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Avatar of Eliot Chen.
Avatar of Eliot Chen.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Past
Customer Service @HIGOGAME PTE LTD
2023 ~ 2023
English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
Within two months
PowerPoint
Excel
Word
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Prima Indonesia
HUMAN RESOURCES MANAGEMENT
Avatar of the user.
Avatar of the user.
Past
Customer Service Representative @GraPARI Telkomsel
2021 ~ 2023
Administration Staff and Customer Service
Within three months
Word
Excel
Microsoft Office
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Universitas Putra Indonesia (UNPI)
Manajemen
Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of the user.
Avatar of the user.
Past
Staff Customer Applications Engineer @MaxLinear
2022 ~ 2023
Staff Engineer
Within one month
C
Python
Linux
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chi Nan University
Computer Science & Information Engineering
Avatar of Tameka Harris.
Avatar of Tameka Harris.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
Business Administration and Management
Avatar of Kumar Divyaprakash.
Avatar of Kumar Divyaprakash.
Regional Key Account Manager SaaS & - West India @Work Store Limited
2023 ~ Present
Area sales manager & Regional sales manager Key Account Manager
Within two months
Kumar Divyaprakash Hi, I am Kumar an Experienced Strategic Key Account Manager adept at cultivating relationships with Key Decision Makers and Department Heads within strategic regional accounts. Proven success in developing and implementing effective strategies to expand business and drive revenue growth. A collaborative leader focused on maximizing client satisfaction and fostering long-term partnerships. I've actively pursued various workshops, including those in AI chatbot prompt engineering and LinkedIn lead generation, to enhance my skills for daily work responsibilities. Concurrently, I am enrolled in a 1-year Executive Program at IIM Indore, specializing in Global
Microsoft Office
Excel
Communication
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
ITM Group of Institutions
Marketing
Avatar of John Michael C. Sorbito RN.
Avatar of John Michael C. Sorbito RN.
Past
Assistant Accounting Finance Manager @Vacation Homes 365
2019 ~ Present
Administration Staff and Customer Service
Within one month
John Michael Sorbito RN Versatile and experienced professional with a proven track record of success in customer service, sales, and education. Expertise in building rapport, resolving issues, and achieving sales targets. Passionate about helping others and delivering exceptional results. Bacolod, Negros Occidental, Philippines Work Experience Assistant Accounts and Finance Manager • Vacation Homes 365 JanuaryFebruary 2024 •Manage 60 properties listed through Airbnb, booking.com and VRBO as well. • Manage property listings and pricing include rate adjustment and resolution managements. •Developed and maintained a system for tracking accounts receivable and accounts payable •Handles all Invoicing responsibilities
Microsoft Office
Google Drive
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
Education
Avatar of Md Danish Nasir Shaikh.
Avatar of Md Danish Nasir Shaikh.
Quality Assurance Analyst @Andromeda BPO
2013 ~ 2015
Assistant Manager Training and Quality
Within one month
BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
Commerce
Avatar of Sage Hollingsworth.
Avatar of Sage Hollingsworth.
Past
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
Within one month
Sage Hollingsworth Dedicated professional with almost a decade of experience in providing superior customer service and support within the healthcare industry. Well-versed in scheduling, interaction documentation, and database management functions for streamlined communication. Excels at identifying client needs and concerns to improve overall service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for providing a meaningful impact whenever possibleNew Orleans, Louisiana, USA Sage Hollingsworth | LinkedIn Work History: Escalation Team Specialist Accredo Specialty Pharmacy MarchMarch 2024 • Efficiently processed escalated concerns for
Emotional Intelligence
Case Management
HIPPA
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
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More than one year
Customer support engineer / technical support engineer
ASML: a worldwide manufacturer of lithography systems for the semi conductor industry
2017 ~ 2019
Tainan, East District, Tainan City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Professions
Fields of Employment
Work experience
10-15 years
Management
Skills
8D analysis
python programming
Scikit-Learn
Word
PowerPoint
Excel
word
powerpoint
TCP/IP protocols
SQL Server
Languages
Job search preferences
Positions
Customer Support
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Technical University of Orleans (France)
Major
Applied physics
Print

Laetitia Desnel

Customer support engineer / technical support engineer

  Tainan, East District, Tainan City, Taiwan

> French engineer, been living 15 years in the Netherlands at Eindhoven known for its technical university and its technology park. Currently, living in Tainan, Taiwan to face new challenges in a different cultural background.

