensive experience in retail-based settings in various capacities. I am looking for a good opportunity that ensures long-term growth and wish to build my career and to be a retail professional. Work Experience OctoberPresent Store Manager Splash, MEME (Ak Marketing) Organize all store operations and allocate responsibilities to personnel Supervise and guide staff towards maximum performance Prepare and control the store’s budget, aiming for minimum expenditure
Staff Management
MICROSOFT OFFICE
Ladership Skills
Full-time / Not interested in working remotely
6-10 years
Preston University
Mkt/Fin

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
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Leadership
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More than one year
Office Manager
Anatolia Granite and Marble
2021 ~ Present
Knoxville, TN 37938, USA
Professional Background
Current status
Employed
Job Search Progress
Professions
Office Manager
Fields of Employment
Building / Public Works
Work experience
6-10 years work experience (More than 15 years relevant)
Management
I've had experience in managing 1-5 people
Skills
Word
Excel
Communication
Excellent Organizational Skills
Enthusiastic
Attention To Detail
word
Google Drive
Customer Satisfaction
Scheduling
Invoicing
Proficient in Microsoft Windows
Microsoft Office (Word
Outlook
OneNote)
Microsoft Dynamics CRM
various company-developed customer relations software
and McKesson Medical systems. Excellent Customer Service skills; experience with answering multiple lines
call queues
and inbound e-mail request handling in a fast-paced
high volume setting. Highly proficient in data entry (through speed
clarity
and accuracy). Strong organizational and interpersonal skills
with a focus on issue resolution and customer satisfaction
Patience
google drive
Languages
English
Fluent
French
Intermediate
Job search preferences
Positions
Office Manager or Administrative Assistant
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
No
Educations
School
University of Tennessee Knoxville
Major
Psychology
Print

Elizabeth Johnson

Office Manager

  Knoxville, TN 37938, USA

Personable Office Manager is skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Work Experience

Office Manager  •  Anatolia Granite and Marble

. Supporting Operations and Sales Management.
. Opening and closing shop
. Scheduling measurements, installations and repairs.
. Regular contact with the Bristol Office Manager to coordinate scheduling with materials and manpower and to confirm or inform of scheduling changes.
. Implement filing and organizational tools
. Handling inbound and outbound calls
. All tech support for the Knoxville Office
. Assisting Lowe's associates with customer orders.
. Constantly checking all Lowe's orders in Job Tracker to keep them current and moving forward.
. Ensuring all necessary documents, invoices, waivers, templates etc are in Job Tracker for Lowe's orders.
. Handling customer complaints, concerns and questions.
. Extremely high quality customer service and professionalism for all customers, contractors, owners and employees.
. Checking templates for all necessary measurements and specifications to ensure installation success and quote accuracy.
. Making Invoices
. Taking payments
. Updating quotes
. Assisting in store customer's
. Gathering information and documentation needed by upper management.
. Assisting with timesheet entry for employees
. Updating customers on their orders or appointments.
. Researching information needed for customers or employees.
. Working with Lowe's production distributor for certain Job Tracker issues and to check on availability of materials.
. Doing whatever is necessary to get the job done.
. Filling in as needed, coming in early, staying late, working through lunch, working on weekends.
. Owning the position by keeping notes/info on any issue so that it can be searched. Also, I keep certain information on my phone so that I can find or send the info if I'm not at the office.
. Assigning template appointments.
. Training as needed.

