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Definition of Reputation Credits
John Michael Sorbito RN
Versatile and experienced professional
with a proven track record of success in customer service, sales, and
education. Expertise in building rapport, resolving issues, and achieving sales
targets. Passionate about helping others and delivering exceptional results.
Work Experience
Assistant Accounts and Finance Manager • Vacation Homes 365
January 2019 - February 2024
•Manage 60 properties listed through Airbnb, booking.com and VRBO as well.
• Manage property listings and pricing include rate adjustment and resolution managements.
•Developed and maintained a system for tracking accounts receivable and accounts payable
•Handles all Invoicing responsibilities including monthly monitoring of bookings and reservation
•Create and manage AIRBNB listings, ensuring accurate descriptions, high-quality photos, and competitive pricing strategies
English Instructor • Chi Pan ESL English Education Team
September 2018 - January 2019
•Monitor student comprehension and progress throughout the lessons, providing immediate feedback and addressing any difficulties or questions promptly.
•Provide clear instructions, explanations, and examples to ensure that students understand the learning objectives and activities.
•Create a supportive and encouraging learning environment that fosters active participation, collaboration, and effective communication among students
English Instructor • Acadsoc ESL China
May 2017 - July 2018
•Conducted Classes for Native Chinese students.
•Handled Educational materials for IELTS review and TOEFL
•Certified by the Company as a Dual Tier Instructor
•Provide and educate English materials to help students develop language proficiency and comprehension
Negros Women for Tomorrow Foundation • Negros Women for Tomorrows Foundation
June 2015 - May 2017
• Conduct medical Missions to far-flung areas especially those deprived of medical needs.
• Provide direct patient care, including assessments, treatments, and medication administration
• Conduct health education sessions and promote preventive healthcare measures.
• Collaborate with other healthcare professionals to ensure comprehensive patient care.
• Maintain accurate patient records and documentation.
• Adhere to all medical protocols and ethical standards.
Customer Relations Officer, Technical Support Analyst • TeleTech Philippines
January 2014 - May 2015
• Provide first-line technical support to Telstra customers experiencing issues with their mobile phones and services.
• Effectively diagnose and resolve a wide range of technical issues, including device functionality, network connectivity, billing, and account management.
• Provide clear, concise, and empathetic communication to customers, ensuring their satisfaction with the support experience.
• Document customer interactions and maintain accurate records of technical issues and resolutions.
• Stay up-to-date on the latest Telstra mobile phone and service offerings, features, and troubleshooting procedures.
Customer Service Representative and Technical Support • Convergys Corporation Philippines
February 2011 - October 2013
• Provide technical support for Internet Service provider client.
• Provided customer service and technical support to ensure customer satisfaction and loyalty
• Provided technical support for end-users and resolved escalated technical issues
• Drafted reports to summarize customer service performance and provide insights to management
Education
2012 - 2013
Carlos Hilado Memorial State University
Education
2006 - 2010
University of St. La Salle Bacolod
Nursing
Skills
- Microsoft Office
- Google Drive
- PowerPoint
- excel
- Communication
- Photoshop
- Word
- statistics software
- Mobile Technical Suuport
- Property Management
- Troubleshooting Hardware and Software Problems
Languages
- English — Professional
- Tagalog — Native or Bilingual
John Michael Sorbito RN
Versatile and experienced professional
with a proven track record of success in customer service, sales, and
education. Expertise in building rapport, resolving issues, and achieving sales
targets. Passionate about helping others and delivering exceptional results.
Work Experience
Assistant Accounts and Finance Manager • Vacation Homes 365
January 2019 - February 2024
•Manage 60 properties listed through Airbnb, booking.com and VRBO as well.
• Manage property listings and pricing include rate adjustment and resolution managements.
•Developed and maintained a system for tracking accounts receivable and accounts payable
•Handles all Invoicing responsibilities including monthly monitoring of bookings and reservation
•Create and manage AIRBNB listings, ensuring accurate descriptions, high-quality photos, and competitive pricing strategies
English Instructor • Chi Pan ESL English Education Team
September 2018 - January 2019
•Monitor student comprehension and progress throughout the lessons, providing immediate feedback and addressing any difficulties or questions promptly.
•Provide clear instructions, explanations, and examples to ensure that students understand the learning objectives and activities.
•Create a supportive and encouraging learning environment that fosters active participation, collaboration, and effective communication among students
English Instructor • Acadsoc ESL China
May 2017 - July 2018
•Conducted Classes for Native Chinese students.
•Handled Educational materials for IELTS review and TOEFL
•Certified by the Company as a Dual Tier Instructor
•Provide and educate English materials to help students develop language proficiency and comprehension
Negros Women for Tomorrow Foundation • Negros Women for Tomorrows Foundation
June 2015 - May 2017
• Conduct medical Missions to far-flung areas especially those deprived of medical needs.
• Provide direct patient care, including assessments, treatments, and medication administration
• Conduct health education sessions and promote preventive healthcare measures.
• Collaborate with other healthcare professionals to ensure comprehensive patient care.
• Maintain accurate patient records and documentation.
• Adhere to all medical protocols and ethical standards.
Customer Relations Officer, Technical Support Analyst • TeleTech Philippines
January 2014 - May 2015
• Provide first-line technical support to Telstra customers experiencing issues with their mobile phones and services.
• Effectively diagnose and resolve a wide range of technical issues, including device functionality, network connectivity, billing, and account management.
• Provide clear, concise, and empathetic communication to customers, ensuring their satisfaction with the support experience.
• Document customer interactions and maintain accurate records of technical issues and resolutions.
• Stay up-to-date on the latest Telstra mobile phone and service offerings, features, and troubleshooting procedures.
Customer Service Representative and Technical Support • Convergys Corporation Philippines
February 2011 - October 2013
• Provide technical support for Internet Service provider client.
• Provided customer service and technical support to ensure customer satisfaction and loyalty
• Provided technical support for end-users and resolved escalated technical issues
• Drafted reports to summarize customer service performance and provide insights to management
Education
2012 - 2013
Carlos Hilado Memorial State University
Education
2006 - 2010
University of St. La Salle Bacolod
Nursing
Skills
- Microsoft Office
- Google Drive
- PowerPoint
- excel
- Communication
- Photoshop
- Word
- statistics software
- Mobile Technical Suuport
- Property Management
- Troubleshooting Hardware and Software Problems
Languages
- English — Professional
- Tagalog — Native or Bilingual