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4-6 năm
6-10 năm
10-15 năm
Hơn 15 năm
Avatar of Lisa Hergenrader.
Avatar of Lisa Hergenrader.
Past
Senior Group Travel Consultant @BCD Meetings & Events (Sabre, Concur & Cliqbooks)
2017 ~ 2021
Senior Corporate Travel Counselor
Hơn một năm
Lisa Hergenrader Senior Group Travel Consultant Santa Clara, CA 95054, USA [email protected] | Cellular:Travel Industry Professional Specializing in Group & Corporate Travel Consultation. An organized professional combining nearly 28 years of Executive Level Group and Corporate Travel Consultation including VIP, Domestic and International reservations. An affective travel agent with excellent interpersonal and communication skills, strong organized travel planning and Go-To qualities. Consistently successful in meeting and exceeding goals, identifying and averting travel issues while consistently maintaining alliances and business partnering relationships. A flexible employee possessing the ability to work under
Events Coordination
Group Management
Travel Coordination
Thất nghiệp
Full-time / Chỉ làm việc từ xa
Hơn 15 năm
SST, Seattle School of Travel
Avatar of the user.
Avatar of the user.
Senior Executive Secretary @Nasir Omran Company
2013 ~ Hiện tại
Hơn một năm
word
powerpoint
english
Full-time / Không quan tâm đến làm việc từ xa
10-15 năm
PNU University
English Translation
Avatar of 楊謦綾.
Avatar of 楊謦綾.
產品企劃主任 @雄獅旅遊 主題旅遊部 人文藝術組/鐵道旅遊組
2016 ~ Hiện tại
產品企劃
Trong vòng sáu tháng
楊謦綾 Yang Ching Ling Supervisor, Rail Tour Sec., Themed Travel, Lion Travel Experienced practitioner in the tourist industry to help business growth, leading end-to-end travel product management, from product design and budget control to strategic partnership and business development. | [email protected] Experience AprJAN 2022 Product Manager, Themed Travel, Lion Travel Taiwan Before 2020 APR -Support the operation of high-quality outbound tourist products, including transportation, accommodation, tour leader arrangement, and the activities during the trips for Lion Travel's global-based market. -Coordination: Work closely with various functions in the
Word
PowerPoint
Excel
Đã có việc làm
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
國立台灣師範大學
歐洲文化與觀光研究所
Avatar of the user.
Avatar of the user.
Past
Corporate Sales Manager @Corinthia Hotel Budapest
2013 ~ 2016
Sales Manager
Hơn một năm
Microsoft Office
Sales Management
Process Optimization
Thất nghiệp
Full-time / Quan tâm đến làm việc từ xa
10-15 năm
Eötvös Loránd University
English-Media Studies
Avatar of 李儀 YI LI.
Avatar of 李儀 YI LI.
Past
Founder and main photographer @Bigthx Studio
2023 ~ Hiện tại
攝影師/攝影助理
Trong vòng một tháng
李儀 YI LI With a photography background spanning five years, I have experience in various areas. In terms of freelance work, I was invited by my university professor, Artist Kristy Chu, to travel to Suzhou and Shenzhen, China, where I was responsible for capturing the exhibition record of Professor Chu's solo show. Subsequently, I made multiple trips to indigenous tribes in Taitung, collaborating with a marketing company to photograph in-depth travel itineraries. I have also taken on projects such as personal branding photography, maternity portraits, and various portrait sessions. In a full-time
Photoshop
Lightroom Classic
Premiere Pro
Thất nghiệp
Sẵn sàng phỏng vấn
Part-time / Quan tâm đến làm việc từ xa
4-6 năm
Shih Chien University
Design and Visual Communications, General
Avatar of Sinta Mayland.
Avatar of Sinta Mayland.
Past
PA to GM @Rama Beach Resort & Villas
2014 ~ 2020
Administration Staff, Secretary, Customer Relationship Management,
Trong vòng hai tháng
