CakeResume 找人才
进阶搜寻
On
4 到 6 年
6 到 10 年
10 到 15 年
15 年以上
曾任
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
一個月內
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
University of Brawijaya
・
Computer Science
曾任
Product Designer @Freelance2023 ~ 现在
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UI/UX Designer / Product Designer
一個月內
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
Brigham Young University - Hawaii
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Communications, Digital Humanities , International Cultural Studies 
Product Developer @Sararose International Inc2020 ~ 现在
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Product/Project Manager
一個月內
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
華梵大學
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外國語文學系
一個月內
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
曾任
Head of Business Operations @51Talk2022 ~ 2024
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Business Development, Product Manager, Project Management, Business Operations, Process Design
一個月內
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
6 到 10 年
City University of Hong Kong
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MarketingSustaining/NPI Engineering Program Manager @Foxconn Industrial Internet2022 ~ 现在
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Product Manager/ Program Manager
一個月內
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
Tsinghua University (北京)清華大學
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International Master of Business Administration (IMBA)Service Manager @Geekplus International Co. Ltd2020 ~ 现在
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COO or Head of Operations or Head of Sales/Business Development
一個月內
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
10 到 15 年
Hong Kong Polytechnic University
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Bsc Hon Hotel Management
Procurement/Sales Engineer @Roresin Corp2017 ~ 现在
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Procurement/Sales Engineer
一個月內
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
就职中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
銘傳大學 Ming Chuan University
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Business Administration
曾任
Senior Marketing Specialist @ASUS Cloud Corporation2017 ~ 2023
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行銷企劃專員
一個月內
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
待业中
・
正在积极求职中
全职 / 对远端工作有兴趣
4 到 6 年
National Kaohsiung First University of Science and Technology
・
Applied English
一個月內
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
就学中
・
正在积极求职中
全职 / 暂不考虑远端工作
4 到 6 年
Yuan Ze University
・
Applied Linguistics最轻量、快速的招募方案，数百家企业的选择
搜寻简历，主动联系求职者，提升招募效率。
- 浏览所有搜寻结果
- 每日可无限次数开启陌生对话
- 搜尋僅開放付費企業檢視的简历
- 检视使用者信箱 & 电话
搜寻技巧
1
Search a precise keyword combination
senior backend php
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
职场能力评价定义
专业技能
该领域中具备哪些专业能力（例如熟悉 SEO 操作，且会使用相关工具）。
问题解决能力
能洞察、分析问题，并拟定方案有效解决问题。
变通能力
遇到突发事件能冷静应对，并随时调整专案、客户、技术的相对优先序。
沟通能力
有效传达个人想法，且愿意倾听他人意见并给予反馈。
时间管理能力
了解工作项目的优先顺序，有效运用时间，准时完成工作内容。
团队合作能力
具有向心力与团队责任感，愿意倾听他人意见并主动沟通协调。
领导力
专注于团队发展，有效引领团队采取行动，达成共同目标。
专业背景
目前状态
待业中
求职阶段
专业
产品经理
产业
工作年资
1 到 2 年
管理经历
我有管理 1～5 人的经验
技能
语言能力
English
・
专业
Chinese
・
母语或双语
Japanese
・
初阶
求职偏好
希望获得的职位
Operation Manager Associate
预期工作模式
全职
期望的工作地点
台灣台北, 新加坡, New York, NY, USA
远端工作意愿
对远端工作有兴趣
接案服务
否
学历
学校
Coursera
主修科系
Google Project Management Certificate
Kris Chiu
- 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
- Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.
Working Experience
Operation Manager • EasyClean
July 2019 - Present
EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.
Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.
Project Management:
- Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
- Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
- Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
- Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.
Business Development
- International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
- Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
- Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
- Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.
Market Research Intern • EasyClean
January 2019 - July 2019
Key Responsibilities: Generate market reports and marketing advice.
Marketing communication strategy & operation
- Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
- Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
- Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.
Market Research
- International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
- Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).
Designer Assistant • Taipei Fashion Week
December 2018 - December 2018
- Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
- Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.
Education
2021 - 2021
Coursera
Google Project Management Certificate
2017 - 2018
University of Connecticut
Business Administration, Theatre
2014 - 2017
EF Academy, New
Business Administration & Management, Theatre
Skills
- Project Management
- Data Research & analysis
- Word, Excel, PowerPoint
- Comprehensive
Language
- English — Professional
- Mandarin — Mother Tongue
- Taiwanese — Mother Tongue
- Japanese — Beginner
Kris Chiu
- 2 Years of Operation Management Experience and 1 year of digital marketing experience, including product launching, digital transformation, and international market development & research.
- Familiar with project managing, e-commerce, ERP & CRM launching, data-driven & agile operating, digital marketing, and community managing.
Working Experience
Operation Manager • EasyClean
July 2019 - Present
EasyClean is a leading cleaning electronics manufacturer/brand in Taiwan. As an early employee, I was able to work with cross-function teams, further be responsible for/initiate more projects, and interact with international partners.
Key Responsibilities: Operation project management, market strategy planning, communicating with cross-functional team members, and unfamiliar problem-solving.
Project Management:
- Improve operation workflow: Improve through UX research and the implementation of SSOT (Single source of truth) in the maintenance department.
- Result: reduce up to 30% of the float (slack) in product maintenance workflow, and increase 12% customer satisfaction.
- Project plan create and monitor: Responsible for creating operation project plans (SoWs) and monitoring resources to complete operation projects.
- Data/system integration: Responsible for monitoring and integrating international expansion project data into CRM (customer relationship management) and ERP (Enterprise Resource Planning) systems, generating results and advice for sales teams, further assisting B2B deals and optimize projects outcomes.
Business Development
- International market expansion project: Select and target opportunities by optimizing resources using MECE and other methodologies.
- Result: Gain an additional 500k revenue and 2 high-quality local distribution channels within 1 year as the result.
- Project Demonstration: Demonstrate operation analysis and best practices for staff and product advice to potential customers at the senior level.
- Flexibility: Business travel to SZ China, Germany, and the Netherland for international operation expansion and targeted potential market research.
Market Research Intern • EasyClean
January 2019 - July 2019
Key Responsibilities: Generate market reports and marketing advice.
Marketing communication strategy & operation
- Strategy: Create a target-driven Marcom strategy, according to the product-market cycle and other influential factors. Organic impressions grew 55% within 3 months.
- Operation: Generate social media content and cooperate with visual content designers. Also responsible for managing several international exhibitions in pet & maternity markets.
- Information Architecture & content organization: Design Chatbox & official website, decrease customer service waiting time by 70%, and increase 300% organic official website traffic.
Market Research
- International Market Research: Filter international potential market by using MECE, 7Ps frameworks, and other second data to filter the markets with the best product/market fits.
- Result: Accelerate potential market decision-making process (from 3 months to 3 weeks, saving 100+ man-day).
Designer Assistant • Taipei Fashion Week
December 2018 - December 2018
- Interpreter for Fashion Designers and governors: Provide interpreter service during important private conversations for Designers and Governors.
- Personal Assistant for Designer: Assistant of world-class fashion Designer, Mr. Malan Breton.
Education
2021 - 2021
Coursera
Google Project Management Certificate
2017 - 2018
University of Connecticut
Business Administration, Theatre
2014 - 2017
EF Academy, New
Business Administration & Management, Theatre
Skills
- Project Management
- Data Research & analysis
- Word, Excel, PowerPoint
- Comprehensive
Language
- English — Professional
- Mandarin — Mother Tongue
- Taiwanese — Mother Tongue
- Japanese — Beginner