CakeResume Talent Search

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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Sinta Mayland.
Avatar of Sinta Mayland.
Past
PA to GM @Rama Beach Resort & Villas
2014 ~ 2020
Administration Staff, Secretary, Customer Relationship Management,
Within three months
Sinta Mayland Medan, Medan City, North Sumatra, [email protected] I had worked as a receptionist for 3 months at Rama Beach Resorts & Villas and then i got a direct promotion to be Personal Assistant to GM while i was in my prohibition time. That was really great achievement and opportunity that given to me. Since that time i had been working as PA to GM almost 6 years. And the other great opportunities that i got from this company were trained in a good leadership, business development, telemarketing, hotel operational, and pay attention
Word
Excel
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of STKIP
English for education
Avatar of the user.
Avatar of the user.
Past
English Teacher @Brigif Mekanis 1 PIK/JS
2023 ~ Present
Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
Within one month
Public Speaking & Relations
Customer Service
assistant manager
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Paramadina
Psikologi
Avatar of Estriani Pamungkas.
Avatar of Estriani Pamungkas.
Past
Staff Administrasi @PT Graha Dirgantara Servis
2017 ~ 2023
Administration Staff, Secretary, Human Resources, Trainer, Bussiness Development, Customer Relationship Management, marketing
Within one month
Estriani Pamungkas Kota Tangerang, Banten, Indonesia || [email protected] Lulusan D3 Manajemen Perpajakan yang mempunyai pengalaman dan pemahaman sesuai bidang yang ditempuh dipendidikan yaitu perpajakan dan juga mempunyai pengalaman dibidang administrasi. Pengalaman Kerja Staff Administrasi • PT Graha Dirgantara Servis DesemberAgustus 2023 | Tangerang, Banten Membantu customer mengatasi permasalahan dalam hal pengiriman barang Mengatur administrasi perusahaan dalam hal kontrak kerja, absensi, dan arsip dokumen perusahaan Membuat Faktur Pajak Melaporkan Pajak Menerbitkan Invoice Menjaga komunikasi dengan mitra perusahaan agar lancarnya kegiatan kerjasama perusahaan dengan mitra perusahaan Pendidikan Akademi Manajemen Bina Sarana Informatika Manajemen Perpajakan •Skil Microsoft Office Word Excel Bahasa
Microsoft Office
Word
Excel
Unemployed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Akademi Manajemen Bina Sarana Informatika
Manajemen Perpajakan
Avatar of 翁宇函.
Avatar of 翁宇函.
Past
Product Designer @Freelance
2023 ~ Present
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Management
Planning
Customer Relationship
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
Marketing
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of Amanda Lai.
Avatar of Amanda Lai.
Past
IVS Crypto Event Consultant @Infinity Ventures Crypto (IVC)
2023 ~ 2023
Within two months
Amanda Lai New Taipei City, Taiwan || [email protected] Active, Multitaskable, Adaptable, Negotiable, Decisive, Ambitious, and dedicated doer with 4 years of history of success in cross-team support and engagement. Built strong relationships between clients, suppliers, and staff. Adept at conducting problem-solving, cross-culture and cross-function communication, event planning, managing administrative executions, and facilitating positive communication. #Communication #Event Planning & Management #Client Relations #Operations & Management #Negotiation Working Experience IVS Crypto Event Consultant • Infinity Ventures Crypto (IVC)/ Headline Asia (Contractor) MarJul| Taipei, Taiwan Orchestrated a seamless collaboration between
Communication
Event Planning & Management
Community Engagement
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Ming Chuan University
International Business/Trade/Commerce
Avatar of ChunTing Chen.
Avatar of ChunTing Chen.
overseas sales engineer @Moldpower Co., Ltd
2017 ~ 2019
PM/專案經理/產品經理/銷售業務
Within one month
款事項處理 -尋找可靠供應商與供應商關係維持 -提供有效率的顧客協助 -商品包裝以及物流時程安排 -每月財務報表編撰 Customer Service Associate (期間合約人員) • 日煙國際製造股份有限公司 十月六月供應鏈以及多元文化公司環境 -安排代工之香菸與香菸原料
Microsoft Office
SAP ERP
Cultural Awareness
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Southern Taiwan University of Technology
Marketing and Logistic Management
Avatar of the user.
Avatar of the user.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ Present
PM/產品經理/專案管理
Within one month
cost analysis
excel
PowerPoint
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
NTNU
Optical electrical technology
Avatar of the user.
Avatar of the user.
Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ Present
Operations Manager / Team Leader / Product Manager / Platform Administrator
Within one month
System Maintenance
Technical Support
Active Directory
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taipei University of Technology
Industrial Engineering