> 10 years of experience in the semi- conductor and automation industry
> 10 years experience in technical support whether it's helping a customer setting up his new product at his plant, analyzing a failure on a return product, preventing a future failure by running preventive diagnostics or even contributing into optimizing processes in a fab , always been dedicated to meet customer's product Cycle Time and deliver a suitable, failure free and tailor made product that will last a Lifetime
> Strong team player who believes that shared expertise it's what will make a team successful
> Strong analytical skills and solution driven individual

> I am a curious mind and will always look out there and find ways to improve myself so I started to learn Python for data analysis and will hence learn how to build websites and apps from scratch.

Work Experience

Industrialization Engineer   •  ASML: a worldwide manufacturer of lithography systems for the semi conductor industry

November 2017 - March 2019

Mission of our group : Delivery of Machines to ASML Customers on Time, Target Cost Level and Quality.


Part of my role as a Manufacturing Engineer is to guard the process of building, adjusting and qualifying a NPI (New Product Introduction) type of machine with regards to Cycle Time CT:
- Identify current/former product actual KPI values: Availability, Cycle Time, part failures, errors, downtimes.
- Conduct in a mutli-disciplinary team the FMEA analysis .
- Review design documentations and add -up industrialization requirements.
- Write the impact analysis doc and support the fab with the right tools, building instructions, plant availability, mechanics, product design, knowledge.
- Create blue print in SAP ME for the machine blocks assembling sequence order.
- Write assembling procedures for the factory.
- Provide Knowledge Transfer/Trainings to the factory engineers and operators.
- Create list of required spare parts, tools, sequences for the dedicated product implementation into SAP system.
- Define Safety Stocks for parts.
- Prepare Opera database for retrieving performance data.


Part of my role is to support the factory @proto and pilot phase to ensure the quality of the production process. Also stimulate process improvements and lead risk assessment during the roll-out of a new system.

Support Engineer   •  Faulhaber Drive Systems: a family company headquartered near Stuttgart, Germany. Developing electromechanical miniaturized motion systems.

December 2015 - October 2017


Sales Consulting role where I advise the customer on choosing the best driving system to suit his/her application in the health and beauty sector, bioengineering, automation, robotics and sensors.


Lead on defect management:
- Responsible for the analysis of customer's defective driving systems using the 8D methodology to approach and solve the issue:
- Make up a containment action, then work towards finding the root cause, next perform PCAs i.e rework of defective units, deliver RMA's...
- Support the D&E and Quality team in implementing an action plan but also prevent the re-occurrence of the issue by changing the process parameters, documentation / specification or through tools like control plans or FMEA.


Technical support for the driver/controller platform:
- Give support for the 4 quadrant operating PWM servo controller and 2 quadrant operating speed controller :
Help the customer to set up the servo-motor/controller to match his/her application (commissioning),
troubleshooting mostly involves Ethercat, CAN and serial compatible system bus problems.

Inside Sales Engineer   •   Premier Tech Chronos: a worldwide manufacturer of flexible packing solutions for the industrial automation industry

June 2014 - October 2015

Part of my job consists in writing the quotation / design documentation where all the specifications of the machine including drawing and technical aspects are described.
Part of my job is giving technical support for the installed based machines in the customer production process:
The technical support occurs on line when it involves software issues i.e. inadequate use or misuse of the HMI control panel by the user, an I/O disturbance or a control signal issue through one of the controllers for example.
The technical support is on site when it involves specific hardware issues i.e. broken/defect parts .

Support Engineer   •   Astrata Europe (formerly Qualcomm Business Solutions Europe

January 2007 - May 2014


Technical Support (French, English, Dutch) for truck tracking systems:
Truck tracking systems transmit data to the fleet management software which collects necessary information about the vehicles condition and location: information such as fuel level, cargo temperature, driving style can be tracked but also driver's breaks.


Common issues I had to deal with are back-office software related i.e. router/internet configuration, carrier network unavailability, roaming issues, MSSQL server configuration, host server hiccups. But also hardware related: truck network configuration, power issues in the truck, signal losses, improperly mounted systems.

Education

2000 - 2005

Technical University of Orleans (France)

Applied physics

Skills

Product


  • High -end product (lithography machines, filling machines, miniaturized motions /driving systems, tracking systems, sensors)


  • Software platforms (SAP,  Defect tracking tools like JIRA)
  • Python programming
  • TCP IP network protocol

Language


  • French (native)
  • English (fluent)
  • Dutch (fluent)
  • Chinese (beginner)
Resume
Profile

Laetitia Desnel

Customer support engineer / technical support engineer

  Tainan, East District, Tainan City, Taiwan

> French engineer, been living 15 years in the Netherlands at Eindhoven known for its technical university and its technology park. Currently, living in Tainan, Taiwan to face new challenges in a different cultural background.

