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On
4-6 years
6-10 years
10-15 years
More than 15 years
Taipei City, Taiwan
Media Planning Assistant Manager @DAC_台灣迪艾思股份有限公司2023 ~ Present
・
Account Manager
Within one month
Employed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
National Taiwan University
・
Bachelor
產品總監 @禾亞數位科技股份有限公司2022 ~ Present
・
Product manager, Senior Product Manager, Product Director
Within one month
.wixsite.com/profile Skill Product Planning Strategy and roadmap Business model analysis User research Data insight analysis Product prototyping Product Development Backlog prioritization Metrics definition and tracking Minimum Viable Product PRD and business flow design Research on technical documentation Project Management Team leadership Organizational workflow Agile methodology Cross-Functional collaboration Schedule, Cost, and Risk management Work Experience Group Product Manager HOYA BIT Ltd. | JulPresent Responsibilities Organize and drive product strategy, roadmaps, and milestones to achieve long-term goals. Iterate on web, Android, and iOS multi-platform products through research and data analysis. Conduct research
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立台灣科技大學 National Taiwan University of Science and Technology
・
電機工程系Past
Senior Firmware Engineer @Artesyn Embedded Technologies2019 ~ 2022
・
韌體工程師/軟體工程師/控制工程師/演算法工程師/
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
日本電氣通信大學 The University of Electro-Communications (UEC)
・
Robotics EngineeringSenior Global Business Development Manager @Yoka Games2023 ~ Present
・
Senior Business Development Manager
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
文藻外語大學 Wenzao Ursuline University of Languages
・
Spanish
Assistant Customer Service Manager @Lalamove小蜂鳥國際物流有限公司2022 ~ Present
・
Customer Service Manager
Within one month
Lauren Liu 🤝🏻 | Cross-Functional Collaboration 🎯 | Performance Management & Analytics 🚀 | Process Enhancement & Optimization 📅 | Resource Allocation & Workforce Planning 📈 | Data Analysis & Insights Utilization Taipei City, Taiwan Event Bangkok Cross Functional Summit Global CX summit in Bangkok. HK/SG/MY/PH/VN/TH/IN/BD/BR/MX Group & Market Sharing Beach Cleaning Event I volunteered for a company-sponsored beach cleaning event aimed at environmental protection. Work Experience AprPresent Assistant Customer Service Manager Lalamove # Foster positive teamwork and growth in a collaborative environment. # Collaborate across
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Providence University
・
Mass Communication
Offline
Offline
Past
Product Operation Manager @Digital Forest Technologies2021 ~ 2023
・
Project Manager, Product Operations, Product Support, Program Manager, Customer Success Manager, Business Analyst
Within one month
Jessica Chang Product Operations Manager Taipei City, Taiwan I have 6+ years of experience working in the gaming industry and a total of 8+ years of experience working with software products. I acquired good skills in cross-functional and cross-national collaboration through experiences working directly with software engineers, first-line customer support, account managers, product owners, project stakeholders, marketing teams, designers, etc. I love to observe and also enjoy analyzing problems with my logical thinking. At the same time, I am a detail-oriented person who is very good at organizing complex information and
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
International Trade Institute, TAITRA
・
Full time trainee at International Business Program
Account Manager, North Asia @Deel2023 ~ Present
・
Business Development or Key Account Management or Client Acquisition or bundled in.
Within one month
Leadership & Training: Onboarded and trained 3 new Sales Development Representatives (SDRs) in the ANZ and NASIA regions, stepping up as acting team lead for a full quarter due to leadership adjustments. Hosted 2 sales enablement sessions, demonstrating leadership and a commitment to team development. Acting Team Lead: Assumed the role of acting team lead for a full quarter amidst leadership changes, providing guidance and stability, and driving team performance during a period of transition. Cross-functional collaboration: Served as a vital link among sales, marketing, and product teams, fostering aligned strategies and communication, th...
