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Definition of Reputation Credits
Mukesh Prasad
Pune,Maharashtra,India
[email protected]
+91-9742285247/8637326204
http://linkedin.com/in/mukesh-prasad-63546750
- 12 years of experience in consulting, implementation and Operations Support on Telecom OSS and EMS Products.
- Worked extensively as InfoVista and Microfocus Tools Consultant.
- Strong experience in all aspects of IT Infrastructure monitoring including Server, Network, Application Synthetic monitoring and performance reporting.
- Expertise in Transitions, Due Diligence, Monitoring Assessment, Audits and BCP.
- Mentored a team of 40+ people and adept in handling large scale project.
- Supports organization in training, mentoring and competency building.
- An effective communicator with exceptional analytical and interpersonal skills.
- Adept at handling expectation of multiple stakeholders.
- Worked for world’s leading clients like British Telecom, Vodafone, Telstra, Route One, Avon, Novo Nordisk, Michelin, Carrefour, Tower Gate Insurance, Norton Rose Fulbright, Illinois State Toll Highway Authority, Hess Corporation, IDEMIA etc. for their Network Performance Management and Infrastructure monitoring needs fulfillment.
Work Experience
Tech Mahindra Ltd, Solution Lead, July 2019 - Present
Providing consulting, implementation and support services for Microfocus Operations Bridge Suite.Participate in practice level competency building on multiple ITOM,ITSM,APM and Orchestration Products.
Accenture, Senior Operations Support Specialist, June 2017 - July 2019
Worked as Technical Lead and Operations Support Specialist for Accenture Microfocus Tools Platform providing Support to clients onboarded on Accenture DC for their Infrastructure Monitoring requirements.
Hewlett Packard Enterprise, Technology Consultant Specialist, March 2016 - June 2017
Worked as Integration Lead for design,implementation and deployment of HPE APM Solution over Saas for AVON Brazil and Routeone. Also Worked on upgrading existing Unified Service Management Solution for Telstra Australia.
Virtusa Consulting Services,Associate Consultant Specialist, May 2015 - March 2016
Worked as InfoVista Consultant and Implementation lead to deliver Network Performance monitoring solution for Vodafone,United Kingdom
Wipro Infotech, Sr. SI Engineer-EMS, January 2014 - May 2015
Worked as System Integrator to deliver and support Service Assurance stack for Vodafone,India.Delivered EMS solution using HP tools for commercial Tax Department -Gujarat,India.
Tech Mahindra Ltd, Software Engineer,June 2010 - December 2013
Worked as System Integrator and Support Engineer for Service Assurance and Service Fulfillment stack of British Telecommunication.
Sanaka Educational Trust Group Of Institutions, Technical Assistant, October 2009 - June 2010
Worked as Lab Instructor and Pro-term lecturer for Electronics,Electrical & Computer Science Engineering Department.
Education
Bachelor of Technology in Electronics and Instrumentation Engineering, 2004 - 2008
Completed degree in Electronics and Instrumentation Engineering from Haldia Institute of Technology(WBUT).
Certifications
Automation
- Uipath RPA Developer
- BMC Truesight Orchestrator 8.x
IT Service Management
- Servicenow Certified System Administrator
- Microfocus SMAX 310 and 320 (Trained)
Domain
- Dell EMC Information Security & Management v3
- ITIL V4 Foundation
Cloud Technologies
- AWS Certified Solution Architect - Associate
- Aviatrix Certified Multi Cloud Network Engineer
- Azure Fundamental
IT Operations Management
- Microfocus Certified Sitescope Professional
- Microfocus Certified Operations Manager v10.x
- Servicenow Certified Implementation Specialist - Event Management
- BMC Certified Professional on Truesight Operations Management 11.x
Application Performance Monitoring
- Appdynamics Certified Performance Analyst
- Dynatrace Certified Associate
- New Relic Deployment
Skills & Capabilities
Microfocus Operations Bridge Suite
7+ years of Experience of consulting, implementation and Support of Microfocus OBM,Sitescope,NNMi and APM Solution.
IT Operations Management (ITOM)
More than 7 years of consulting, implementation and support experience on Multiple ITOM Products.
InfoVista - Vista Foundation Kit 4.4/4.3/4.0 SP1
6+ Years of Implementation and Support experience of Infovista IP network Performance Management Solution.