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
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Leadership
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Within two months
Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results.
Vacation Homes 365
2019 ~ Present
Bacolod City, Negros Occidental, Philippines
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Nurse, Customer Service / Support
Fields of Employment
Rental and Leasing Services
Work experience
4-6 years work experience (6-10 years relevant)
Management
I've had experience in managing 10-15 people
Skills
Microsoft Office
Google Drive
PowerPoint
excel
Communication
Photoshop
Word
statistics software
Mobile Technical Suuport
Property Management
Troubleshooting Hardware and Software Problems
Languages
English
Professional
Tagalog
Native or Bilingual
Job search preferences
Positions
Administration Staff and Customer Service
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Carlos Hilado Memorial State University
Major
Education
Print


John Michael Sorbito RN

Versatile and experienced professional
with a proven track record of success in customer service, sales, and
education. Expertise in building rapport, resolving issues, and achieving sales
targets. Passionate about helping others and delivering exceptional results.

  Bacolod, Negros Occidental, Philippines   

Work Experience

Assistant Accounts and Finance Manager   •  Vacation Homes 365

January 2019 - February 2024

•Manage 60 properties listed through Airbnb, booking.com and VRBO as well.
• Manage property listings and pricing include rate adjustment and resolution managements.
•Developed and maintained a system for tracking accounts receivable and accounts payable
•Handles all Invoicing responsibilities including monthly monitoring of bookings and reservation
•Create and manage AIRBNB listings, ensuring accurate descriptions, high-quality photos, and competitive pricing strategies

English Instructor  •  Chi Pan ESL English Education Team

September 2018 - January 2019

•Monitor student comprehension and progress throughout the lessons, providing immediate feedback and addressing any difficulties or questions promptly.
•Provide clear instructions, explanations, and examples to ensure that students understand the learning objectives and activities.
•Create a supportive and encouraging learning environment that fosters active participation, collaboration, and effective communication among students

English Instructor  •  Acadsoc ESL China

May 2017 - July 2018

•Conducted Classes for Native Chinese students.
•Handled Educational materials for IELTS review and TOEFL
•Certified by the Company as a Dual Tier Instructor
•Provide and educate English materials to help students develop language proficiency and comprehension

Negros Women for Tomorrow Foundation  •  Negros Women for Tomorrows Foundation

June 2015 - May 2017

• Conduct medical Missions to far-flung areas especially those deprived of medical needs.
• Provide direct patient care, including assessments, treatments, and medication administration
• Conduct health education sessions and promote preventive healthcare measures.
• Collaborate with other healthcare professionals to ensure comprehensive patient care.
• Maintain accurate patient records and documentation.
• Adhere to all medical protocols and ethical standards.

Customer Relations Officer, Technical Support Analyst  •  TeleTech Philippines

January 2014 - May 2015

• Provide first-line technical support to Telstra customers experiencing issues with their mobile phones and services.
• Effectively diagnose and resolve a wide range of technical issues, including device functionality, network connectivity, billing, and account management.
• Provide clear, concise, and empathetic communication to customers, ensuring their satisfaction with the support experience.
• Document customer interactions and maintain accurate records of technical issues and resolutions.
• Stay up-to-date on the latest Telstra mobile phone and service offerings, features, and troubleshooting procedures.

