learned to merge technology with business needs, understanding the significance of digitalization in today's business world. •In my role as a Project Manager, I've led various initiatives for Citi Mobile TW, including feature enhancements and bug fixes, aiming to innovate customer experiences. •Managed key aspects like schedule management, test reporting, and defect tracking, ensuring project efficiency and transparency. My responsibilities also included writing project documents and coordinating meetings across departments, facilitating smooth project execution. •Skilled in project planning, quality control, and problem-solving, I adeptly handle cross-departmental communications, especially in critical situations.

site. Created Brew Box, a mobile app to manage home-delivery coffee subscriptions. Created Wayfindr, a mobile app that aids relocators in seamlessly integrating into new areas with features that enhance E-contracts, local navigation, and community connections. Added a scheduling feature to WhatsApp, allowing users to schedule messages and events. Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response

average. Assisted enterprises in engaging in external startups (CSE), providing precise matchmaking results, and doubling the number of B2B matchmaking events from two per year to a minimum of four per year. Offered industry trend insights and advice to support clients to integrate market strategies and plan project schedules accordingly. Proficient in high-complexity project management, encompassing conceptualization of proposals, pricing, process documentation, key visual design, front end/back end of event website development, on-site execution. Responsible for the developing and tracking new international clients while keeping the existing public sector clients on good

expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Experienced in establishing and leading divisions, managing inventories, and maintaining assets. Proven track record in implementing asset management systems and policies for improved efficiency. Strong background in managing budgets and cost projections. Proficient in IT support, access control, and security systems. Excellent communication and relationship-building skills. Bachelor's degree in Management[email protected] Jakarta Work Experience Facility and Asset Management

machines during shift work, as well as managing section's special projects, such as wafer defect control, real time monitor system and ancillary equipment maintenance. Possess strong knowledge of the working environment and the process of a wafer fab. Very skilled at analyzing equipment data and arranging maintenance schedules. Seek an Customer Engineer position, to contribute my skills and knowledge in a fast-paced and challenging environment. New Taipei City, Taiwan [email protected] ☎YiChao Chang Skills Equipment maintenance Equipment troubleshooting wafer equipment Stress management Language Chinese Native English Medium Working experience Equipment Engineer