June 2021 - Present

Food Service Worker  •  Knox County Schools

In charge of Breakfast
Providing friendly service, cooking and preparing food, replenishing food, cleaning and sanitation, and tasks manager requests

September 2019 - Present

Guest Relations Specialist  •  Regal Entertainment Group

Provide quality customer service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office.
Investigate with General Managers the circumstances involved with a serious issue raised by a guest.
Coach and counsel General Managers in a positive manner, and provide possible solutions should a similar incident arise in the future.
Recognize potential problems and report them accurately to the appropriate management personnel.
Training, coaching and providing technical support for existing and new hired representatives.
Fax and copy as necessary.
Communicates GM or DM complaints to Regional VP's, Regional Directors and HR department.
Provides front desk coverage as assigned.
Maintains database used to automatically distribute weekly reports to VP's,
District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week.
Works with both the IT and Marketing departments with any questions or concerns related to the Regal
Crown Club and/or REGmovies.com website.
Other duties as directed by the Guest Relations Manager
Regular and consistent attendance.

March 2016 - September 2018

Customer Service Representative  •  Frontier Communications

865-947-8211
Work from Home Customer Service Representative
Explained billing and processed adjustments. Generated sales and focused on customer retention.
Created and facilitated customer trouble tickets, coordinated with technical teams. Assisted with vacation holds and disconnections. Followed up on customer requests and complaints. Took ownership of each customer's concerns, focusing on first call resolution

July 2014 - April 2015

Catering Staff  •  Aramark JW Barbour

Seasonal work, catered weddings, business meetings, and University of Tennessee sporting events.
Worked with a highly motivated team towards providing an outstandingly positive culinary experience for all of our guests

September-December 2013

Hospital Corpsman  •  United States Navy

Appointed Commanding Officer of our recruiting class' Delayed Entry Program

August 2011 - October 2011

Receptionist/Office Assistant  •  Caris Healthcare

Answered patient calls, created and adjusted scheduling, processed referrals.
Assisted with Payroll processing, mail sorting and delivery, including USPS, UPS, and FedEx parcels

January 2009 - December 2010

Sales Associate/Watch Specialist  •  Dillard's Tammy Yardley

Sales, customer service, inventory price changes, displays, stocking and special projects
Customer Assistance/Telephone Switchboard

September 2006 - June 2008

Education

1998 - 2001

University of Tennessee Knoxville

Psychology

1994 - 1998

Halls High School

High school Diploma in General Studies

Skills

Languages


  • Word
  • Excel
  • Communication
  • Excellent Organizational Skills
  • Enthusiastic
  • Attention To Detail
  • word
  • Google Drive
  • Customer Satisfaction
  • Scheduling
  • Invoicing
  • Proficient in Microsoft Windows
  • Microsoft Office (Word
  • Outlook
  • OneNote)
  • Microsoft Dynamics CRM
  • various company-developed customer relations software
  • and McKesson Medical systems. Excellent Customer Service skills; experience with answering multiple lines
  • call queues
  • and inbound e-mail request handling in a fast-paced
  • high volume setting. Highly proficient in data entry (through speed
  • clarity
  • and accuracy). Strong organizational and interpersonal skills
  • with a focus on issue resolution and customer satisfaction
  • Patience

  • English — Fluent
  • French — Intermediate
Resume
Profile

Elizabeth Johnson

Office Manager

  Knoxville, TN 37938, USA

Personable Office Manager is skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Work Experience

Office Manager  •  Anatolia Granite and Marble

. Supporting Operations and Sales Management.
. Opening and closing shop
. Scheduling measurements, installations and repairs.
. Regular contact with the Bristol Office Manager to coordinate scheduling with materials and manpower and to confirm or inform of scheduling changes.
. Implement filing and organizational tools
. Handling inbound and outbound calls
. All tech support for the Knoxville Office
. Assisting Lowe's associates with customer orders.
. Constantly checking all Lowe's orders in Job Tracker to keep them current and moving forward.
. Ensuring all necessary documents, invoices, waivers, templates etc are in Job Tracker for Lowe's orders.
. Handling customer complaints, concerns and questions.
. Extremely high quality customer service and professionalism for all customers, contractors, owners and employees.
. Checking templates for all necessary measurements and specifications to ensure installation success and quote accuracy.
. Making Invoices
. Taking payments
. Updating quotes
. Assisting in store customer's
. Gathering information and documentation needed by upper management.
. Assisting with timesheet entry for employees
. Updating customers on their orders or appointments.
. Researching information needed for customers or employees.
. Working with Lowe's production distributor for certain Job Tracker issues and to check on availability of materials.
. Doing whatever is necessary to get the job done.
. Filling in as needed, coming in early, staying late, working through lunch, working on weekends.
. Owning the position by keeping notes/info on any issue so that it can be searched. Also, I keep certain information on my phone so that I can find or send the info if I'm not at the office.
. Assigning template appointments.
. Training as needed.

