Douglas Yin, Tsung Wen 10+ years experience in Corp strategy & User Operations Expert in B2C Service Planning Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency. Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success. Taiwan https://www.linkedin.com/in/douglasyin/ EXPRIENCE Head of Operation, Taiwan 51Talk Online Education Group NovApr 2024 Taipei, Taiwan Reason of leaving: Company operational and regulatory issues. As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would

路架構規劃。 代表專案： 功學社樂器全台門市 VPN 服務建置(集團年度優良專案)。 岳豐科技 (TW台灣、美國、中國三地 VPN 服務建置。 學歷 實踐大學（Shih Chien University） 資管德明財經科技大學 企管技能 Project Management Agile Project Management Scrum Master Jira . Scrum . Agile Flow Chart wireframe Mockup Xmind Drawio UI/UX PMP Certification 語言 English — 初階

王柏憲 Mark PM 產品經理 | PMP 專案管理師 | PD 產品規劃 擁有 Web、APP 等軟體產品規劃和專案管理超過 6 年以上經歷。在過去職涯裡，我參與了電子製造、第三方支付、電子商務、影音、UGC 平台以及醫療照護等多個領域的專案，以團隊的協作者或領導者的身分

資源調度與整合，並達成共識 → 充分發揮解決問題的能力，協助開發團隊移除過程中遇到的障礙，達成目標 具備能力： 1. Product Management 2. Project Management 3. Scrum 4. Agile Project Management 5. Objectives and Key Results (OKRs) 6. Team Leadership 7. Problem Solving 指標性成就： 1. 截至 Q3 累計總營收已超越去年全年

Samantha Jae Lipit Certified Professional Scrum Master and IT Business System Analyst with 10 years of experience driving successful software development projects. Proven ability to bridge the gap between business and IT through expertise in business process analysis, product development across various SDLC methodologies (Agile-Scrum, SAFe, Waterfall), project management, technical writing, and manual testing. Skilled in event organization. Taipei, Taiwan Work Experience IT Consultant • Global IT Connections MarchApril 2024 Roles: BUSINESS ANALYST Provided expertise in the following areas: • Business Process Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service

的成績。 - 累積半年電話客服經驗後，經主管推薦挑戰服務難度較高的線上客服職務。 - 擔任Mentor協助新人旁聽學習、提問，並快速適應新環境。 學歷Fu Jen Catholic University 企業管理學系Tamkang University 企業管理學系 技能 Digital Marketing Data Analysis Product & Project Management Problem Solving Skills Communication Skills 語言 Chinese — 母語或雙語 English — 中階