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Chengchi University
・
Finance
Software Engineer @方見科技2023 ~ Present
・
Firmware Engineer, Firmware Developer, Embedded Software Engineer
Within one month
based on comprehensive verification results. Transformed Matlab scripts into a Python GUI, enhancing user interaction and accessibility while maintaining the integrity of the original functionalities. Engineering Section Manager (Guangzhou & Taiwan) HONG KONG TYRAFOS TECHNOLOGIES CO., LTD. TAIWAN BRANCH • AprApr 2023 Led a 4-member team in cross-functional collaborations with various departments including Analog/Digital, Application Engineering (AE), and Algorithm teams to develop a range of image-related products such as HID barcode scanners, fingerprint door lock modules, and PPG signal detection systems. Implemented the integration of DVS sensors using Cypress FX3, achieving video
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
中原大學
・
電機工程
Technical Lead @Red Cypress Technologies2020 ~ Present
・
Senior Software Engineer, Lead Software Engineer, Software Architect, Software Development Engineer in Test
Within six months
Jason Chen 於Red Cypress Technologies擔任Technical Lead，專精於深入研究底層模組，包含渲染管線，並提供專案客製化修改，提升團隊跨部門協作表現、專案穩定性、整體開發效率優化以及執行時期效率最佳化。 精於開發自動化工具以順暢連接美術與程式團隊工作流程，並導入
Employed
Full-time / Interested in working remotely
10-15 years
National Cheng Kung University
・
Mechanical Engineering
Past
Innovation and R&D Management class apprentice @台灣大學 進修推廣學院2022 ~ 2022
・
Project Manager
Within six months
Home automation (Sustain) 7. Hydroponic growth system (NPI & Sustain) 工作經歷 Career transition MayPresent · 1 year 5 months Completed the Innovation and R&D Management course at the National Taiwan University Extension College. Skills honed: product strategy and lifecycle management and proficiency in project coordination and cross-functional collaboration. Proposed Optimization of POS Systems Based on Practical Experience as a Part-Time Bookstore Sales Assistant. To enhance user satisfaction and operational efficiency. Demonstrated innovative thinking through UI/UX planning and wireframing.Focus on streamlining the customer checkout experience. Commitment to
Unemployed
Full-time / Not interested in working remotely
4-6 years
St. John's University
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
Product Operations Manager
Digital Forest Technologies
・
2021 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project Manager, Project / Product Management, CS Advisor
Fields of Employment
Software, SaaS / Cloud Services, Games
Work experience
6-10 years work experience (4-6 years relevant)
Management
None
Skills
Languages
Chinese
・
Native or Bilingual
English
・
Professional
Job search preferences
Positions
Project Manager, Product Operations, Product Support, Program Manager, Customer Success Manager, Business Analyst
Job types
Full-time
Locations
Taipei, 台灣, New Taipei City, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
International Trade Institute, TAITRA
Major
Full time trainee at International Business Program
Jessica Chang
Product Operations Manager
Taipei City, Taiwan
I have 6+ years of experience working in the gaming industry and a total of 8+ years of experience working with software products.
I acquired good skills in cross-functional and cross-national collaboration through experiences working directly with software engineers, first-line customer support, account managers, product owners, project stakeholders, marketing teams, designers, etc.
I love to observe and also enjoy analyzing problems with my logical thinking. At the same time, I am a detail-oriented person who is very good at organizing complex information and turning it into easy-to-understand communication materials.
Experience
Products Operations Manager • Digital Forest Technologies
July 2021 - November 2023
Skills: project management, product release, cross-national cooperation, presentation
- Established standard guidelines with flowcharts and templates as a cohesive framework for internal cross-functional teams, reducing customer announcement process lead time by 30%.
- Led an urgent project, building up new servers in just 1/6 of the regular timeline. Successfully launched the service preventing a potential stability crisis during a peak period.
- Tested packet logs directly and organized results into easy-to-understand comparison tables, helping the Product Owner to understand complex technical problems and speed up the decision-making process by 2 weeks.
- Elevated the server stability report to a highly anticipated presentation at the cross-national general managers meeting, by delivering compelling insights backed by persuasive data.
- Managed transition project, organized training and quizzes for the team, driving a smooth shift of business operations to a new subsidiary.
Product Support Coordinator • Digital Forest Technologies
April 2019 - June 2021
Skills: customer service, cross-functional collaboration, documentation, analysis, reporting
- Conducted B2C service support by directly managing 50+ Skype channels, easing the load for the team, and playing a key role in enhancing service efficiency and quality.
- Simplified complex integration processes into streamlined documentation, empowering team members to guide customers through integrations with a clear SOP and know-how.
- Took the lead on revamping the monthly analysis report, reduced the completion time by 60%, as well as elevating the report’s value with more accurate insights.
- Optimized the deployment scheduling process by leveraging various tools, helping the team to reduce daily manual work by 20%, while improving efficiency in cross-functional communication.
Sales and Marketing Specialist • Acacia Company (UNT)
December 2016 - March 2019
Skills: e-commerce webpage management, marketing campaign planning, customer service, Google Analytics, social media management, copywriting
- Led website revamp project, guiding the team to successfully migrate and launch the new website within the specified timeframe.
- Successfully resolved challenging customer delivery issues, receiving acknowledgment and appreciation by a physical letter from the customer.
- Analyzed consumer behaviors in different regions using Tableau, applying insights to campaign planning to achieve business goals in every season.
Overseas Project Coordinator • X-Legend Entertainment
July 2014 - February 2016
Skills: Communication, problem-solving, multi-tasking, cultural awareness, data analysis
- Directed the team in identifying root causes of live issues, delivering optimal solutions to customers promptly, and preventing additional financial losses.
- Led weekly maintenance, ensuring smooth communication and visibility with overseas agents.
- Monitored gameplay trends, and proactively raised potential issues, facilitating early detection and resolution by the team.