Customer Service Representative and Technical Support  •  Convergys Corporation Philippines

February 2011 - October 2013

• Provide technical support for Internet Service provider client.
• Provided customer service and technical support to ensure customer satisfaction and loyalty
• Provided technical support for end-users and resolved escalated technical issues
• Drafted reports to summarize customer service performance and provide insights to management

Education

2012 - 2013

Carlos Hilado Memorial State University

Education

2006 - 2010

University of St. La Salle Bacolod

Nursing

Skills


  • Microsoft Office
  • Google Drive
  • PowerPoint
  • excel
  • Communication
  • Photoshop
  • Word
  • statistics software
  • Mobile Technical Suuport
  • Property Management
  • Troubleshooting Hardware and Software Problems

Languages


  • English — Professional
  • Tagalog — Native or Bilingual
Resume
Profile


John Michael Sorbito RN

Versatile and experienced professional
with a proven track record of success in customer service, sales, and
education. Expertise in building rapport, resolving issues, and achieving sales
targets. Passionate about helping others and delivering exceptional results.

  Bacolod, Negros Occidental, Philippines   

Work Experience

Assistant Accounts and Finance Manager   •  Vacation Homes 365

January 2019 - February 2024

•Manage 60 properties listed through Airbnb, booking.com and VRBO as well.
• Manage property listings and pricing include rate adjustment and resolution managements.
•Developed and maintained a system for tracking accounts receivable and accounts payable
•Handles all Invoicing responsibilities including monthly monitoring of bookings and reservation
•Create and manage AIRBNB listings, ensuring accurate descriptions, high-quality photos, and competitive pricing strategies

English Instructor  •  Chi Pan ESL English Education Team

September 2018 - January 2019

•Monitor student comprehension and progress throughout the lessons, providing immediate feedback and addressing any difficulties or questions promptly.
•Provide clear instructions, explanations, and examples to ensure that students understand the learning objectives and activities.
•Create a supportive and encouraging learning environment that fosters active participation, collaboration, and effective communication among students

English Instructor  •  Acadsoc ESL China

May 2017 - July 2018

•Conducted Classes for Native Chinese students.
•Handled Educational materials for IELTS review and TOEFL
•Certified by the Company as a Dual Tier Instructor
•Provide and educate English materials to help students develop language proficiency and comprehension

Negros Women for Tomorrow Foundation  •  Negros Women for Tomorrows Foundation

June 2015 - May 2017

• Conduct medical Missions to far-flung areas especially those deprived of medical needs.
• Provide direct patient care, including assessments, treatments, and medication administration
• Conduct health education sessions and promote preventive healthcare measures.
• Collaborate with other healthcare professionals to ensure comprehensive patient care.
• Maintain accurate patient records and documentation.
• Adhere to all medical protocols and ethical standards.

Customer Relations Officer, Technical Support Analyst  •  TeleTech Philippines

January 2014 - May 2015

• Provide first-line technical support to Telstra customers experiencing issues with their mobile phones and services.
• Effectively diagnose and resolve a wide range of technical issues, including device functionality, network connectivity, billing, and account management.
• Provide clear, concise, and empathetic communication to customers, ensuring their satisfaction with the support experience.
• Document customer interactions and maintain accurate records of technical issues and resolutions.
• Stay up-to-date on the latest Telstra mobile phone and service offerings, features, and troubleshooting procedures.

Customer Service Representative and Technical Support  •  Convergys Corporation Philippines

February 2011 - October 2013

• Provide technical support for Internet Service provider client.
• Provided customer service and technical support to ensure customer satisfaction and loyalty
• Provided technical support for end-users and resolved escalated technical issues
• Drafted reports to summarize customer service performance and provide insights to management

Education

2012 - 2013

Carlos Hilado Memorial State University

Education

2006 - 2010

University of St. La Salle Bacolod

Nursing

Skills


  • Microsoft Office
  • Google Drive
  • PowerPoint
  • excel
  • Communication
  • Photoshop
  • Word
  • statistics software
  • Mobile Technical Suuport
  • Property Management
  • Troubleshooting Hardware and Software Problems

Languages


  • English — Professional
  • Tagalog — Native or Bilingual