Experienced and results-driven professional with a proven track record of success during a 4-year tenure at Genpact Private Limited as a Process Developer. Adept at optimizing business processes, I am now eager to take on a challenging position where I can leverage my expertise in Cases Tools, Sprinkler, Salesforce, and Zoho. Known for my analytical skills, problem-solving capabilities, and dedication to efficiency, I am committed to contributing to organizational success through innovative solutions and continuous improvement initiatives.
Bengaluru, Karnataka, India
October 2019 - Present
Spearheaded the implementation and utilization of Cases Tools, demonstrating strong analytical skills and problem-solving capabilities.
Hands-on experience with the Sprinkler tool, specializing in the supervision of social media engagements and macros.
Possessing expertise in Salesforce tools, I have applied this knowledge through hands-on experience in product processes. My familiarity with Salesforce enhances my ability to navigate and optimize product-related workflows, contributing to efficient and streamlined operations.
Utilized Zoho tool to enhance data management, reporting, and collaboration across teams.
Collaborated with cross-functional teams to understand business needs and implemented solutions for process improvement.
Conducted training sessions for team members to enhance their proficiency in tools and technologies.
Provided ongoing support and troubleshooting for users, resolving issues promptly to minimize downtime.
2016 - 2019
Experienced and results-driven professional with a proven track record of success during a 4-year tenure at Genpact Private Limited as a Process Developer. Adept at optimizing business processes, I am now eager to take on a challenging position where I can leverage my expertise in Cases Tools, Sprinkler, Salesforce, and Zoho. Known for my analytical skills, problem-solving capabilities, and dedication to efficiency, I am committed to contributing to organizational success through innovative solutions and continuous improvement initiatives.
Bengaluru, Karnataka, India
October 2019 - Present
Spearheaded the implementation and utilization of Cases Tools, demonstrating strong analytical skills and problem-solving capabilities.
Hands-on experience with the Sprinkler tool, specializing in the supervision of social media engagements and macros.
Possessing expertise in Salesforce tools, I have applied this knowledge through hands-on experience in product processes. My familiarity with Salesforce enhances my ability to navigate and optimize product-related workflows, contributing to efficient and streamlined operations.
Utilized Zoho tool to enhance data management, reporting, and collaboration across teams.
Collaborated with cross-functional teams to understand business needs and implemented solutions for process improvement.
Conducted training sessions for team members to enhance their proficiency in tools and technologies.
Provided ongoing support and troubleshooting for users, resolving issues promptly to minimize downtime.
2016 - 2019