. And the other great opportunities that i got from this company were trained in a good leadership, business development, telemarketing, hotel operational, and pay attention to details. Work Experience PA to GM • Rama Beach Resort & Villas AugustFebruary 2020 | Badung, Bali Responsible: * Making GM agenda * Handling GM transportation and travel accommodation * Doing email correspondence to GM relation, company's partner, sister company, stakeholders and colleagues * Able to assist all departments concern to GM * Taking minutes in every single meeting * Accompanying GM for general inspection and making notes to all departments concerned for further follow up. * Arranging schedule and
Word
Excel
Microsoft Office
Thất nghiệp
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
University of STKIP
English for education
Avatar of Amanda Lai.
Avatar of Amanda Lai.
Past
IVS Crypto Event Consultant @Infinity Ventures Crypto (IVC)
2023 ~ 2023
Trong vòng hai tháng
the largest startup and crypto conference - IVS Crypto , from concept to reality. Spearheaded the creation of a comprehensive conference package deck and executed successful event fundraising meetings. Tailored bespoke conference packages to exceed sponsors' expectations, facilitating their entry into the Asian market. Oversaw all behind-the-scenes coordination, provided VIP care, and ensured on-site stage support. Hosted and organized a prestigious VC dinner at Heian Jingu Event Hall, attracting 100 attendees. Assiduously managed agreements, invoices, and payments. Streamlined office procurement procedures, significantly enhancing administrative efficiency. Developed and finalized business travel guidelines and
Communication
Event Planning & Management
Community Engagement
Thất nghiệp
Sẵn sàng phỏng vấn
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
Ming Chuan University
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
TrendMicro @ Human Resources Specialist
Human Resources
Trong vòng một tháng
Word
PowerPoint
Recruiting
Full-time / Quan tâm đến làm việc từ xa
6-10 năm
Chinese Culture University
Department of Labor Relations
Avatar of Khánh Ly.
Avatar of Khánh Ly.
Key Account Management @UrBox - Digital Rewards & Loyalty Solution
2023 ~ 2023
Key Account Management / Business Develepment / Marketing / Business analyst
Trong vòng một năm
I believe to be well in account management. Please don't hesitate to contact me if you have any inquiries or relevant opportunities . Work Experience Key Account Management • UrBox - Digital Rewards & Loyalty Solution MarchCurrent Developing and implementing strategic plans to manage and grow accounts. Project management and coordination of Outsource line, work closely and provide solutions with key accounts: Samsung, Oppo, Mastercard, JCB, Manulife.... Manage and track customer interaction and transactional information in the CRM system. Analyze and evaluate the market, competitors to initiate proposals for new product & new business model development
Word
PowerPoint
Google Drive
Đã có việc làm
Full-time / Quan tâm đến làm việc từ xa
4-6 năm
Hanoi Open University
Tourism
Avatar of Natalia Ining Retnani.
Avatar of Natalia Ining Retnani.
Secretary to CEO @PT Inti Artistika Solusitama (Inarts)
2010 ~ Hiện tại
Operations Manager / Team Leader
Trong vòng hai tháng
reports, and documents. Set up and maintain a filing and documenting system. Prepare a Service Agreement for business cooperation requirements and maintain the payment schedule based on the agreement. Communicate verbally and in writing to answer inquiries and provide information. Organize and maintain superiors’ daily schedules and appointments. Handle all business travel, including visa applications, tickets, hotels, logistics, & other accommodation arrangements. Handle superiors’ personal necessities, such as immigration availability and validity documents, apartment rental agreements and payments, car services, banking transactions, credit card billing, personal travel, all reimbursements based on company...
Canva
PowerPoint
Word
Đã có việc làm
Part-time / Chỉ làm việc từ xa
Hơn 15 năm
Universitas Katolik Widya Mandala Surabaya
Teacher and Science Education Faculty

