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Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Dalam satu bulan
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
CRM software
Microsoft Office
Zendesk
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
University of Brawijaya
Computer Science
Avatar of Shawnia Mejia.
Avatar of Shawnia Mejia.
Past
Cashier @Target
2009 ~ 2009
paraeducator
Dalam satu bulan
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
Tidak bekerja
Siap untuk wawancara
Full-time / Tidak tertarik bekerja jarak jauh
4-6 tahun
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Sekarang
UI/UX Designer / Product Designer
Dalam satu bulan
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Sekarang
Product/Project Manager
Dalam satu bulan
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
華梵大學
外國語文學系
Avatar of steve pablo.
Dalam satu bulan
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Avatar of the user.
Avatar of the user.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Dalam satu bulan
Management
Planning
Customer Relationship
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Sekarang
Product Manager/ Program Manager
Dalam satu bulan
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Sekarang
COO or Head of Operations or Head of Sales/Business Development
Dalam satu bulan
Microsoft Office
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Sekarang
Procurement/Sales Engineer
Dalam satu bulan
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
銘傳大學 Ming Chuan University
Business Administration
Avatar of Pan Ping-Han.
Avatar of Pan Ping-Han.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Dalam satu bulan
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
National Kaohsiung First University of Science and Technology
Applied English

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Lebih dari satu tahun
Food and Beverage Sever @ Firewater Public House
Firewater Public House
2019 ~ Sekarang
Saratoga, WY, USA
Latar Belakang Profesional
Status sekarang
Tidak bekerja
Tahap pencarian kerja
Profesi
Bidang Pekerjaan
Produksi Makanan
Pengalaman Kerja
4-6 tahun
Management
Keterampilan
Word
Typing
Communication
Sales & Customer Service
English Language
Confidence & credibility needed to engage clients
Bahasa
Preferensi Pencarian Pekerjaan
Jabatan
Inside Sales
Tipe Pekerjaan
Paruh waktu
Lokasi
Bekerja jarak jauh
Hanya bekerja jarak jauh
Freelance
Tidak
Pendidikan
Institusi Pendidikan
Appalachian State University
Jurusan
Health Promotion
Cetak
Profile 00 00@2x

Emily Austin Williams

I have over five years experience in customer service, primarily as a food and beverage server; however I have also held other positions where interfacing with clients has led to profitable sales and customer satisfaction. As an inside sales representative for Milner, Inc, I was able to set up meetings daily for prospective new clients with the outside sales crew. I made thousands of calls daily to set up introductory meetings of my team of five outside sales reps. These meetings resulted in an increase in VOIP and printer sales within the software and hardware technology industry. As the Activities Coordinator for Brush Creek Ranch, I worked with clients over the phone, email, and face to face to coordinate guest services and activities with department heads. This ensured high guest satisfaction within their vacation- I planned the day to day activities including breakfast, morning and afternoon plans, lunch, and dinner schedules of 100 guests per average week.


Inside Sales
City, US
[email protected]

Work Experience

Firewater Public House, Food and Beverage Sever, Apr 2019 ~ Present

Served quality meals and cocktails to both local and tourist guests daily. Multi-tasked daily with a smile to ensure guest satisfaction from when guests first entered restaurant to when they paid their bills. Averaged 20% tip on all bills and increased sale of craft cocktails on each ticket to ultimately increase total bar sales. Responsible for opening and closing duties to ensure the restaurant was clean and met Health Code standards. Managed large amounts of cash daily.

Intricate Bay Lodge, Lodge Assistant, Aug 2018 ~ Oct 2018

Managed day to day operations of fly fishing lodge including but not limited to food service, housekeeping, marketing and administrative duties. Rigorous daily schedule that called for fine attention to details. Also assisted in re-booking of guest for following season. Also responsible for allocation of large cash tip pool to employees. Responsible for ensuring guest satisfaction.

Milner Inc, Inside Sales Associate, Apr 2018 ~ Jul 2018

Responsible for customer renewal and satisfaction. Assisted outside sales executives in identifying and contacting potential new clients. Kept detailed account records and contact logs using a CRM database.
Responded to all customer inquiries in a timely manner. Quoted prices and credit terms and used a consultative selling approach on all calls. Developed strategies to grow customer base and grow year over year growth. Planned and implemented a 500 person event to attract new clients.

Saratoga Hot Springs Resort, Bartender/Brew Assistant, Apr 2017 ~ Oct 2019

Managed alcohol distribution and sales. Handled cash, established a good relationship with the community as well as the outpouring of tourist in the area. Assisted in growing and hiring in Wyoming's oldest microbrewery. Assisted in daily maintenance of brewery equipment and production of micro brews.
Interfaced with guests on a daily basis, ensuring customer satisfaction. Managed serving staff and daily opening and closing duties.

