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Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Dalam satu bulan
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
CRM software
Microsoft Office
Zendesk
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
University of Brawijaya
Computer Science
Avatar of 魏文莉 Kallista Wei.
Avatar of 魏文莉 Kallista Wei.
Product Developer @Sararose International Inc
2020 ~ Sekarang
Product/Project Manager
Dalam satu bulan
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Word
Excel
PowerPoint
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
華梵大學
外國語文學系
Avatar of steve pablo.
Dalam satu bulan
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Word
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Avatar of Douglas Yin.
Avatar of Douglas Yin.
Past
Head of Business Operations @51Talk
2022 ~ 2024
Business Development, Product Manager, Project Management, Business Operations, Process Design
Dalam satu bulan
with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning. Start a business MUMUYA Collection Co., Ltd MayOct 2022 Taipei, Taiwan MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume. Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors Managed an eCommerce platform specializing in the sale of toiletries and perfume, offering a diverse range of brands. Oversaw multi-brand retail operations, facilitating customer access to various options, enabling comparison of prices, features, and
Management
Planning
Customer Relationship
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
City University of Hong Kong
Marketing
Avatar of the user.
Avatar of the user.
Past
Customer Operation Specialist @AlfredCamera 阿福管家
2021 ~ 2023
UI/UX Designer / Product Designer
Dalam satu bulan
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
6-10 tahun
Brigham Young University - Hawaii
Communications, Digital Humanities , International Cultural Studies
Avatar of the user.
Avatar of the user.
Sustaining/NPI Engineering Program Manager @Foxconn Industrial Internet
2022 ~ Sekarang
Product Manager/ Program Manager
Dalam satu bulan
Project Management Professional (PMP)
New Product Development Professional (NPDP)
MS project
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Tsinghua University (北京)清華大學
International Master of Business Administration (IMBA)
Avatar of the user.
Avatar of the user.
Service Manager @Geekplus International Co. Ltd
2020 ~ Sekarang
COO or Head of Operations or Head of Sales/Business Development
Dalam satu bulan
Microsoft Office
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
10-15 tahun
Hong Kong Polytechnic University
Bsc Hon Hotel Management
Avatar of Fiora Tsai.
Avatar of Fiora Tsai.
Procurement/Sales Engineer @Roresin Corp
2017 ~ Sekarang
Procurement/Sales Engineer
Dalam satu bulan
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Analysis
Intercultural Communication
Business Administration
Sudah bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
銘傳大學 Ming Chuan University
Business Administration
Avatar of Pan Ping-Han.
Avatar of Pan Ping-Han.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Dalam satu bulan
to 25%; click-through rate from 0.5% to 1%). Senior Customer Support Specialist ASUS Cloud Corporation MarMar 2017 Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating inMonitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services. Provided mentorship to new customer
Data-Driven Marketing
Critical thinking
Handling pressure
Tidak bekerja
Siap untuk wawancara
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
National Kaohsiung First University of Science and Technology
Applied English
Avatar of Tran Buu Buu.
Dalam satu bulan
the SDGs programs. - Developed content and met with key personnel from the networks to provide fast and honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u
Communication
Google Drive
Microsoft Office
Siswa/Mahasiswa
Siap untuk wawancara
Full-time / Tidak tertarik bekerja jarak jauh
4-6 tahun
Yuan Ze University
Applied Linguistics

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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Lebih dari satu tahun
Team Leader
Royal Enfield
2019 ~ 2021
Shiralakoppa, Karnataka 577428, India
Latar Belakang Profesional
Status sekarang
Tahap pencarian kerja
Profesi
Sales Team Lead
Bidang Pekerjaan
Pengalaman Kerja
2-4 tahun
Management
Saya berpengalaman mengelola 5-10 orang
Keterampilan
Adaptability
Ambitious
Practical
Assisted
Adaptable
Ability To Work Under Pressure
Ability To Work In A Team
Customer Relationships
Constructive Feedback
Time Management
Bahasa
English
Profesional
Kannada
Bahasa ibu atau Bilingual
Hindi
Fasih
Urdu
Bahasa ibu atau Bilingual
Arabic
Pemula
Preferensi Pencarian Pekerjaan
Jabatan
Team Leader
Tipe Pekerjaan
Full-time
Lokasi
Bekerja jarak jauh
Tertarik bekerja jarak jauh
Freelance
Pendidikan
Institusi Pendidikan
National Institute Of Information Technology
Jurusan
Computer Programming
Cetak