Telecom Operations Support System
More than 6 years of exposure to Service Assurance area of Telecom Operations Support System.
Project & People Management
Mentored a team of 40+ people and adept in handling large scale project.
DBMS & Scripting
Basic knowledge of Oracle,MSSQL Server & Postgres Database.
Knowledge of Unix Basic commands and Shell Scripting.
Projects Undertaken
1. Microfocus Tools Deployment & Support
Duration: July 2019 to Present
Clients: IDEMIA, Vodacom South Africa, Solenis and Indian Navy
Company: TechMahindra
Tools: Microfocus Operations Bridge Manager 2020.10,Sitescope 2020.10,Network Node Manager 2019.05,Operations Bridge Reporter 10.50
Database: Microsoft SQL Server, Postgres SQL
Project Description
IDEMIA is a french MNC dealing in identity related security products and services. For monitoring of IDEMIA's infrastructure Microfocus Operations Bridge Suite,NNMi and servicenow as ITSM has been deployed.
Vodacom South Africa is a leading telecom service provider in South Africa Region. For monitoring of their infrastructure Microfoucs Operations Bridge Suite, Network Operations Management Suite and Operations orchestration for automation task has been deployed.
Solenis is an US based manufacturing company using Microfocus Suite for their Infrastructure Monitoring needs.
Roles & Responsibilities
- Provide Technical Consultation, Implementation and administrative support for Microfocus ITOM Suite deployed for Tech Mahindra Clients.
- Translate customer requirements into competitive solution and craft proposal including overall value proposition, technical implementation approach, milestones and timelines.
- Support Transition, Monitoring Assessment, Due Diligence, Audits, Identification of automation scope,
- Upgrades and Vulnerabilities fixing.
- Work closely with implementation Partner and Product Vendor to achieve business outcome.
2. IS Tools – Accenture Microfocus Tools Platform
Duration: June 2017 to July 2019
Client: Shared Support to Multiple clients
Company: Accenture
Tools: Microfocus OMi 10.x,Sitescope 10.x,Network Node Manager 10.x
Database: Microsoft SQL Server, Postgres SQL
Project Description
IS Tools practice in Accenture provides end to end Infrastructure Monitoring Solution to multiple clients spread across geography. Novo Nordisk, Michelin, Carrefour, Tower Gate Insurance, Norton Rose Fulbright, Illinois State Toll Highway Authority, Hess Corporation,Barilla,Coca Cola,Juke Box,Carlsberg etc. are some of the well-known client onboarded to Accenture Tools Platform for monitoring needs.
Roles & Responsibilties
- Lead and mentored a team of 40+ Microfocus Tools SME's to provide Operations Support to 100+ client in shared support Model.
- Ensure Smooth Transition of Solution from Deployment team to Operations Team.
- Support Tools Standardization,Upgrade and Inventory Reconciliations initiatives.
- Develope and maintained courteous and effective working relationships with Client Delivery team,Technical Service Delivery Managers,Deployment team,Ops Architect and other cross functional team.
- Governance and Escalation Management
3. Telstra USM Life Cycle & Microfocus APM Solution Deployment
Duration: March 2016 to June 2017
Client: Telstra, Route One and Avon Brazil
Organization: Hewlett Packard Enterprise
Tools: Microfocus BSM over Saas, Sitescope 10.x,HPE Operations Manager for Unix 9.x, Operations Agent 11.x/12.x,Business Service Management 9.x,Operations Manager i 10.x
Project Description
Telstra USM Life Cycle Project was aimed to migrate traditional OM and BSM Based monitoring solution to contemporary OMi solution. Telstra had 8000+ agents deployed in infrastructure which required upgrade. Operations Manager for Unix and BSM solutions were planned for movement to modern Operations Manager I 10.x.
Microfocus (HPE) had cloud based APM solution. APM Team in Hewlett Packard Enterprise was responsible for implementation, customization, deployment and support of APM solution for the clients opting for HPE BSM cloud Solution. RouteOne and Avon Brazil's Application and backend infrastructure Monitoring needs have been fulfilled using HPE BSM cloud Solution.
Roles & Resonsibilities
- Worked as Technical SME to help Telstra transform legacy HP BSM Solution to contemporary HPE OMi 10 Solution.
- Implemented and delivered synthetic application monitoring Solution and backend component monitoring for Avon Brazil and RouteOne.
- Design, develop and test enhancements and change requests during implementation, migration and maintenance phase.
