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Definition of Reputation Credits
Nguyễn Chí Tất Thành
Customer Service Manager
Hanoi, Công Hòa Xã Hội Chủ Nghĩa Việt Nam
Work Experience
Human Resource Collaborator • Light Human
January 2024 - Present
-Post on groups, locate resumes
-Examine resumes to identify qualified applicants for partner companies
-Get in touch with candidates (text, call, discuss open opportunities).
-Send the resume to the partner companies to set up an interview if the candidate accepts the offer.
Head of Student Admissions Office • Vietnam Medical School
January 2024 - Present
-Provide strategic oversight and leadership to the Student Admissions Office, ensuring efficient and effective operations of the consulting team.
-Develop and implement data access initiatives to enhance prospective student recruitment and enrollment processes.
-Manage sales activities, including revenue reports, hiring, and monthly and weekly financial analysis, contributing to the school's financial success.
-Offer personalized admissions consultations via phone or chat, leveraging available data to provide course roadmap advice and address any errors or concerns.
Affliate Marketing • Freelance
December 2023 - Present
-Obtain a list of subjects for your writing.
-Do research and compose articles on given subjects. Make any necessary edits to the article.
Sales Administrator • The Hanoi Club Hotel
October 2022 - January 2024
-Efficiently prepare and maintain all administration documents required by the board of management and sales team, ensuring accuracy and timeliness.
-Respond promptly to telephone, fax, and email inquiries, providing excellent customer service and addressing customer needs effectively.
-Update a correspondence database in the CiHMS system, accurately recording information related to gym and golf memberships, as well as tenants renting apartments in the hotel.
-Contribute to the planning and development of promotional and marketing strategies for the hotel, collaborating with the team to drive revenue and increase brand awareness.
Secretary • Limes Renewable Energy
March 2022 - December 2023
-Translating documents from English to Vietnamese (and vice versa), ensuring accurate and effective communication between stakeholders.
-Efficiently manage working schedules, meeting schedules, and work schedules, organizing meetings and recording and summarizing meeting content for the Board of Directors, facilitating effective management and administration.
-Collaborate closely with the Business Development Manager and Senior Consultant, performing additional duties as required to support their objectives and contribute to the overall success of the organization.
Customer Service Team Manager • VTC NETVIET
March 2022 - October 2022
-Collaborated with the content editing and IT departments to create guidelines and procedures for enhancing work quality on the national digital transformation training platform, resulting in improved outcomes and user experience.
-Designed and implemented employee education programs to enhance soft skills and professional credentials, contributing to the overall growth and development of the workforce.
-Created policies and scripts for effective communication with students, ensuring high standards of customer service and satisfaction.
-Oversaw and provided instruction to employees on procedures and techniques, guaranteeing the achievement of objectives and the provision of excellent service to current students.
-Created an operational process for digital transformation, developing an e-learning training framework for the tourism digital transformation course.
Telesales and customer service team leader • Viettel Post
March 2021 - March 2022
-Led a team of telesales and customer service representatives, providing guidance and support to ensure efficient and satisfactory customer interactions.
-Received and processed customer information, suggestions, and inquiries through various channels such as phone, Zalo, and chatbots, demonstrating excellent communication and problem-solving skills.
-Assisted clients in need, addressing their inquiries, comments, and requests promptly and accurately, ensuring their satisfaction and loyalty.
-Maintained accurate records of client interactions and forwarded relevant data to the appropriate departments for further action, contributing to streamlined and effective handling of customer issues.
-Conducted employee training sessions focused on enhancing soft skills and professional credentials, creating informative and engaging slides for the department's training program.
Admissions team leader • DWN Limited Company
November 2020 - March 2021
-Recruited, built, and trained a high-performing admissions team for a career study abroad program focused on Germany, resulting in increased enrollment and revenue.
-Developed and implemented effective counseling strategies to guide students interested in Germany, resulting in a 20% increase in program participation.
-Collaborated with German training course providers to ensure the availability of relevant courses at the Center, meeting the sales targets assigned.
-Organized and executed targeted activities to collect customer information at schools, including events and partnerships with high schools and universities
Development Projects Research Officer • Vtoco Consulting and Research Company Limited
May 2020 - November 2020
-Actively participated in the implementation and coordination of domestic and international tourism development projects with various partners, including non-governmental organizations, ministries, state departments, localities, and businesses.