Brush Creek Ranch Activities Coordinator, Jun 2016 ~ Oct 2016

Brush Creek Ranch 66 Brush Creek Ranch Road, Saratoga, WY 82336
Responsible for coordinating and managing the activities and spa schedules for all guests on ranch from the pre-arrival stage through to the end of their stay. Available to guests at the
Activities Desk in the Outfitter's Barn to provide friendly and helpful service throughout the day and responsible for providing clear communication with all departments to ensure seamless operation and guest satisfaction. Manager of the BCR gift shop which included processing purchases, restocking items and monthly inventory among other tasks. Daily administrative work included retail and activity incidental sales reconciliations, hunting and fishing license sales and nightly team emails. Strong multi-tasking skills, organization, communication and customer service skills used.

Lettuce Learn Appalachian State University, Intern, Jun 2014 ~ Dec 2014

Juvenile Diabetes Research Foundation 2727 Bryant Street Denver CO 80216 


Coordinated planning and outreach of over 300 volunteers and family teams for pilot JDRF OneWalk. High use of Excel and Microsoft Word; mail merge and 
Supervised volunteers, designated and assigned duties to team members. Database management, and marketing program development.

Education

Appalachian State University, Bachelor of Science (BS), Health Promotion, 2010 ~ 2015

I graduated with a BS in Health and Human Sciences with a minor in Sociology and Nutrition.

CV
Profil
Profile 00 00@2x

Emily Austin Williams

I have over five years experience in customer service, primarily as a food and beverage server; however I have also held other positions where interfacing with clients has led to profitable sales and customer satisfaction. As an inside sales representative for Milner, Inc, I was able to set up meetings daily for prospective new clients with the outside sales crew. I made thousands of calls daily to set up introductory meetings of my team of five outside sales reps. These meetings resulted in an increase in VOIP and printer sales within the software and hardware technology industry. As the Activities Coordinator for Brush Creek Ranch, I worked with clients over the phone, email, and face to face to coordinate guest services and activities with department heads. This ensured high guest satisfaction within their vacation- I planned the day to day activities including breakfast, morning and afternoon plans, lunch, and dinner schedules of 100 guests per average week.


Inside Sales
City, US
[email protected]

Work Experience

Firewater Public House, Food and Beverage Sever, Apr 2019 ~ Present

Served quality meals and cocktails to both local and tourist guests daily. Multi-tasked daily with a smile to ensure guest satisfaction from when guests first entered restaurant to when they paid their bills. Averaged 20% tip on all bills and increased sale of craft cocktails on each ticket to ultimately increase total bar sales. Responsible for opening and closing duties to ensure the restaurant was clean and met Health Code standards. Managed large amounts of cash daily.

Intricate Bay Lodge, Lodge Assistant, Aug 2018 ~ Oct 2018

Managed day to day operations of fly fishing lodge including but not limited to food service, housekeeping, marketing and administrative duties. Rigorous daily schedule that called for fine attention to details. Also assisted in re-booking of guest for following season. Also responsible for allocation of large cash tip pool to employees. Responsible for ensuring guest satisfaction.

Milner Inc, Inside Sales Associate, Apr 2018 ~ Jul 2018

Responsible for customer renewal and satisfaction. Assisted outside sales executives in identifying and contacting potential new clients. Kept detailed account records and contact logs using a CRM database.
Responded to all customer inquiries in a timely manner. Quoted prices and credit terms and used a consultative selling approach on all calls. Developed strategies to grow customer base and grow year over year growth. Planned and implemented a 500 person event to attract new clients.

Saratoga Hot Springs Resort, Bartender/Brew Assistant, Apr 2017 ~ Oct 2019

Managed alcohol distribution and sales. Handled cash, established a good relationship with the community as well as the outpouring of tourist in the area. Assisted in growing and hiring in Wyoming's oldest microbrewery. Assisted in daily maintenance of brewery equipment and production of micro brews.
Interfaced with guests on a daily basis, ensuring customer satisfaction. Managed serving staff and daily opening and closing duties.

Brush Creek Ranch Activities Coordinator, Jun 2016 ~ Oct 2016

Brush Creek Ranch 66 Brush Creek Ranch Road, Saratoga, WY 82336
Responsible for coordinating and managing the activities and spa schedules for all guests on ranch from the pre-arrival stage through to the end of their stay. Available to guests at the
Activities Desk in the Outfitter's Barn to provide friendly and helpful service throughout the day and responsible for providing clear communication with all departments to ensure seamless operation and guest satisfaction. Manager of the BCR gift shop which included processing purchases, restocking items and monthly inventory among other tasks. Daily administrative work included retail and activity incidental sales reconciliations, hunting and fishing license sales and nightly team emails. Strong multi-tasking skills, organization, communication and customer service skills used.

Lettuce Learn Appalachian State University, Intern, Jun 2014 ~ Dec 2014

Juvenile Diabetes Research Foundation 2727 Bryant Street Denver CO 80216 


Coordinated planning and outreach of over 300 volunteers and family teams for pilot JDRF OneWalk. High use of Excel and Microsoft Word; mail merge and 
Supervised volunteers, designated and assigned duties to team members. Database management, and marketing program development.

Education

Appalachian State University, Bachelor of Science (BS), Health Promotion, 2010 ~ 2015

I graduated with a BS in Health and Human Sciences with a minor in Sociology and Nutrition.