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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Operation Specialist @AlfredCamera 阿福管家2021 ~ 2023
・
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)2020 ~ Present
・
PM/產品經理/專案管理
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
・
Optical electrical technology
Past
客戶諮詢師 @忠訓國際股份有限公司2023 ~ 2024
・
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information. 6.協助品牌活動規劃與執行(含社群經營) 。 Assist in brand campaign
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所Operation & Marketing Director / US & SEA Region @17LIVE Inc.2021 ~ Present
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Marketing or Operation Manager / Director
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Birmingham City University
・
Events and Exhibition Management
Pre-Sales @拼起科技(智影顧問)2022 ~ Present
・
Customer Success Manager
Within one month
王中敬 Work as Customer Success Manager & Pre-sales at PIMQ, responsible for corporate clients service, from software pre-sales to achieving customer objectives. Possess extensive experience in the entire process, including but not limited to aligning both parties on project goals, project planning, quoting and contracting, system implementation, consultancy guidance, post-sales service, customer relationship maintenance, system requirement management, and software feature planning. Currently surveied more than 50 factories, successfully completing transactions with over 10 signed contracts. Also responsible for maintaining key strategic partner relationships. Taoyuan City, Taiwan 工作經歷 Pre-Sales
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
・
Department of Mechanical EngineeringPast
Leader of APAC @FurniturePros Logistics Solutions Inc.2022 ~ 2023
・
VP of Operations
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
逢甲大學 Feng Chia University
・
科技管理研究所
Global Procurement Manager @HannStar Display2020 ~ Present
・
國際採購、產品企劃、PM、國外業務
Within one month
goals and objectives • Cultivated and maintained strong supplier relationships to secure reliability and quality. •Reduced cost through constant strategic material planning, vendor selection, and price negotiation in mass production, ensuring cost stability and profitability. •Optimize inventory levels to balance supply and demand, minimizing excess or shortages. •Supplier Relationship Management: Cultivate and maintain strong supplier relationships to secure reliability and quality. •Market Intelligence Study: Conduct market intelligence studies to identify trends and opportunities for timely sourcing decisions. Achievements: • Total procurement amount annually : USD 1,700,000-2,000,000 • Develop a comprehensive plan for the procurement
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Ming Chuan University
・
English Language and Literature, General
Account Manger @台灣經濟新報文化事業股份有限公司2019 ~ Present
・
Account/ Sales Assistant Manager, Business Development Associate, Project Management
Within one month
. Ltd. Project Management: ESG Sustainable Development Indicator Database Responsible for planning the schedule of ESG data, coordinating with various departments on the required time, and ensuring delivery to clients within six months. Consolidate necessary manpower and resource costs, analyzing them against final sales figures. Aggregate target customer groups, classify them by industry, and analyze distribution gaps. Transform project databases into standard items based on customized demands to increase customer sales. Analyze market competitors and product differentiation. The project's products officially launched in AprilBusiness Development : Achieve an annual revenue growth of over 10
Employed
・
Open to opportunities
Full-time / Interested in working remotely
10-15 years
台北市銘傳大學
・
Finance, undefined
UI Designer @OSP Taipei2019 ~ Present
・
UI/UX 設計師
Within one month
到質得分析。 • 製作問卷調查來透過質的分析知道使用者的需求。 • 透過 Moqups 建⽴並制定使⽤者介⾯規範。 阿瘦行動POS專案 - 包含customer management system, Item management system, online and offline POS 系統模組. • 收集及規劃 來自市場第一線銷售人員和關係人的要求。 • 與IT團隊一起由使用者需求
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Northeastern University
・
Digital Media
Manager of Customer Relationship Management @FarGlory Realty2021 ~ Present
・
策略分析師
Within six months
SUN, HUNG-YEH New Taipei City, Taiwan I have contributed to diversified industries which equipped me with integrated domain knowledge and specialties including market/ business intelligence, coporate/ marketing strategy, project management and cross-functional coordination/ communication for 20 years. I deeply believe that a role with integrated expertise in marketing, consumer insight, trends of industry, strategy planning, and project management would assist companies to adjust in the fast-changing market. I am confident and sure that I am the suitable one. Professional Skills ◇ Database Anlytics and Marketing Planning ◇ Content Marketing Strategy and
