CakeResume Talent Search

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4-6 years
6-10 years
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More than 15 years
Avatar of Nguyễn Lê Minh Duy.
Avatar of Nguyễn Lê Minh Duy.
Supply Chain Regional Leader @Capital Lead LLP Asia Pacific - VNAT - DHL Supply Chain
2020 ~ Present
Logistic and Supply Chain Manager / Logistic and Supply Chain Project Manager
Within one month
solving. Helped identify and facilitate the qualification of new, alternate, and/or localized suppliers for key applicable needs relative to program requirements. Assisted with negotiating favorable pricing, payment terms, and advanced supply chain optimization programs. Logistic/ Transport/ IM - EX / Operation Excellent / Vendor Management - 60% Led transportation management activities, coordinating inbound and outbound logistics to ensure timely delivery of materials and finished products. Conducted situational analysis and developed supply chain development, procurement, and logistics strategies, enhancing operational efficiency. Led the RFQ process for multimillion-dollar logistics projects, resulting in significant cost
Management Team
Project Leading
Engagement
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
LinkedIn Learning
Business Improvement - Project Management
Avatar of Steven.
Avatar of Steven.
Project Manager @明基電通
2022 ~ Present
Service Manager or Project Manager or Supply Chain Manager or Purchaser
Within one month
Steven I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience
Word
PowerPoint
Excel
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Yuan-Ze University
製造工程與經營管理系
Avatar of ChunTing Chen.
Avatar of ChunTing Chen.
overseas sales engineer @Moldpower Co., Ltd
2017 ~ 2019
PM/專案經理/產品經理/銷售業務
Within one month
陳俊廷 (Zack) 南台科技大學行銷與流通管理學系學位 澳洲西雪梨大學商業管理交換學程結業 具有問題分析與解決、顧客與供應商關係管理之能力 2014年台灣教育部學海飛颺獎學金得主 2015年曾受台灣教育部受訪有關青年學生移動力議題並刊
Microsoft Office
SAP ERP
Cultural Awareness
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Southern Taiwan University of Technology
Marketing and Logistic Management
Avatar of the user.
Avatar of the user.
Senior software test engineer @資拓宏宇國際股份有限公司(International Integrated Systems, Inc.)
2022 ~ Present
Software Test Engineer, Software QA Engineer
Within one month
LTE
PTCRB
GCF
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Chung Hua University (CHU)
Transportation and Logistics Management
Avatar of the user.
Avatar of the user.
Intern @商業發展研究院 Commerce Development Research Institute
2023 ~ Present
Program Manager
Within one month
Word
PowerPoint
Excel
Studying
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Yang Ming Chiao Tung University
Global MBA Program
Avatar of the user.
Avatar of the user.
Past
Senior Backend Engineer @瑪黑家居選物股份有限公司
2023 ~ Present
Software Engineer / Backend Engineer
Within one month
Java
Python
Golang
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立東華大學 | National Dong Hwa University
Global Logistics Management
Avatar of 陳佳鈴 Chia-ling CHEN.
Avatar of 陳佳鈴 Chia-ling CHEN.
Sr. Service Readiness Speicalist @Lenovo
2022 ~ Present
Production Planner/Project Manager/Supply Chain/Logistics
Within one month
support webpage, repair engineer/repair centre training course) need to ready and publish on product launch date. Summary annual NPI projects data for managment level review. Logistic Programe Manager Wipro Ltd • SepMay 2022 As a Logistic Programe manager to monitor the daily operation (device inbound/outbound, logistics and inventory management, business process maintain and creation, and the coordination with related stakeholder to provide the optimised service and needs to the customer) for developing NB and analyse the weekly, monthly and quarterly operation data to match the SLO/KPI. Tracking the APAC team daily activity
word
english
excel
Employed
Full-time / Interested in working remotely
4-6 years
University of Kent
International Business
Avatar of Ashley, YUN-CHIEH, CHIEN.
Avatar of Ashley, YUN-CHIEH, CHIEN.
歐洲業務內勤專員 @BENQ佳世達集團-友通資訊股份有限公司 (工業電腦)
2016 ~ 2020
國外業務專員
Within two months
July 2020 Project schedule follow up, Asian market analysis, tender status tracking. BENQ/Qisda Group. - DFI Inc. (Industrial PC), EMEA ODM Inside sales, Dec 2016 ~ Apryears of working experience for Industrial PC inside sales, the EMEA area. Handle DFI top 10 customer. ODM project management RFQ quotation Leadership skill - trained 4 Sales Account Executives. HER YAN CORPORATION, sales assistant, June 2013 ~ Decyears of working experience for transformer market. Forecast and order management Materials preparation and shorten and lead time. RFQ quotation Logistic management English Skills TOEFL 72 scores TOEIC 780 scores
word
powerpoint
outlook
Employed
Full-time / Interested in working remotely
4-6 years
University of Westminster
Marketing Management
Avatar of Brian Hsu.
Avatar of Brian Hsu.
Development Manager @Rightrich Group
2005 ~ Present
Within two months
the samples that are ready to send all at once to our regular client before launching our new items. At the beginning of each month, we have some relevant items that the company may be interested in that will also be sent to our customers to maintain our relationship. 3. Customer retention between suppliers, traders and customers. I have to deal with customer complaints and respond immediately. That feedback could be useful to discuss and to propose further improvements. 4. Logistics management. I had to arrange the entire p...
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
More than 15 years
Shu-Te University
Department of Applied Foreign Languages
Avatar of Priyanka Fraik.
Avatar of Priyanka Fraik.
Manager HR and Admin @Shreyash Retail Private Limited
2019 ~ Present
Manager HR & Admin
Within six months
to cater to clients & prospects better - Been awarded several times as consistently outperformed targets Corporate Executive • Sweta Real Estate JuneNovember 2015 Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. HR Admin/ Secretary to Country Head • Ferranti Computer Systems JanuaryOctober 2015 Managing administrations related data, Attendance Records, Employees Welfare Activities and Provident Fund including overall management. Induction trainings to new joined Employees & orientation. Preparing and managing reports and documents related operation and meeting. Travel logistic management and employee engagement ac...
PowerPoint
Excel
Word
Employed
Full-time / Interested in working remotely
6-10 years
Symbiosis Institute of Management Studies
Human Resources Management/Personnel Administration, General