June 2021 - Present

Food Service Worker  •  Knox County Schools

In charge of Breakfast
Providing friendly service, cooking and preparing food, replenishing food, cleaning and sanitation, and tasks manager requests

September 2019 - Present

Guest Relations Specialist  •  Regal Entertainment Group

Provide quality customer service in a prompt, responsible and professional manner to all Regal patrons who have contacted the corporate office.
Investigate with General Managers the circumstances involved with a serious issue raised by a guest.
Coach and counsel General Managers in a positive manner, and provide possible solutions should a similar incident arise in the future.
Recognize potential problems and report them accurately to the appropriate management personnel.
Training, coaching and providing technical support for existing and new hired representatives.
Fax and copy as necessary.
Communicates GM or DM complaints to Regional VP's, Regional Directors and HR department.
Provides front desk coverage as assigned.
Maintains database used to automatically distribute weekly reports to VP's,
District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week.
Works with both the IT and Marketing departments with any questions or concerns related to the Regal
Crown Club and/or REGmovies.com website.
Other duties as directed by the Guest Relations Manager
Regular and consistent attendance.

March 2016 - September 2018

Customer Service Representative  •  Frontier Communications

865-947-8211
Work from Home Customer Service Representative
Explained billing and processed adjustments. Generated sales and focused on customer retention.
Created and facilitated customer trouble tickets, coordinated with technical teams. Assisted with vacation holds and disconnections. Followed up on customer requests and complaints. Took ownership of each customer's concerns, focusing on first call resolution

July 2014 - April 2015

Catering Staff  •  Aramark JW Barbour

Seasonal work, catered weddings, business meetings, and University of Tennessee sporting events.
Worked with a highly motivated team towards providing an outstandingly positive culinary experience for all of our guests

September-December 2013

Hospital Corpsman  •  United States Navy

Appointed Commanding Officer of our recruiting class' Delayed Entry Program

August 2011 - October 2011

Receptionist/Office Assistant  •  Caris Healthcare

Answered patient calls, created and adjusted scheduling, processed referrals.
Assisted with Payroll processing, mail sorting and delivery, including USPS, UPS, and FedEx parcels

January 2009 - December 2010

Sales Associate/Watch Specialist  •  Dillard's Tammy Yardley

Sales, customer service, inventory price changes, displays, stocking and special projects
Customer Assistance/Telephone Switchboard

September 2006 - June 2008

Education

1998 - 2001

University of Tennessee Knoxville

Psychology

1994 - 1998

Halls High School

High school Diploma in General Studies

Skills

Languages


  • Word
  • Excel
  • Communication
  • Excellent Organizational Skills
  • Enthusiastic
  • Attention To Detail
  • word
  • Google Drive
  • Customer Satisfaction
  • Scheduling
  • Invoicing
  • Proficient in Microsoft Windows
  • Microsoft Office (Word
  • Outlook
  • OneNote)
  • Microsoft Dynamics CRM
  • various company-developed customer relations software
  • and McKesson Medical systems. Excellent Customer Service skills; experience with answering multiple lines
  • call queues
  • and inbound e-mail request handling in a fast-paced
  • high volume setting. Highly proficient in data entry (through speed
  • clarity
  • and accuracy). Strong organizational and interpersonal skills
  • with a focus on issue resolution and customer satisfaction
  • Patience

  • English — Fluent
  • French — Intermediate