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4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
Avatar of 翁宇函.
Avatar of 翁宇函.
曾任
Product Designer @Freelance
2023 ~ 现在
UI/UX Designer / Product Designer
一個月內
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
待业中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of Ivy Skipper.
Avatar of Ivy Skipper.
Sales Consultant/Content creator @YBA Marketing
2022 ~ 现在
三個月內
2022 I led and managed the team in sales efforts. I opened and closed the store as well as handled cash transactions and bank deposits. Throughout my time here I was able to gain valuable knowledge or the sales industry specifically dealing in luxury items. I conducted interviews for new hires and trained new team members. I led team meetings and encouraged high sales and a quality customer experience. Server • Texas Roadhouse JanuaryAugust Education Western Governors University Educational SciencesSkills Communication Customer Relationship Management (CRM) Sales & Marketing Leadership Skills Digital Media Languages English — Native or Bilingual
Communication
Customer Relationship Management (CRM)
Sales & Marketing
就学中
正在积极求职中
兼职 / 对远端工作有兴趣
4 到 6 年
Western Governors University
Educational Sciences
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
曾任
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
一個月內
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
University of Brawijaya
Computer Science
Avatar of ChunTing Chen.
Avatar of ChunTing Chen.
overseas sales engineer @Moldpower Co., Ltd
2017 ~ 2019
PM/專案經理/產品經理/銷售業務
一個月內
款事項處理 -尋找可靠供應商與供應商關係維持 -提供有效率的顧客協助 -商品包裝以及物流時程安排 -每月財務報表編撰 Customer Service Associate (期間合約人員) • 日煙國際製造股份有限公司 十月六月供應鏈以及多元文化公司環境 -安排代工之香菸與香菸原料
Microsoft Office
SAP ERP
Cultural Awareness
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
Southern Taiwan University of Technology
Marketing and Logistic Management
Avatar of Wei Chen Lin.
Avatar of Wei Chen Lin.
Deputy Project Manager @Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.)
2020 ~ 现在
PM/產品經理/專案管理
一個月內
Wei Chen Lin(Jason) 10 years experiences of product management & optic electrical knowledge background Be good at new product development , cross-section coordination, project management Product Manger City: Tainan,TW [email protected] Work Experience Jadard Technology Inc. (The subsidiary of Fitipower Integrated Technology Inc.) Deputy Project Manager, Sep 2020 ~~ Present *Display Drive Integration Chip PM for wearable/mobile/tablet/industrial *In charge of China Panel Customer (BOE/CSOT/HKC/TIANMA) >New IC product promotion & introduction >New Panel project estimation >Customer service *Technical and Product Marketing *Coordinate with internal departments
cost analysis
excel
PowerPoint
就职中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
NTNU
Optical electrical technology
Avatar of the user.
Avatar of the user.
Team Lead Manager of Technical Operation @Finstek - GMI
2023 ~ 现在
Operations Manager / Team Leader / Product Manager / Platform Administrator
一個月內
System Maintenance
Technical Support
Active Directory
就职中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
National Taipei University of Technology
Industrial Engineering
Avatar of the user.
Avatar of the user.
曾任
Lead of Business Development @Imweb Corp, Taiwan Branch
2022 ~ 2023
Business Development Manager
一個月內
Customer Relationship Management (CRM)
Sales Management
Account Management
待业中
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
Chaoyang University of Science and Technology
CSIE
Avatar of the user.
Avatar of the user.
Account Manager @致伸科技
2021 ~ 2024
Account manager、海外業務、專案經理、project manager
一個月內
Project Management
Sales & Customer Service
Customer Relationship Management (CRM)
就职中
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
KAINAN UNIVERSITY
Bachelor of Applied English .
Avatar of Mars Liu.
Avatar of Mars Liu.
曾任
General Manager, Taiwan @Glints
2021 ~ 2022
Senior Product Manager, Product Director
一個月內
Mars Liu 6+ years startup experience/ Passionate entrepreneur/ Not afraid to get hands dirty Product Management/ Operational Management/ Business Model Planning Chief Executive Officer/ Chief Operating Manager/ Product Manager/General Manager [email protected] https://www.linkedin.com/in/mars-liu-0aa86b125/ Work Experience Glints, General Manager - Taiwan, MayJulyA series D startup backed by Persol Holdings, DCM, Lavendar Hill, Monk's Hill Ventures, Gobi Partners, Golden Equator Ventures. Glints provides career development service with global footprints across Singapore, Taiwan, Indonesia, Vietnam, Hong
Operations Management
Business Strategy
Business Analysis
待业中
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
National Chengchi University
Law, Anthropology
Avatar of Eric Leatherwood.
Social Media Coordinator/ Manager
一年內
Skills Eric Leatherwood Social Media Coordinator/ Manager • Los Angeles, US • [email protected] Hello! My name is Eric Leatherwood, a trained and experienced social media strategist. I have over four years of experience in the fields of secretarial work, social media marketing, managing out / inbound calls, and market research Skills Market Research Specialized in analyzing and researching market trends. From state to local, my skills can be adjusted to suit any needs Social Media Management Specialized multitasked management of social media to enhance reach and member engagement Social Media Outreach Understand virality, expanding social
Marketing
Social Media Marketing
Project Manager
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
California State University Northridge
Political Science/ Communications Double Major