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Leadership
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Hơn một năm
Customer Success Associate Manager
Snapask 知之有限公司
2021 ~ Hiện tại
台灣台北市
Professional Background
Tình trạng hiện tại
Đã có việc làm
Tiến trình tìm việc
Professions
Giám đốc chăm sóc khách hàng
Fields of Employment
Phần mềm
Kinh nghiệm làm việc
6-10 năm kinh nghiệm làm việc (4-6 năm liên quan)
Management
I've had experience in managing 1-5 nhân viên
Kỹ năng
project management
analytical skills
Customer Service
Customer Success
Communication Skills
Coordination
forecasting
google drive
Office software
Slack
Asana
Ngôn ngữ
English
Chuyên nghiệp
Chinese
Bản địa hoặc song ngữ
Job search preferences
Vị trí
Customer Care, Customer Success, Account Management
Loại hình công việc
Full-time
Địa điểm
Taipei City, 台灣
Làm việc từ xa
Quan tâm đến làm việc từ xa
Freelance
Không.
Học vấn
Trường học
Shih Hsin University
Chuyên ngành
B.A. in English Literature
In
Rbyejtyegvszh7rhd94h

Kurt Chien

先前分別在跨國網路公司負責台灣客戶開發與經營以及在新創軟體公司負責客戶端上線流程專案以及用戶端技術服務支援之客戶服務。具備對客戶成功,銷售與客戶支援等相關領域的經驗。


Customer Care, Customer Success, Account Management
城市,TW
[email protected]

工作經歷

Escapex Limited, Customer Care Manager, Jun 2018 ~ Feb 2020

- Handling customer care cross-platform inbounds Uservoice by cooperating with tech team to solve issues raise by customers and provide accurate and timely response. On monthly basis, consolidate and analyze issues collected for feature/product development purpose.
- FAQ content management and respond to user reviews on both Apple Store and Play Store. FAQ content including newly added features updates and regular adjustment based on inbound trends to ensure FAQ quality and improve user experience.
- Liaising with sales teams in Los Angeles, Thailand, Brazil and India as well as app development team in Taipei to identify and resolve technical issues and ensure that project deadlines are met. As a result of my implementation of Asana as a work management platform for hosting projects involving US Team and APAC Team, several projects have been successfully completed in a timely manner and miscommunications and errors have been vastly reduced.
- Creating and maintaining web sign-up process allowing customers to complete signup and providing information required for the creation of personalized apps in both iOS and Android operating systems.
- Tracking and analyzing data of the sign-up and implementation processes of new apps to identify directions for streamlining and refining work flow. Improvements initiated and implemented by me have resulted in a 35% reduction in time required for end to end process since product roll-out in August 2018.

Hong Kong Tourism Board, Trade Marketing Executive, Aug 2017 ~ Jan 2018

- Researched local travel industry trend and market intelligence on monthly basis to report to HQ in Hong Kong for forecasting and future quarter business planning.
- Worked with local major travel agencies on promoting MICE group to Hong Kong, hosted workshops to promote up To TILL MICE offering by HKTB.
- Collaborated with major travel agencies and airlines in Taiwan on co-op marketing campaigns to promote attractions, hotels and events in Hong Kong to local market Taiwan . Provided Hong Kong trade partners with local market trend to expand their business outreach in Taiwan market channels.
- Contact window for OTA partners Expedia, Booking.com, KKday, Klook as marketing channel to promote events and reach KPI by exposure measurement

Booking.com B.V, Account Coordinator, Mar 2013 ~ Apr 2017

- Established and maintained relations with existing and prospective partners, managed performance by providing consultation to hotel/B&B partners based on analysis of market trends using data from Insight, resulting in increased performance by all partners.
- Managed cross-office projects and implementations and conducted weekly catch-ups and quarterly meetings with China Operations team leaders to successfully achieve a 100% on-schedule project completion rate.
- Over-achieved acquisition target on most quarters on designated region by cold calls, market visits and workshop hosting. In charge of identifying list of properties to acquire based on demand and estimated value per quarter in second-tier cities.
- Conducted new functions and system trainings to hotel partners and collecting feedbacks and data for product refinement. Work as connectivity expert for Taipei office to collaborate with XML partners to collect and report issues raised by hotel partners.