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
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Within six months
Logistic Team Lead
Logo of POSITIVE GRID 佳格數位科技有限公司.
POSITIVE GRID 佳格數位科技有限公司
2021 ~ Present
Taipei City, 台灣
Professional Background
Current status
Employed
Job Search Progress
Professions
Project Manager
Fields of Employment
Logistics, SaaS / Cloud Services, Information Services
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Word
PowerPoint
Excel
saas customer success
Amazon Associates
Customer Service
Tableau
customer service
Customer Satisfaction
Tableau Software
SAS
Logistics Management
Logistics
Logistics Supply Chain
Languages
English
Professional
Chinese
Native or Bilingual
Job search preferences
Positions
Operation Manager, Project Manager, Product Manager
Job types
Full-time
Locations
Taipei, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
台灣大學
Major
公共衛生學系
Print

Grace Lu 盧思妤

Customer Feedback Planner •  Taipei,TW  •  [email protected]

目前任職於GOGORO,致力于提供所有客戶服務,管理並提升客戶滿意度。
5年工作經歷,參與第一線客服中心服務、管理外包客服,另有多年流程改善、運營管理事務。參與專案管理、產品開發、市場行銷。

I am working for SaaS software company, providing solution for Amazon sellers all around the world.
5 years of work experience included the customer technical  support in service center and many years of process improvement, operations management. Participate in project management, product development and department maintenance.