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职场能力评价定义

专业技能
该领域中具备哪些专业能力(例如熟悉 SEO 操作,且会使用相关工具)。
问题解决能力
能洞察、分析问题,并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对,并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法,且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序,有效运用时间,准时完成工作内容。
团队合作能力
具有向心力与团队责任感,愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展,有效引领团队采取行动,达成共同目标。
一年內
Operation Manager Associate
Logo of EasyClean.
EasyClean
2019 ~ 现在
Taiwan
专业背景
目前状态
待业中
求职阶段
专业
产品经理
产业
工作年资
1 到 2 年
管理经历
我有管理 1~5 人的经验
技能
Word
Excel
Project Management
Comprehensive
Data Research & analysis
语言能力
English
专业
Chinese
母语或双语
Japanese
初阶
求职偏好
希望获得的职位
Operation Manager Associate
预期工作模式
全职
期望的工作地点
台灣台北, 新加坡, New York, NY, USA
远端工作意愿
对远端工作有兴趣
接案服务
学历
学校
Coursera
主修科系
Google Project Management Certificate
列印

Kris Chiu

  • 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
  • Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.

  Taiwan      

Working Experience

Operation Manager  •  EasyClean

July 2019 - Present

EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.

Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.

Project Management:

  • Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
    • Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
  • Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
  • Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.

Business Development

  • International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
    • Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
  • Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
  • Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.

Market Research Intern  •  EasyClean

January 2019 - July 2019

Key Responsibilities: Generate market reports and marketing advice.

Marketing communication strategy & operation

  • Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
  • Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
  • Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.

Market Research

  • International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
    • Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).

Designer Assistant  •  Taipei Fashion Week

December 2018 - December 2018

  • Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
  • Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.

Education

2021 - 2021

Coursera

Google Project Management Certificate

2017 - 2018

University of Connecticut

Business Administration, Theatre

2014 - 2017

EF Academy,  New 

Business Administration & Management, Theatre

Skills


  • Project Management
  • Data Research & analysis
  • Word, Excel, PowerPoint
  • Comprehensive

Language


  • English — Professional
  • Mandarin — Mother Tongue
  • Taiwanese — Mother Tongue
  • Japanese — Beginner
简历
个人档案

Kris Chiu

  • 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
  • Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.

  Taiwan      

Working Experience

Operation Manager  •  EasyClean

July 2019 - Present

EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.

Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.

Project Management:

  • Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
    • Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
  • Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
  • Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.

Business Development

  • International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
    • Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
  • Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
  • Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.

Market Research Intern  •  EasyClean

January 2019 - July 2019

Key Responsibilities: Generate market reports and marketing advice.

Marketing communication strategy & operation

  • Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
  • Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
  • Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.

Market Research

  • International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
    • Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).

Designer Assistant  •  Taipei Fashion Week

December 2018 - December 2018

  • Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
  • Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.

Education

2021 - 2021

Coursera

Google Project Management Certificate

2017 - 2018

University of Connecticut

Business Administration, Theatre

2014 - 2017

EF Academy,  New 

Business Administration & Management, Theatre

Skills


  • Project Management
  • Data Research & analysis
  • Word, Excel, PowerPoint
  • Comprehensive

Language


  • English — Professional
  • Mandarin — Mother Tongue
  • Taiwanese — Mother Tongue
  • Japanese — Beginner