Musthaq Ahamed

Team Leader

  Shiralakoppa, Karnataka 577428, India 


Career Objective
To secure a challenging position in a reputable organization, to expand my learning, knowledge, and skills and to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

    

Work Experience

September 2019 - October 2021

Team Leader

Royal Enfield

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Submitted reports to senior management to aid in business decision-making and planning.
Monitored sales team performance and provided constructive feedback.
Reported sales data to upper management for review.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Kept detailed track of sales and customer information in company system.
Trained, coached and mentored new sales associates for maximum performance.
Negotiated contracts and sales terms with new and existing clients

September 2018 - September 2019

Sales Executive

Royal Enfield

Sales Executive at Royal Enfield, Shimoga

Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Presented products to clients using dynamic presentations and practical use-case scenarios.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

May 2017 - February 2018

Medical laboratory technician

Life Care Diagnostics

Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injurie s.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Assisted with safe transfusions by conducting tests and completing blood counts.
Set up, maintained and verified sterility of lab equipment and tools.
Analyzed experiment and test results to validate adherence to standards and specifications.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Served customers and followed outlined steps of service.

Education

National Institute Of Information Technology

Computer Programming

2019 - 2019

Gangotri Paramedical Institution

Diploma

2016 - 2019

Govt Junior College

10

2013 - 2014

Skills


  • Adaptability
  • Ambitious
  • Practical
  • Assisted
  • Adaptable
  • Ability To Work Under Pressure
  • Ability To Work In A Team
  • Customer Relationships
  • Constructive Feedback
  • Time Management

Languages


  • English — Professional
  • Kannada — Native or Bilingual
  • Hindi — Fluent
  • Urdu — Native or Bilingual
  • Arabic — Beginner
CV
Profil

Musthaq Ahamed

Team Leader

  Shiralakoppa, Karnataka 577428, India 


Career Objective
To secure a challenging position in a reputable organization, to expand my learning, knowledge, and skills and to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

    

Work Experience

September 2019 - October 2021

Team Leader

Royal Enfield

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Submitted reports to senior management to aid in business decision-making and planning.
Monitored sales team performance and provided constructive feedback.
Reported sales data to upper management for review.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Kept detailed track of sales and customer information in company system.
Trained, coached and mentored new sales associates for maximum performance.
Negotiated contracts and sales terms with new and existing clients

September 2018 - September 2019

Sales Executive

Royal Enfield

Sales Executive at Royal Enfield, Shimoga

Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Presented products to clients using dynamic presentations and practical use-case scenarios.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

May 2017 - February 2018

Medical laboratory technician

Life Care Diagnostics

Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injurie s.
Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
Assisted with safe transfusions by conducting tests and completing blood counts.
Set up, maintained and verified sterility of lab equipment and tools.
Analyzed experiment and test results to validate adherence to standards and specifications.
Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
Served customers and followed outlined steps of service.

Education

National Institute Of Information Technology

Computer Programming

2019 - 2019

Gangotri Paramedical Institution

Diploma

2016 - 2019

Govt Junior College

10

2013 - 2014

Skills


  • Adaptability
  • Ambitious
  • Practical
  • Assisted
  • Adaptable
  • Ability To Work Under Pressure
  • Ability To Work In A Team
  • Customer Relationships
  • Constructive Feedback
  • Time Management

Languages


  • English — Professional
  • Kannada — Native or Bilingual
  • Hindi — Fluent
  • Urdu — Native or Bilingual
  • Arabic — Beginner