學歷

台灣大學,2007 年 - 2013年

公共衛生學系

主修: 統計學、流行病學、基礎醫學、生物學

台大醫院品質管理中心暑期實習生

工作經歷

Gogoro Taiwan  台北, 台灣

顧客滿意度管理, 顧客滿意度部門                                                                 2019年 10 月 - Now

  • 規劃客戶服務流程 
    • 1.規劃每年3-5項新事業/新產品/新地區客戶服務模式 
    • 2.導入流程至客服中心 
  • 外包客服中心管理與支援 
    • 1.管理客服中心教育訓練計畫與訓練品質 
    • 2.串接客服中心與公司部門 
    • 3.流程設計與布達 
  • 蒐集分析VOC(Voice of Customer)與客戶意見 
    • 1.規劃與管理客戶滿意度問卷 
    • 2.管理與統計各項通過客服中心進件案件 
  • 提升客戶滿意度專案 
    • 1. 每年3-5項內部系統優化專案 
    • 2. 每年3-5項客戶使用工具優化專案

91APP_九易宇軒股份有限公司 台北, 台灣

產品經理, 產品發展部門                                                                      2019 年 7月 - 2019 年 10 月

  • 協助企業導入全新CRM軟體,包含產品使用、現有系統對接、資料清洗及移轉、教育訓練與操作資訊 
  • 協調資源及時程確保購買軟體的客戶能正確並快速的整合新軟體與既有系統

葳騰科技 BQool, Inc. 台北, 台灣

運營經理, 顧客關係部門                                                                      2017 年 11 月 - 2019 年 4 月

  • 負責客服部門內運營業務 
    • 部門表現追蹤管理 
    • 客服部門品質管理 
    • 擔任培訓講師 - 教育售前/售後客服專員、初級講師、其他部門人員 
    • 協助主管制定的策略執行相關細節業務 
    • 客服部門與研發工程師部門間擔任窗口,使用有效的語言溝通不同情境 
    • 制定業績目標
  • 專案管理 
    • SaaS軟體介面中文化翻譯 (英翻繁中、英翻簡中)
    • 與美國InventoryLab進行跨公司產品合作專案當中擔任窗口,聯繫溝通不同階段的問題,並偕同開發人員溝通解決方案 
    • 參與PM開發新產品流程專案 報表管理 
    • 收集第一線客戶意見 (VOC) ,匯整後提供給不同部門參考 
  • 提供不同面向分析報告 
    • 定期分析客戶類別/ 任務型分析個案  
  • 指標性任務: 
    • 在中國深圳建置客服中心,3個月將原台北中文客服業務100%轉移至深圳 
    • 在中國廈門建置客服中心,2個月擴大客服業務規模1倍 

葳騰科技 BQool Inc. 台北, 台灣

客服專員, 顧客關係部門                                                                    2015 年 10 月 - 2017 年 10 月

  • 指導客服人員軟體產品知識、操作方法 
  • 設計新報表,有效減少50%手動查詢時間 
  • 參與海外跨境電商講座 
  • 整理使用者數據,了解用戶類型,規劃促銷活動 
  • 提供軟體付費客戶技術支援服務 
  • 提供亞馬遜跨境電商相關資源諮詢服務 

台灣川崎汽船 “K” Line (Taiwan) Ltd. 台北, 台灣

文件專員, 文件處理部門                                                                        2014 年 3 月 - 2015 年 6 月

  • 負責北美航線出口運單報關文件資料 
  • 運費批價 
  • 製作貨運正式提單 
  • 驗證並提交貨物資訊至美國海關 
  • 提供船運相關客戶服務

技能


語言: 中文, 台語, 英文精通(多益檢定800分) 

技能: Excel, Word, PowerPoint, SAS, R, SPSS, TSIA美甲高級, TNA 美甲二級

Resume
Profile

Grace Lu 盧思妤

Customer Feedback Planner •  Taipei,TW  •  [email protected]

目前任職於GOGORO,致力于提供所有客戶服務,管理並提升客戶滿意度。
5年工作經歷,參與第一線客服中心服務、管理外包客服,另有多年流程改善、運營管理事務。參與專案管理、產品開發、市場行銷。

I am working for SaaS software company, providing solution for Amazon sellers all around the world.
5 years of work experience included the customer technical  support in service center and many years of process improvement, operations management. Participate in project management, product development and department maintenance.

