site. Created Brew Box, a mobile app to manage home-delivery coffee subscriptions. Created Wayfindr, a mobile app that aids relocators in seamlessly integrating into new areas with features that enhance E-contracts, local navigation, and community connections. Added a scheduling feature to WhatsApp, allowing users to schedule messages and events. Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response

expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Experienced in establishing and leading divisions, managing inventories, and maintaining assets. Proven track record in implementing asset management systems and policies for improved efficiency. Strong background in managing budgets and cost projections. Proficient in IT support, access control, and security systems. Excellent communication and relationship-building skills. Bachelor's degree in Management[email protected] Jakarta Work Experience Facility and Asset Management