April Yen Communication, Marketing and Operation Expert Taipei, Taiwan As a seasoned marcom professional with over a decade of experience, I have honed my skills in luxury retail and emerging technology sectors. My expertise spans various domains, including communication, operations, integrated marketing, event management, public relations, customer relationship management, and both online and offline marketing strategy. I maintain a humble and passionate approach in my work. Continuously seeking opportunities to learn, I remain grounded and committed to expanding my knowledge base. I firmly believe that there is always more to discover, and eagerly embrace new challenges

林書安LIN SU-AN (Booker) ： 淡水區, New Taipei City ： [email protected] ● 5 years+ Hybrid project management experience. ● Keen insight, diverse communication and leadership skills. ● Leaded various large projects, and received high satisfaction ratings from the client. ● Consistently update and upgrade my kownedge and skills to handle any challenge. ● Encourage and provide assistance to members to help them deal with problems. Work Experience NADI System Corp. , Project Manager, Jun. 2021~FebUsed hybrid project management to finish customized 3D Operation Management System

福利等 會員會籍行銷策略 設計與企劃 基本活動製圖及 Banner 設計 獨立完成 Sales kit 製作簡報 舉辦 O2O 活動 工作經歷 七月八月y) Operations Manager 樂宇宙科技股份有限公司（Eatgether） Eatgether 是 OMO 的陌生社交媒合聚會平台，以 SaaS 作經營服務。 是一個和會員貼近的工作環境，會員

emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in

online store selling apparel, shoes, and accessories for 3 years. D ay-to-day operations, content development, and initiating advertising and promotion campaigns on social media to drive traffic and sales. As a BU head at Promiseland Resort & Lagoon, responsible for business strategy, budgeting and organization, oversees daily operation including marketing, sales development, operation, administration management . Work Experience 工作經歷 Assistant Vice President Operation | Leasing | Sales Development | Marketing Communications | Administrations Promiseland Resort & Lagoon 理想大地渡假飯店 十二月在職中 Taipei, Taiwan Job Description 1. BU head

Fund for Children and Families, provided over 150 children with sports equipment, allowing them to experience the joy of playing sports. Duty Manager • Decathlon Taiwan JunOct 2022 Main responsibility :Safety,Result,Flow Vision Ambassador • Decathlon Taiwan DecNovHeld 5 workshops and co-wrote the 2030 Vision with 64 teammates. Operations Manager • Hofeng Food Processing CO., LTD. JulJun 2018 Main responsibility:Operation ,Management customer relationships -Led 2 staff members. Server • REVE Restaurant JanJun 2017 Main responsibility: Customer service, Beverage production,Cashier Swimming Coach • YMCA JulJun 2017 Responsible for children's swimming teaching, mainly for beginners and front

Raunak Kapoor Hello, I am Raunak Kapoor, a highly experienced ServiceNow ITOM Developer currently affiliated with Cognizant Technology Solutions located in Bangalore, India. With over a decade of experience in the field, I have acquired extensive knowledge and expertise in providing development and administration support for ServiceNow IT Operations Management ( ITOM ), IT Service Management (ITSM), and reporting services to meet the needs of both internal and external clients. Bengaluru , Karnataka , India Portfolio Website: https://raunak1264.github.io/raunakweb/ [email protected] ContactWork Experience JanPresent ServiceNow ITOM Developer Cognizant Technology Solutions