Kainan University, International Affairs Officer, Jul 2011 ~ Aug 2012

- Administered scholarship and exchange programs for international students and managed sister school related affairs.
- Arranged semester class schedules for all years in coordination with foreign professors and conducted daily inter-office affairs communication.
- Translated unofficial documents for international students from Chinese to English and assisted students with their homework and learning of Chinese.
- Organized events and field trips for international students of the program. End-of-year surveys regularly showed that these events were the highlight for students.

學歷

Shih Hsin University, B.A. in English Literature, 2003 ~ 2008

Resume
Hồ sơ của tôi
Rbyejtyegvszh7rhd94h

Kurt Chien

先前分別在跨國網路公司負責台灣客戶開發與經營以及在新創軟體公司負責客戶端上線流程專案以及用戶端技術服務支援之客戶服務。具備對客戶成功,銷售與客戶支援等相關領域的經驗。


Customer Care, Customer Success, Account Management
城市,TW
[email protected]

工作經歷

Escapex Limited, Customer Care Manager, Jun 2018 ~ Feb 2020

- Handling customer care cross-platform inbounds Uservoice by cooperating with tech team to solve issues raise by customers and provide accurate and timely response. On monthly basis, consolidate and analyze issues collected for feature/product development purpose.
- FAQ content management and respond to user reviews on both Apple Store and Play Store. FAQ content including newly added features updates and regular adjustment based on inbound trends to ensure FAQ quality and improve user experience.
- Liaising with sales teams in Los Angeles, Thailand, Brazil and India as well as app development team in Taipei to identify and resolve technical issues and ensure that project deadlines are met. As a result of my implementation of Asana as a work management platform for hosting projects involving US Team and APAC Team, several projects have been successfully completed in a timely manner and miscommunications and errors have been vastly reduced.
- Creating and maintaining web sign-up process allowing customers to complete signup and providing information required for the creation of personalized apps in both iOS and Android operating systems.
- Tracking and analyzing data of the sign-up and implementation processes of new apps to identify directions for streamlining and refining work flow. Improvements initiated and implemented by me have resulted in a 35% reduction in time required for end to end process since product roll-out in August 2018.

Hong Kong Tourism Board, Trade Marketing Executive, Aug 2017 ~ Jan 2018

- Researched local travel industry trend and market intelligence on monthly basis to report to HQ in Hong Kong for forecasting and future quarter business planning.
- Worked with local major travel agencies on promoting MICE group to Hong Kong, hosted workshops to promote up To TILL MICE offering by HKTB.
- Collaborated with major travel agencies and airlines in Taiwan on co-op marketing campaigns to promote attractions, hotels and events in Hong Kong to local market Taiwan . Provided Hong Kong trade partners with local market trend to expand their business outreach in Taiwan market channels.
- Contact window for OTA partners Expedia, Booking.com, KKday, Klook as marketing channel to promote events and reach KPI by exposure measurement

Booking.com B.V, Account Coordinator, Mar 2013 ~ Apr 2017

- Established and maintained relations with existing and prospective partners, managed performance by providing consultation to hotel/B&B partners based on analysis of market trends using data from Insight, resulting in increased performance by all partners.
- Managed cross-office projects and implementations and conducted weekly catch-ups and quarterly meetings with China Operations team leaders to successfully achieve a 100% on-schedule project completion rate.
- Over-achieved acquisition target on most quarters on designated region by cold calls, market visits and workshop hosting. In charge of identifying list of properties to acquire based on demand and estimated value per quarter in second-tier cities.
- Conducted new functions and system trainings to hotel partners and collecting feedbacks and data for product refinement. Work as connectivity expert for Taipei office to collaborate with XML partners to collect and report issues raised by hotel partners.

Kainan University, International Affairs Officer, Jul 2011 ~ Aug 2012

- Administered scholarship and exchange programs for international students and managed sister school related affairs.
- Arranged semester class schedules for all years in coordination with foreign professors and conducted daily inter-office affairs communication.
- Translated unofficial documents for international students from Chinese to English and assisted students with their homework and learning of Chinese.
- Organized events and field trips for international students of the program. End-of-year surveys regularly showed that these events were the highlight for students.

學歷

Shih Hsin University, B.A. in English Literature, 2003 ~ 2008