Employed
Full-time / Interested in working remotely
More than 15 years
National Tsing Hua Unoversity (國立清華大學)
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Job Search Progress
Professions
Fields of Employment
Work experience
4-6 years
Management
Skills
Languages
English
・
Fluent
Urdu
・
Native or Bilingual
Arabic
・
Beginner
Job search preferences
Positions
Operations Manager
Job types
Full-time
Locations
Remote
Freelance
Educations
School
UNIVERSITTY OF PUNJAB LAHORE
Major
Bachelor's degree ARTS
Hamza Munir
To achieve a challenging position in a dynamite and well-reputed
organization which offers good opportunities and challenging working
environment where i can implement my knowledge, education and
skills in a better way and which in return will help me in building my
career
[email protected] +971524673803 Sharjah, United Arab EmiratesWork Experience
Work Experience
May 2021 - November 2021
Customer Success Specialist
WellnessLiving (One Unit)
Islamabad, Pakistan
- Work with sensitive accounts on a dedicated basis to provide solutions to their issues
- Set and communicate expectations and timelines for resolutions with sensitive accounts
- Organize open cases and follow-ups to deliver resolutions to customers to meet SLAs
- Identify customer frustrations in a pro-active manner and escalate resolutions through appropriate channels
- Answer inbound calls & complex email tickets from customers on a priority basis
- Answer call-back requests pertaining to escalations from customers on a priority basis
- Provide software support for troubleshooting technical issues or general account queries
- Gather information on issues from customers to report or escalate to appropriate department
- Contribute feedback on support processes and procedures to Customer Success Team Lead
- Assist Customer Success Trainees as a training buddy to monitor their email & phone skills
December 2018 - November 2020
Customer Relationship Manager
Agan's closet
Talagang, Pakistan
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customer's issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
September 2016 - November 2018
Customer Relationship Officer
Telenor Telecom Noor Enterprises
Talagang, Pakistan
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key individual customer needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Education
2014 - 2016
UNIVERSITTY OF PUNJAB LAHORE
Bachelor's degree ARTS
Skills
Languages
- Analytical Skills
- Processing
- Reporting
- Receiving
- Analyzing
- English — Fluent
- Urdu — Native or Bilingual
- Arabic — Beginner
Hamza Munir
To achieve a challenging position in a dynamite and well-reputed
organization which offers good opportunities and challenging working
environment where i can implement my knowledge, education and
skills in a better way and which in return will help me in building my
career
[email protected] +971524673803 Sharjah, United Arab EmiratesWork Experience
Work Experience
May 2021 - November 2021
Customer Success Specialist
WellnessLiving (One Unit)
Islamabad, Pakistan
- Work with sensitive accounts on a dedicated basis to provide solutions to their issues
- Set and communicate expectations and timelines for resolutions with sensitive accounts
- Organize open cases and follow-ups to deliver resolutions to customers to meet SLAs
- Identify customer frustrations in a pro-active manner and escalate resolutions through appropriate channels
- Answer inbound calls & complex email tickets from customers on a priority basis
- Answer call-back requests pertaining to escalations from customers on a priority basis
- Provide software support for troubleshooting technical issues or general account queries
- Gather information on issues from customers to report or escalate to appropriate department
- Contribute feedback on support processes and procedures to Customer Success Team Lead
- Assist Customer Success Trainees as a training buddy to monitor their email & phone skills
December 2018 - November 2020
Customer Relationship Manager
Agan's closet
Talagang, Pakistan
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customer's issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
September 2016 - November 2018
Customer Relationship Officer
Telenor Telecom Noor Enterprises
Talagang, Pakistan
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key individual customer needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Education
2014 - 2016
UNIVERSITTY OF PUNJAB LAHORE
Bachelor's degree ARTS
Skills
Languages
- Analytical Skills
- Processing
- Reporting
- Receiving
- Analyzing
- English — Fluent
- Urdu — Native or Bilingual
- Arabic — Beginner