- Provided inputs to automation team to develop agent Upgrade solution to achieve 8000+ servers agent upgrade.
- Maintenance and Operations Support.
4. Vodafone HYDRA (Magic Platform Transformation)
Duration: May 2015 - March 2016
Client: Vodafone United Kingdom
Organization: Virtusa
Tools: Infovista VFK 4.4
Project Description
This Project was aimed to transform Vodafone UK's exisiting Network and Fault Management Solution to transform from Solar Winds to Infovista PMS Solution and IBM's Netcool Fault Management Suite.
Roles & Responsibilities
- Worked as InfoVista Consultant and Implementation lead to deliver Network Performance monitoring solution for Vodafone,United Kingdom.
- Involve in detailed Requirement Analysis, High Level Design and Low Level Design.
- Training, mentoring and guidance of identified resources for InfoVista Development & Support.
- Implement and own InfoVista Proof of Concept from Design phase to End to End Testing phase.
- Integration of InfoVista with Netcool, Cramer and Vodafone One Portal.
- Maintain regular communication with Business Analyst and QA Tester.
- Worked as InfoVista Developer and Supported PMS Solution for Vodafone India.
- Manage 24*7 operation support for InfoVista PMS Solution. Transformed Vodafone PMS Solution on "WHAT YOU PAY IS WHAT YOU GET" Model.
- Maintain regular communication and relationship with Business Analysts, Solution Architect, Presales and New Product Development Team.
- Prepare documentations like Approach Note, Low Level Design, Test Cases and Test Logs, Engineering Change Request, User Manual for New Products etc.
- Involve in Unit Testing, Integration Testing and User Acceptance Testing to ensure smooth product delivery.
- Lead and delivered EMS solution using HP tools for Commercial Tax Department -Gujarat,India.
- Worked as an Application Support Engineer.
- Handle and resolve the day to day production issues and solving Clarify Cases.
- Involve in development and delivery of Change Requirements as required.
- Detail impact study for any Change Requirements.
- Involve in preparing documents and maintenance related documentations like ECR Documents, Design Documents (LLD).
- Maintain regular communication and relationship with Business Analysts.
- Maintain communication with Testing and QA teams, whenever required.
Mukesh Prasad
Pune,Maharashtra,India
[email protected]
+91-9742285247/8637326204
http://linkedin.com/in/mukesh-prasad-63546750
- 12 years of experience in consulting, implementation and Operations Support on Telecom OSS and EMS Products.
- Worked extensively as InfoVista and Microfocus Tools Consultant.
- Strong experience in all aspects of IT Infrastructure monitoring including Server, Network, Application Synthetic monitoring and performance reporting.
- Expertise in Transitions, Due Diligence, Monitoring Assessment, Audits and BCP.
- Mentored a team of 40+ people and adept in handling large scale project.
- Supports organization in training, mentoring and competency building.
- An effective communicator with exceptional analytical and interpersonal skills.
- Adept at handling expectation of multiple stakeholders.
- Worked for world’s leading clients like British Telecom, Vodafone, Telstra, Route One, Avon, Novo Nordisk, Michelin, Carrefour, Tower Gate Insurance, Norton Rose Fulbright, Illinois State Toll Highway Authority, Hess Corporation, IDEMIA etc. for their Network Performance Management and Infrastructure monitoring needs fulfillment.
Work Experience
Tech Mahindra Ltd, Solution Lead, July 2019 - Present
Providing consulting, implementation and support services for Microfocus Operations Bridge Suite.Participate in practice level competency building on multiple ITOM,ITSM,APM and Orchestration Products.
Accenture, Senior Operations Support Specialist, June 2017 - July 2019
Worked as Technical Lead and Operations Support Specialist for Accenture Microfocus Tools Platform providing Support to clients onboarded on Accenture DC for their Infrastructure Monitoring requirements.
Hewlett Packard Enterprise, Technology Consultant Specialist, March 2016 - June 2017
Worked as Integration Lead for design,implementation and deployment of HPE APM Solution over Saas for AVON Brazil and Routeone. Also Worked on upgrading existing Unified Service Management Solution for Telstra Australia.