-Conducted comprehensive tourism market research, providing valuable insights and recommendations for the formulation of tourism development strategies and plans.
-Contributed to the development of research products, including market assessments, customer needs analysis, information system development, and the creation of tourism products and destinations.
-Designed and implemented a specialized F&B and English training program for ethnic communities in Thanh Hoa province, successfully completing the program within a tight timeframe of 9 days.
Educational Consultant • New Pathway Limited Liability Company
January 2020 - May 2020
-Consult about study abroad programs and English provided by the company, call to invite customers to participate in seminars or directly advise on study abroad programs from high school to master courses in English-speaking countries: Australia, USA, Canada, UK, Switzerland.
-Advising parents on immigration programs in partnership with a third-party company.
-Consult and care directly (face to face) or indirectly (telephone) to customers from marketing resources allocated by the company.
Salesperson • Classic Holidays
October 2019 - January 2020
-Provided personalized and comprehensive travel consultations to customers, showcasing the benefits and features of lifestyle products, services, and travel options across Australia, New Zealand, and worldwide.
-Successfully manage customer inquiries and concerns, ensuring a high level of customer satisfaction and repeat business.
-Developed strong product knowledge and expertise in the travel industry, enabling me to offer tailored recommendations and solutions to meet individual customer needs.
Restaurant Server • Hotel de l'Opera Hanoi - MGallery
January 2015 - October 2019
-Proactively addressed service quality complaints, implementing corrective actions to prevent recurring errors and enhance overall customer satisfaction.
-Documented all service quality complaints and resolutions in the monitoring book, ensuring transparency and accountability.
-Solicited feedback and suggestions from customers, incorporating approved recommendations to continuously improve service quality.
-Trained and mentored interns and inexperienced employees, fostering their professional skills and ensuring consistent service standards.
Education
The University of Salford
Marketing
2023 - 2025
Queen Margaret University
Hospitality Administration/Management
2011 - 2014
Skills
- Microsoft Office
- Communication
- Canva
- Google Drive
Languages
- English — Professional
Nguyễn Chí Tất Thành
Customer Service Manager
Hanoi, Công Hòa Xã Hội Chủ Nghĩa Việt Nam
Work Experience
Human Resource Collaborator • Light Human
January 2024 - Present
-Post on groups, locate resumes
-Examine resumes to identify qualified applicants for partner companies
-Get in touch with candidates (text, call, discuss open opportunities).
-Send the resume to the partner companies to set up an interview if the candidate accepts the offer.
Head of Student Admissions Office • Vietnam Medical School
January 2024 - Present
-Provide strategic oversight and leadership to the Student Admissions Office, ensuring efficient and effective operations of the consulting team.
-Develop and implement data access initiatives to enhance prospective student recruitment and enrollment processes.
-Manage sales activities, including revenue reports, hiring, and monthly and weekly financial analysis, contributing to the school's financial success.
-Offer personalized admissions consultations via phone or chat, leveraging available data to provide course roadmap advice and address any errors or concerns.
Affliate Marketing • Freelance
December 2023 - Present
-Obtain a list of subjects for your writing.
-Do research and compose articles on given subjects. Make any necessary edits to the article.
Sales Administrator • The Hanoi Club Hotel
October 2022 - January 2024
-Efficiently prepare and maintain all administration documents required by the board of management and sales team, ensuring accuracy and timeliness.
-Respond promptly to telephone, fax, and email inquiries, providing excellent customer service and addressing customer needs effectively.
-Update a correspondence database in the CiHMS system, accurately recording information related to gym and golf memberships, as well as tenants renting apartments in the hotel.
-Contribute to the planning and development of promotional and marketing strategies for the hotel, collaborating with the team to drive revenue and increase brand awareness.
Secretary • Limes Renewable Energy
March 2022 - December 2023
-Translating documents from English to Vietnamese (and vice versa), ensuring accurate and effective communication between stakeholders.
-Efficiently manage working schedules, meeting schedules, and work schedules, organizing meetings and recording and summarizing meeting content for the Board of Directors, facilitating effective management and administration.