學歷

台灣大學,2007 年 - 2013年

公共衛生學系

主修: 統計學、流行病學、基礎醫學、生物學

台大醫院品質管理中心暑期實習生

工作經歷

Gogoro Taiwan  台北, 台灣

顧客滿意度管理, 顧客滿意度部門                                                                 2019年 10 月 - Now

  • 規劃客戶服務流程 
    • 1.規劃每年3-5項新事業/新產品/新地區客戶服務模式 
    • 2.導入流程至客服中心 
  • 外包客服中心管理與支援 
    • 1.管理客服中心教育訓練計畫與訓練品質 
    • 2.串接客服中心與公司部門 
    • 3.流程設計與布達 
  • 蒐集分析VOC(Voice of Customer)與客戶意見 
    • 1.規劃與管理客戶滿意度問卷 
    • 2.管理與統計各項通過客服中心進件案件 
  • 提升客戶滿意度專案 
    • 1. 每年3-5項內部系統優化專案 
    • 2. 每年3-5項客戶使用工具優化專案

91APP_九易宇軒股份有限公司 台北, 台灣

產品經理, 產品發展部門                                                                      2019 年 7月 - 2019 年 10 月

  • 協助企業導入全新CRM軟體,包含產品使用、現有系統對接、資料清洗及移轉、教育訓練與操作資訊 
  • 協調資源及時程確保購買軟體的客戶能正確並快速的整合新軟體與既有系統

葳騰科技 BQool, Inc. 台北, 台灣

運營經理, 顧客關係部門                                                                      2017 年 11 月 - 2019 年 4 月

  • 負責客服部門內運營業務 
    • 部門表現追蹤管理 
    • 客服部門品質管理 
    • 擔任培訓講師 - 教育售前/售後客服專員、初級講師、其他部門人員 
    • 協助主管制定的策略執行相關細節業務 
    • 客服部門與研發工程師部門間擔任窗口,使用有效的語言溝通不同情境 
    • 制定業績目標
  • 專案管理 
    • SaaS軟體介面中文化翻譯 (英翻繁中、英翻簡中)
    • 與美國InventoryLab進行跨公司產品合作專案當中擔任窗口,聯繫溝通不同階段的問題,並偕同開發人員溝通解決方案 
    • 參與PM開發新產品流程專案 報表管理 
    • 收集第一線客戶意見 (VOC) ,匯整後提供給不同部門參考 
  • 提供不同面向分析報告 
    • 定期分析客戶類別/ 任務型分析個案  
  • 指標性任務: 
    • 在中國深圳建置客服中心,3個月將原台北中文客服業務100%轉移至深圳 
    • 在中國廈門建置客服中心,2個月擴大客服業務規模1倍 

葳騰科技 BQool Inc. 台北, 台灣

客服專員, 顧客關係部門                                                                    2015 年 10 月 - 2017 年 10 月

  • 指導客服人員軟體產品知識、操作方法 
  • 設計新報表,有效減少50%手動查詢時間 
  • 參與海外跨境電商講座 
  • 整理使用者數據,了解用戶類型,規劃促銷活動 
  • 提供軟體付費客戶技術支援服務 
  • 提供亞馬遜跨境電商相關資源諮詢服務 

台灣川崎汽船 “K” Line (Taiwan) Ltd. 台北, 台灣

文件專員, 文件處理部門                                                                        2014 年 3 月 - 2015 年 6 月

  • 負責北美航線出口運單報關文件資料 
  • 運費批價 
  • 製作貨運正式提單 
  • 驗證並提交貨物資訊至美國海關 
  • 提供船運相關客戶服務

技能


語言: 中文, 台語, 英文精通(多益檢定800分) 

技能: Excel, Word, PowerPoint, SAS, R, SPSS, TSIA美甲高級, TNA 美甲二級