Virtusa Consulting Services,Associate Consultant Specialist, May 2015 - March 2016
Worked as InfoVista Consultant and Implementation lead to deliver Network Performance monitoring solution for Vodafone,United Kingdom
Wipro Infotech, Sr. SI Engineer-EMS, January 2014 - May 2015
Worked as System Integrator to deliver and support Service Assurance stack for Vodafone,India.Delivered EMS solution using HP tools for commercial Tax Department -Gujarat,India.
Tech Mahindra Ltd, Software Engineer,June 2010 - December 2013
Worked as System Integrator and Support Engineer for Service Assurance and Service Fulfillment stack of British Telecommunication.
Sanaka Educational Trust Group Of Institutions, Technical Assistant, October 2009 - June 2010
Worked as Lab Instructor and Pro-term lecturer for Electronics,Electrical & Computer Science Engineering Department.
Education
Bachelor of Technology in Electronics and Instrumentation Engineering, 2004 - 2008
Completed degree in Electronics and Instrumentation Engineering from Haldia Institute of Technology(WBUT).
Certifications
Automation
- Uipath RPA Developer
- BMC Truesight Orchestrator 8.x
IT Service Management
- Servicenow Certified System Administrator
- Microfocus SMAX 310 and 320 (Trained)
Domain
- Dell EMC Information Security & Management v3
- ITIL V4 Foundation
Cloud Technologies
- AWS Certified Solution Architect - Associate
- Aviatrix Certified Multi Cloud Network Engineer
- Azure Fundamental
IT Operations Management
- Microfocus Certified Sitescope Professional
- Microfocus Certified Operations Manager v10.x
- Servicenow Certified Implementation Specialist - Event Management
- BMC Certified Professional on Truesight Operations Management 11.x
Application Performance Monitoring
- Appdynamics Certified Performance Analyst
- Dynatrace Certified Associate
- New Relic Deployment
Skills & Capabilities
Microfocus Operations Bridge Suite
7+ years of Experience of consulting, implementation and Support of Microfocus OBM,Sitescope,NNMi and APM Solution.
IT Operations Management (ITOM)
More than 7 years of consulting, implementation and support experience on Multiple ITOM Products.
InfoVista - Vista Foundation Kit 4.4/4.3/4.0 SP1
6+ Years of Implementation and Support experience of Infovista IP network Performance Management Solution.
Telecom Operations Support System
More than 6 years of exposure to Service Assurance area of Telecom Operations Support System.
Project & People Management
Mentored a team of 40+ people and adept in handling large scale project.
DBMS & Scripting
Basic knowledge of Oracle,MSSQL Server & Postgres Database.
Knowledge of Unix Basic commands and Shell Scripting.
Projects Undertaken
1. Microfocus Tools Deployment & Support
Duration: July 2019 to Present
Clients: IDEMIA, Vodacom South Africa, Solenis and Indian Navy
Company: TechMahindra
Tools: Microfocus Operations Bridge Manager 2020.10,Sitescope 2020.10,Network Node Manager 2019.05,Operations Bridge Reporter 10.50
Database: Microsoft SQL Server, Postgres SQL
Project Description
IDEMIA is a french MNC dealing in identity related security products and services. For monitoring of IDEMIA's infrastructure Microfocus Operations Bridge Suite,NNMi and servicenow as ITSM has been deployed.
Vodacom South Africa is a leading telecom service provider in South Africa Region. For monitoring of their infrastructure Microfoucs Operations Bridge Suite, Network Operations Management Suite and Operations orchestration for automation task has been deployed.
Solenis is an US based manufacturing company using Microfocus Suite for their Infrastructure Monitoring needs.
Roles & Responsibilities
- Provide Technical Consultation, Implementation and administrative support for Microfocus ITOM Suite deployed for Tech Mahindra Clients.
- Translate customer requirements into competitive solution and craft proposal including overall value proposition, technical implementation approach, milestones and timelines.
- Support Transition, Monitoring Assessment, Due Diligence, Audits, Identification of automation scope,
- Upgrades and Vulnerabilities fixing.
- Work closely with implementation Partner and Product Vendor to achieve business outcome.
2. IS Tools – Accenture Microfocus Tools Platform
Duration: June 2017 to July 2019
Client: Shared Support to Multiple clients
Company: Accenture
Tools: Microfocus OMi 10.x,Sitescope 10.x,Network Node Manager 10.x
Database: Microsoft SQL Server, Postgres SQL
Project Description
IS Tools practice in Accenture provides end to end Infrastructure Monitoring Solution to multiple clients spread across geography. Novo Nordisk, Michelin, Carrefour, Tower Gate Insurance, Norton Rose Fulbright, Illinois State Toll Highway Authority, Hess Corporation,Barilla,Coca Cola,Juke Box,Carlsberg etc. are some of the well-known client onboarded to Accenture Tools Platform for monitoring needs.