Education
National Sun Yat-Sen University
Bachelor of Business Administration, Interdisciplinary Program in Marketing
Jul 2009 - Jun 2013
International Trade Institute, TAITRA
International Business Program, International Marketing
Full-time trainee Jul 2013 - Jun 2014
Licenses & Certifications
Professional Scrum Master I
Scrum.org
September 2023
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
March 2021 - March 2024
Other Certifications
- Excel Power BI 14-Hour Course
Institute for Information Industry, Aug 2020 - Programming Foundations: Databases
LinkedIn, Dec 2019 - Google Analytics Course Completion Certification
National Taiwan University, Feb 2018 - Introduction to Computer Networks
National Tsing Hua University, Jan 2016
Skills
- Cross-functional Collaboration
- Cross-organization Collaboration
- Project Management
- Customer Service
- Tech Release Note Writing
- Presentation Skills
- Product Copywriting
- Marketing Skills
Language
- Mandarin — Native
- English — Professional
- Taiwanese — Basic
Jessica Chang
Product Operations Manager
Taipei City, Taiwan
I have 6+ years of experience working in the gaming industry and a total of 8+ years of experience working with software products.
I acquired good skills in cross-functional and cross-national collaboration through experiences working directly with software engineers, first-line customer support, account managers, product owners, project stakeholders, marketing teams, designers, etc.
I love to observe and also enjoy analyzing problems with my logical thinking. At the same time, I am a detail-oriented person who is very good at organizing complex information and turning it into easy-to-understand communication materials.
Experience
Products Operations Manager • Digital Forest Technologies
July 2021 - November 2023
Skills: project management, product release, cross-national cooperation, presentation
- Established standard guidelines with flowcharts and templates as a cohesive framework for internal cross-functional teams, reducing customer announcement process lead time by 30%.
- Led an urgent project, building up new servers in just 1/6 of the regular timeline. Successfully launched the service preventing a potential stability crisis during a peak period.
- Tested packet logs directly and organized results into easy-to-understand comparison tables, helping the Product Owner to understand complex technical problems and speed up the decision-making process by 2 weeks.
- Elevated the server stability report to a highly anticipated presentation at the cross-national general managers meeting, by delivering compelling insights backed by persuasive data.
- Managed transition project, organized training and quizzes for the team, driving a smooth shift of business operations to a new subsidiary.
Product Support Coordinator • Digital Forest Technologies
April 2019 - June 2021
Skills: customer service, cross-functional collaboration, documentation, analysis, reporting
- Conducted B2C service support by directly managing 50+ Skype channels, easing the load for the team, and playing a key role in enhancing service efficiency and quality.
- Simplified complex integration processes into streamlined documentation, empowering team members to guide customers through integrations with a clear SOP and know-how.
- Took the lead on revamping the monthly analysis report, reduced the completion time by 60%, as well as elevating the report’s value with more accurate insights.
- Optimized the deployment scheduling process by leveraging various tools, helping the team to reduce daily manual work by 20%, while improving efficiency in cross-functional communication.
Sales and Marketing Specialist • Acacia Company (UNT)
December 2016 - March 2019
Skills: e-commerce webpage management, marketing campaign planning, customer service, Google Analytics, social media management, copywriting
- Led website revamp project, guiding the team to successfully migrate and launch the new website within the specified timeframe.
- Successfully resolved challenging customer delivery issues, receiving acknowledgment and appreciation by a physical letter from the customer.
- Analyzed consumer behaviors in different regions using Tableau, applying insights to campaign planning to achieve business goals in every season.
Overseas Project Coordinator • X-Legend Entertainment
July 2014 - February 2016
Skills: Communication, problem-solving, multi-tasking, cultural awareness, data analysis
- Directed the team in identifying root causes of live issues, delivering optimal solutions to customers promptly, and preventing additional financial losses.
- Led weekly maintenance, ensuring smooth communication and visibility with overseas agents.
- Monitored gameplay trends, and proactively raised potential issues, facilitating early detection and resolution by the team.
Education
National Sun Yat-Sen University
Bachelor of Business Administration, Interdisciplinary Program in Marketing
Jul 2009 - Jun 2013
International Trade Institute, TAITRA
International Business Program, International Marketing
Full-time trainee Jul 2013 - Jun 2014
Licenses & Certifications
Professional Scrum Master I
Scrum.org
September 2023
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)
March 2021 - March 2024
Other Certifications
- Excel Power BI 14-Hour Course
Institute for Information Industry, Aug 2020 - Programming Foundations: Databases
LinkedIn, Dec 2019 - Google Analytics Course Completion Certification
National Taiwan University, Feb 2018 - Introduction to Computer Networks
National Tsing Hua University, Jan 2016
Skills
- Cross-functional Collaboration
- Cross-organization Collaboration
- Project Management
- Customer Service
- Tech Release Note Writing
- Presentation Skills
- Product Copywriting
- Marketing Skills
Language
- Mandarin — Native
- English — Professional
- Taiwanese — Basic