> 10 years of experience in the semi- conductor and automation industry
> 10 years experience in technical support whether it's helping a customer setting up his new product at his plant, analyzing a failure on a return product, preventing a future failure by running preventive diagnostics or even contributing into optimizing processes in a fab , always been dedicated to meet customer's product Cycle Time and deliver a suitable, failure free and tailor made product that will last a Lifetime
> Strong team player who believes that shared expertise it's what will make a team successful
> Strong analytical skills and solution driven individual

> I am a curious mind and will always look out there and find ways to improve myself so I started to learn Python for data analysis and will hence learn how to build websites and apps from scratch.

Work Experience

Industrialization Engineer   •  ASML: a worldwide manufacturer of lithography systems for the semi conductor industry

November 2017 - March 2019

Mission of our group : Delivery of Machines to ASML Customers on Time, Target Cost Level and Quality.


Part of my role as a Manufacturing Engineer is to guard the process of building, adjusting and qualifying a NPI (New Product Introduction) type of machine with regards to Cycle Time CT:
- Identify current/former product actual KPI values: Availability, Cycle Time, part failures, errors, downtimes.
- Conduct in a mutli-disciplinary team the FMEA analysis .
- Review design documentations and add -up industrialization requirements.
- Write the impact analysis doc and support the fab with the right tools, building instructions, plant availability, mechanics, product design, knowledge.
- Create blue print in SAP ME for the machine blocks assembling sequence order.
- Write assembling procedures for the factory.
- Provide Knowledge Transfer/Trainings to the factory engineers and operators.
- Create list of required spare parts, tools, sequences for the dedicated product implementation into SAP system.
- Define Safety Stocks for parts.
- Prepare Opera database for retrieving performance data.


Part of my role is to support the factory @proto and pilot phase to ensure the quality of the production process. Also stimulate process improvements and lead risk assessment during the roll-out of a new system.

Support Engineer   •  Faulhaber Drive Systems: a family company headquartered near Stuttgart, Germany. Developing electromechanical miniaturized motion systems.

December 2015 - October 2017


Sales Consulting role where I advise the customer on choosing the best driving system to suit his/her application in the health and beauty sector, bioengineering, automation, robotics and sensors.


Lead on defect management:
- Responsible for the analysis of customer's defective driving systems using the 8D methodology to approach and solve the issue:
- Make up a containment action, then work towards finding the root cause, next perform PCAs i.e rework of defective units, deliver RMA's...
- Support the D&E and Quality team in implementing an action plan but also prevent the re-occurrence of the issue by changing the process parameters, documentation / specification or through tools like control plans or FMEA.


Technical support for the driver/controller platform:
- Give support for the 4 quadrant operating PWM servo controller and 2 quadrant operating speed controller :
Help the customer to set up the servo-motor/controller to match his/her application (commissioning),
troubleshooting mostly involves Ethercat, CAN and serial compatible system bus problems.

Inside Sales Engineer   •   Premier Tech Chronos: a worldwide manufacturer of flexible packing solutions for the industrial automation industry

June 2014 - October 2015

Part of my job consists in writing the quotation / design documentation where all the specifications of the machine including drawing and technical aspects are described.
Part of my job is giving technical support for the installed based machines in the customer production process:
The technical support occurs on line when it involves software issues i.e. inadequate use or misuse of the HMI control panel by the user, an I/O disturbance or a control signal issue through one of the controllers for example.
The technical support is on site when it involves specific hardware issues i.e. broken/defect parts .

Support Engineer   •   Astrata Europe (formerly Qualcomm Business Solutions Europe

January 2007 - May 2014


Technical Support (French, English, Dutch) for truck tracking systems:
Truck tracking systems transmit data to the fleet management software which collects necessary information about the vehicles condition and location: information such as fuel level, cargo temperature, driving style can be tracked but also driver's breaks.


Common issues I had to deal with are back-office software related i.e. router/internet configuration, carrier network unavailability, roaming issues, MSSQL server configuration, host server hiccups. But also hardware related: truck network configuration, power issues in the truck, signal losses, improperly mounted systems.

Education

2000 - 2005

Technical University of Orleans (France)

Applied physics

Skills

Product


  • High -end product (lithography machines, filling machines, miniaturized motions /driving systems, tracking systems, sensors)


  • Software platforms (SAP,  Defect tracking tools like JIRA)
  • Python programming
  • TCP IP network protocol

Language


  • French (native)
  • English (fluent)
  • Dutch (fluent)
  • Chinese (beginner)