Roles & Responsibilties
- Lead and mentored a team of 40+ Microfocus Tools SME's to provide Operations Support to 100+ client in shared support Model.
- Ensure Smooth Transition of Solution from Deployment team to Operations Team.
- Support Tools Standardization,Upgrade and Inventory Reconciliations initiatives.
- Develope and maintained courteous and effective working relationships with Client Delivery team,Technical Service Delivery Managers,Deployment team,Ops Architect and other cross functional team.
- Governance and Escalation Management
3. Telstra USM Life Cycle & Microfocus APM Solution Deployment
Duration: March 2016 to June 2017
Client: Telstra, Route One and Avon Brazil
Organization: Hewlett Packard Enterprise
Tools: Microfocus BSM over Saas, Sitescope 10.x,HPE Operations Manager for Unix 9.x, Operations Agent 11.x/12.x,Business Service Management 9.x,Operations Manager i 10.x
Project Description
Telstra USM Life Cycle Project was aimed to migrate traditional OM and BSM Based monitoring solution to contemporary OMi solution. Telstra had 8000+ agents deployed in infrastructure which required upgrade. Operations Manager for Unix and BSM solutions were planned for movement to modern Operations Manager I 10.x.
Microfocus (HPE) had cloud based APM solution. APM Team in Hewlett Packard Enterprise was responsible for implementation, customization, deployment and support of APM solution for the clients opting for HPE BSM cloud Solution. RouteOne and Avon Brazil's Application and backend infrastructure Monitoring needs have been fulfilled using HPE BSM cloud Solution.
Roles & Resonsibilities
- Worked as Technical SME to help Telstra transform legacy HP BSM Solution to contemporary HPE OMi 10 Solution.
- Implemented and delivered synthetic application monitoring Solution and backend component monitoring for Avon Brazil and RouteOne.
- Design, develop and test enhancements and change requests during implementation, migration and maintenance phase.
- Provided inputs to automation team to develop agent Upgrade solution to achieve 8000+ servers agent upgrade.
- Maintenance and Operations Support.
4. Vodafone HYDRA (Magic Platform Transformation)
Duration: May 2015 - March 2016
Client: Vodafone United Kingdom
Organization: Virtusa
Tools: Infovista VFK 4.4
Project Description
This Project was aimed to transform Vodafone UK's exisiting Network and Fault Management Solution to transform from Solar Winds to Infovista PMS Solution and IBM's Netcool Fault Management Suite.
Roles & Responsibilities
- Worked as InfoVista Consultant and Implementation lead to deliver Network Performance monitoring solution for Vodafone,United Kingdom.
- Involve in detailed Requirement Analysis, High Level Design and Low Level Design.
- Training, mentoring and guidance of identified resources for InfoVista Development & Support.
- Implement and own InfoVista Proof of Concept from Design phase to End to End Testing phase.
- Integration of InfoVista with Netcool, Cramer and Vodafone One Portal.
- Maintain regular communication with Business Analyst and QA Tester.
- Worked as InfoVista Developer and Supported PMS Solution for Vodafone India.
- Manage 24*7 operation support for InfoVista PMS Solution. Transformed Vodafone PMS Solution on "WHAT YOU PAY IS WHAT YOU GET" Model.
- Maintain regular communication and relationship with Business Analysts, Solution Architect, Presales and New Product Development Team.
- Prepare documentations like Approach Note, Low Level Design, Test Cases and Test Logs, Engineering Change Request, User Manual for New Products etc.
- Involve in Unit Testing, Integration Testing and User Acceptance Testing to ensure smooth product delivery.
- Lead and delivered EMS solution using HP tools for Commercial Tax Department -Gujarat,India.
- Worked as an Application Support Engineer.
- Handle and resolve the day to day production issues and solving Clarify Cases.
- Involve in development and delivery of Change Requirements as required.
- Detail impact study for any Change Requirements.
- Involve in preparing documents and maintenance related documentations like ECR Documents, Design Documents (LLD).
- Maintain regular communication and relationship with Business Analysts.
- Maintain communication with Testing and QA teams, whenever required.