Highly and Self-motivated individual who has outstanding customer relationship management skills and exceptional problem solving ability. Devoted in ongoing professional development and strong interests toward Financial sector.
● Frequent client, services consultancy, development and support team communication.
● Analysis of reported issues to define root cause, identify solution and provide resolution.
● Provide accurate problem analysis and information to the Development team, as needed, in order to allow them to correct the software.
● Maintain status of problem resolution and update customer and team lead on resolution status.
● Document identified issues and solutions and ensure adequate internal communication of problem resolutions to enable your team.
● Established strategic roadmap for upcoming mobile applications
● Researched and identified potential customers/users of the application
● Developed and maintained customer relationship
● Researched, composed and prepared background materials for projects
● Assisted in shipments and maintained company inventory database
● Provided required data to various departments as and when required
● Managed inbound and outbound customer inquiries
● Photographed jewelries and embellished images by using Photoshop
University of Texas at Dallas, Naveen Jindal School of Management
●BS of Management Information System GPA: 3.5/4.0
●MS of Information Technology Management GPA: 3.3/4.0
● YongHe Community Space Creative Competition – 2nd Place
● Taipei Startup Weekend - 3rd Place
● MIS Case Competition - Honorable Mention Award
Highly and Self-motivated individual who has outstanding customer relationship management skills and exceptional problem solving ability. Devoted in ongoing professional development and strong interests toward Financial sector.
● Frequent client, services consultancy, development and support team communication.
● Analysis of reported issues to define root cause, identify solution and provide resolution.
● Provide accurate problem analysis and information to the Development team, as needed, in order to allow them to correct the software.
● Maintain status of problem resolution and update customer and team lead on resolution status.
● Document identified issues and solutions and ensure adequate internal communication of problem resolutions to enable your team.
● Established strategic roadmap for upcoming mobile applications
● Researched and identified potential customers/users of the application
● Developed and maintained customer relationship
● Researched, composed and prepared background materials for projects
● Assisted in shipments and maintained company inventory database
● Provided required data to various departments as and when required
● Managed inbound and outbound customer inquiries
● Photographed jewelries and embellished images by using Photoshop
University of Texas at Dallas, Naveen Jindal School of Management
●BS of Management Information System GPA: 3.5/4.0
●MS of Information Technology Management GPA: 3.3/4.0
● YongHe Community Space Creative Competition – 2nd Place
● Taipei Startup Weekend - 3rd Place
● MIS Case Competition - Honorable Mention Award