-Collaborate closely with the Business Development Manager and Senior Consultant, performing additional duties as required to support their objectives and contribute to the overall success of the organization.
Customer Service Team Manager • VTC NETVIET
March 2022 - October 2022
-Collaborated with the content editing and IT departments to create guidelines and procedures for enhancing work quality on the national digital transformation training platform, resulting in improved outcomes and user experience.
-Designed and implemented employee education programs to enhance soft skills and professional credentials, contributing to the overall growth and development of the workforce.
-Created policies and scripts for effective communication with students, ensuring high standards of customer service and satisfaction.
-Oversaw and provided instruction to employees on procedures and techniques, guaranteeing the achievement of objectives and the provision of excellent service to current students.
-Created an operational process for digital transformation, developing an e-learning training framework for the tourism digital transformation course.
Telesales and customer service team leader • Viettel Post
March 2021 - March 2022
-Led a team of telesales and customer service representatives, providing guidance and support to ensure efficient and satisfactory customer interactions.
-Received and processed customer information, suggestions, and inquiries through various channels such as phone, Zalo, and chatbots, demonstrating excellent communication and problem-solving skills.
-Assisted clients in need, addressing their inquiries, comments, and requests promptly and accurately, ensuring their satisfaction and loyalty.
-Maintained accurate records of client interactions and forwarded relevant data to the appropriate departments for further action, contributing to streamlined and effective handling of customer issues.
-Conducted employee training sessions focused on enhancing soft skills and professional credentials, creating informative and engaging slides for the department's training program.
Admissions team leader • DWN Limited Company
November 2020 - March 2021
-Recruited, built, and trained a high-performing admissions team for a career study abroad program focused on Germany, resulting in increased enrollment and revenue.
-Developed and implemented effective counseling strategies to guide students interested in Germany, resulting in a 20% increase in program participation.
-Collaborated with German training course providers to ensure the availability of relevant courses at the Center, meeting the sales targets assigned.
-Organized and executed targeted activities to collect customer information at schools, including events and partnerships with high schools and universities
Development Projects Research Officer • Vtoco Consulting and Research Company Limited
May 2020 - November 2020
-Actively participated in the implementation and coordination of domestic and international tourism development projects with various partners, including non-governmental organizations, ministries, state departments, localities, and businesses.
-Conducted comprehensive tourism market research, providing valuable insights and recommendations for the formulation of tourism development strategies and plans.
-Contributed to the development of research products, including market assessments, customer needs analysis, information system development, and the creation of tourism products and destinations.
-Designed and implemented a specialized F&B and English training program for ethnic communities in Thanh Hoa province, successfully completing the program within a tight timeframe of 9 days.
Educational Consultant • New Pathway Limited Liability Company
January 2020 - May 2020
-Consult about study abroad programs and English provided by the company, call to invite customers to participate in seminars or directly advise on study abroad programs from high school to master courses in English-speaking countries: Australia, USA, Canada, UK, Switzerland.
-Advising parents on immigration programs in partnership with a third-party company.
-Consult and care directly (face to face) or indirectly (telephone) to customers from marketing resources allocated by the company.
Salesperson • Classic Holidays
October 2019 - January 2020
-Provided personalized and comprehensive travel consultations to customers, showcasing the benefits and features of lifestyle products, services, and travel options across Australia, New Zealand, and worldwide.
-Successfully manage customer inquiries and concerns, ensuring a high level of customer satisfaction and repeat business.
-Developed strong product knowledge and expertise in the travel industry, enabling me to offer tailored recommendations and solutions to meet individual customer needs.
Restaurant Server • Hotel de l'Opera Hanoi - MGallery
January 2015 - October 2019
-Proactively addressed service quality complaints, implementing corrective actions to prevent recurring errors and enhance overall customer satisfaction.
-Documented all service quality complaints and resolutions in the monitoring book, ensuring transparency and accountability.
-Solicited feedback and suggestions from customers, incorporating approved recommendations to continuously improve service quality.
-Trained and mentored interns and inexperienced employees, fostering their professional skills and ensuring consistent service standards.
Education
The University of Salford
Marketing
2023 - 2025
Queen Margaret University
Hospitality Administration/Management
2011 - 2014
Skills
- Microsoft Office
- Communication
- Canva
- Google Drive
Languages
- English — Professional